Drive thru today, December 5th was very unprofessional, i asked for 2 scoops of world class and the female with a male started Laughing and said they do not have that flavor. Once i came to the window the female had a bad attitud, its so bad that things young adult DO NOT KNOW what customer service is, Hopefully they grow up and know how to do there job right.
Service: 1
Royaltee86
The ladies at this location were very pleasant and attentive to what I and my party was asking for. The serving sizes were adequate and we all enjoyed our choices for ice cream š
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pralines 'N Cream, Chocolate Chip Cookie Dough, Old Fashioned Butter Pecan, Double Scoop
deacon pain
Good stuff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie Dough
willie irwin
Could not get the order right after three tires. Never again!
Atmosphere: 1
Food: 1
Service: 1
Brian Schneider
WONDERBAR!! So excited to stop by this place and get some cold, creamy goodness. Love Baskin Robbins.
Grabbed some to go tonight.
Two scoops of pecan pralines and cream and two scoops of pink bubble gum.
Does it get any better than this!
Atmosphere: 4
Food: 5
Service: 4
Just Me.
02/25/2024I guess businesses don't care about customer service anymore. It's just bodies.No one cares if you are satisfied, or not, nobody cares if you place a order or not and they definitely don't care if you walk out or not.Here's my experience.I walked in before a Door Dash customer, the young lady was assiting what I overheard to be a Door Dash customer which was fine. However, the Door Dashcustomer who came in behind me stood there semi behind off to the side of me just announced that he was there to pick up a order.The young lady answered him and told him that his pickup order was not ready. I then asked is there a line (because Door Dash or not I was in line before him). (I didn't say that)The young lady responded he is Door Dash and we will get to your order after him. That was all that I needed to hear. I walked out immediately.If Door Dash takes precedence of customers who are next in line, then I have just been educated.Based on the other responses from others that have left reviews, the customer service or lack there of is not new a issue. I should have read the reviews before visiting this location.I wish we were in the Jetson era where we can select what you want and it teleports to you.??āāļøBecause these new humans that are working don't have a clue about customer satisfaction.Im not going to bash the young lady because she may not have been appropriately trained but here are a few suggestions:when you hear the door open acknowledge the customers, if there is a wait, let customers know.If there is a Door Dash pick up, have a specific place for them.And this is most important WASH your hands and yes use soap.Its not much it's just CUSTOMER SERVICE.Note to the owner of this establishment please stress the importance of good customer service, good recovery to your employees.It will make a difference in your revenue on the upside.Peace!
Ben
Unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Jordy Hops
Horrid employees. PLEASE, listen to all these reviews about the employees attitudes- they seemed SO BOTHERED to have customers. Go to Ben and Jerryās or TCBY right around the corner to be treated like a person!!!I asked for a waffle cone with two scoops of- and she cut me off and just said ānoā. After staring at her for a second, caught off guard, she said āwe donāt have those.ā And shrugged around like it was common knowledge. So I got a regular cone, and when I asked for the double scoop again because she started to walk over to the counter with one, she came back over and put it on lopsidedā¦ Iām not one to be ugly, so I just figured Iād eat quickly. So I stepped in front of her register, and she walked around to the other one and then just stared at me without saying anything and didnāt speak another word entire transaction. Other employee was giggling as I walked out.
Violet Grosso
Good place
likhitha katta
One of the worst customer service ever. Itās my third time going here and all these three times the people working here had no interest in taking my order. Today the lady working in Dunkinā donuts was laughing at me sarcastically because I was hesitant. Never going here again
Stopped by my favorite ice cream store today to get ice cream, unfortunately the lady behind the counter did not treat us kind at all.My wife asked for a single scoop of a certain ice cream in a cup with a cake cone on top, we do this wherever we get ice cream. The young lady behind the counter was not happy with that.She served my wife and walked away, did not want to serve me.Finally 5 minutes later she came back to me and I asked for a double chocolate in a cup with a sugar cone on top, which I do at all places I go ,usually not at all an issue.She only scooped 1 scoop and a cake cup, I told her she did not give me a double scoop and she gave me a attitude, I told her she only put one scoop and a cake cone on top.Finally a manager took over and got it right,Sorry to say but the young lady had a bad attitude period.Baskin Robbins has always been great except this one.Stay away or you will get treated unfairly with this place.
Davina Lee
Not only did I have to repeat a SIMPLE order more than 3 times, the employees customer service and attitudes are very āI donāt want to work here.ā Know what you want and whatās available before you get here because they donāt.
Dallas Diltz
Clean space great icecream..but their workers do not use gloves.. they just use their bare hands to scoop your samples and icecream..while Also cash handling :((
Steve Masler
Severely understaffed. Waited twenty minutes for a scoop of ice cream.
Daniela Holmes
Poplar store I waited in line 10 mins another customer walks in and the cashier took their order before my order! Horrible experience never going to that location again
Drive thru today, December 5th was very unprofessional, i asked for 2 scoops of world class and the female with a male started Laughing and said they do not have that flavor. Once i came to the window the female had a bad attitud, its so bad that things young adult DO NOT KNOW what customer service is, Hopefully they grow up and know how to do there job right.
Service: 1
The ladies at this location were very pleasant and attentive to what I and my party was asking for. The serving sizes were adequate and we all enjoyed our choices for ice cream š
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pralines 'N Cream, Chocolate Chip Cookie Dough, Old Fashioned Butter Pecan, Double Scoop
Good stuff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie Dough
Could not get the order right after three tires. Never again!
Atmosphere: 1
Food: 1
Service: 1
WONDERBAR!! So excited to stop by this place and get some cold, creamy goodness. Love Baskin Robbins.
Grabbed some to go tonight.
Two scoops of pecan pralines and cream and two scoops of pink bubble gum.
Does it get any better than this!
Atmosphere: 4
Food: 5
Service: 4
02/25/2024I guess businesses don't care about customer service anymore. It's just bodies.No one cares if you are satisfied, or not, nobody cares if you place a order or not and they definitely don't care if you walk out or not.Here's my experience.I walked in before a Door Dash customer, the young lady was assiting what I overheard to be a Door Dash customer which was fine. However, the Door Dashcustomer who came in behind me stood there semi behind off to the side of me just announced that he was there to pick up a order.The young lady answered him and told him that his pickup order was not ready. I then asked is there a line (because Door Dash or not I was in line before him). (I didn't say that)The young lady responded he is Door Dash and we will get to your order after him. That was all that I needed to hear. I walked out immediately.If Door Dash takes precedence of customers who are next in line, then I have just been educated.Based on the other responses from others that have left reviews, the customer service or lack there of is not new a issue. I should have read the reviews before visiting this location.I wish we were in the Jetson era where we can select what you want and it teleports to you.??āāļøBecause these new humans that are working don't have a clue about customer satisfaction.Im not going to bash the young lady because she may not have been appropriately trained but here are a few suggestions:when you hear the door open acknowledge the customers, if there is a wait, let customers know.If there is a Door Dash pick up, have a specific place for them.And this is most important WASH your hands and yes use soap.Its not much it's just CUSTOMER SERVICE.Note to the owner of this establishment please stress the importance of good customer service, good recovery to your employees.It will make a difference in your revenue on the upside.Peace!
Unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Horrid employees. PLEASE, listen to all these reviews about the employees attitudes- they seemed SO BOTHERED to have customers. Go to Ben and Jerryās or TCBY right around the corner to be treated like a person!!!I asked for a waffle cone with two scoops of- and she cut me off and just said ānoā. After staring at her for a second, caught off guard, she said āwe donāt have those.ā And shrugged around like it was common knowledge. So I got a regular cone, and when I asked for the double scoop again because she started to walk over to the counter with one, she came back over and put it on lopsidedā¦ Iām not one to be ugly, so I just figured Iād eat quickly. So I stepped in front of her register, and she walked around to the other one and then just stared at me without saying anything and didnāt speak another word entire transaction. Other employee was giggling as I walked out.
Good place
One of the worst customer service ever. Itās my third time going here and all these three times the people working here had no interest in taking my order. Today the lady working in Dunkinā donuts was laughing at me sarcastically because I was hesitant. Never going here again
Restaurantji Recommends
Stopped by my favorite ice cream store today to get ice cream, unfortunately the lady behind the counter did not treat us kind at all.My wife asked for a single scoop of a certain ice cream in a cup with a cake cone on top, we do this wherever we get ice cream. The young lady behind the counter was not happy with that.She served my wife and walked away, did not want to serve me.Finally 5 minutes later she came back to me and I asked for a double chocolate in a cup with a sugar cone on top, which I do at all places I go ,usually not at all an issue.She only scooped 1 scoop and a cake cup, I told her she did not give me a double scoop and she gave me a attitude, I told her she only put one scoop and a cake cone on top.Finally a manager took over and got it right,Sorry to say but the young lady had a bad attitude period.Baskin Robbins has always been great except this one.Stay away or you will get treated unfairly with this place.
Not only did I have to repeat a SIMPLE order more than 3 times, the employees customer service and attitudes are very āI donāt want to work here.ā Know what you want and whatās available before you get here because they donāt.
Clean space great icecream..but their workers do not use gloves.. they just use their bare hands to scoop your samples and icecream..while Also cash handling :((
Severely understaffed. Waited twenty minutes for a scoop of ice cream.
Poplar store I waited in line 10 mins another customer walks in and the cashier took their order before my order! Horrible experience never going to that location again
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