I had an extremely disappointing experience at Baskin-Robbins #360869 (6114 Quince Rd, Memphis, TN, owned by Vic Patel) on September 2, 2025. I ordered a single scoop of Chocolate Fudge ice cream in a waffle bowl with hot fudge and paid $8 cash.
My order was handled by three young employees who were clearly inexperienced. After a long wait, they initially prepared the wrong flavor and the hot fudge was barely any and not heated properly. When I raised my concerns, the manager, Montrell, only appeared after I called the police and dismissively told me “hot fudge is not really hot” and to “cut the theatrics,” which was unprofessional and disrespectful.
I was refused a refund and had to involve the police just to get a receipt, and even then, it was initially for the wrong transaction. I will not return to this location and hope corporate addresses the poor service and lack of professionalism.
E P
Cai & Kai displayed great customer service! Service with a smile along with great ice cream. I wasn’t feeling my best today due allergies but they made my night with their sense of humor!! Keep up the good work ladies!!
Celeste Castellanos
Awful service. We went last night with my boyfriend to get some ice cream and milkshakes and it was 9:20 pm when we know that Baskin Robbins’s close at 10:00pm. We went to the store and tried to open the door and it was closed but the ladies inside just barely saw us and laughed like they were mocking at us, laughing at us and just kept cleaning while starring at us and laughing. That was very very insulting. We went to another store and they assisted us with no problems and told us they close at 10:00pm as usual. This is not the first time this happens at this store. Whoever the manager is, you gotta see what’s going on because we are not going to get anything for free at the stores.
Erica Freeman
Give out stale waffle cones not good business doing that I come there often never had an issue new workers I see please have better cones next time no manager to speak with as the young man told me
Ann Harris
I give it 2 stars because the ice cream was good. The employee that waited on me never smiled didn’t wash her hands between customers nor after touching money. I was eating there until she started yelling hateful words to her coworker in the back. I will never go back to that location ever again.
Erica Hopkins
Name spelled wrong on cake
Service: 1
Recommended dishes: Ice Cream Cake
Ariel Williams
Walked into the restaurant at 9:40pm. The lady asked me what did I want as she proceeded to clean whatever it was she was cleaning. I told her my order then she kept cleaning whatever it was that she was cleaning. Okay cool, no problem so I was walking around looking at the other flavors while she continued to clean. She then turned around and said to me we're literally trying to close so what's your order. I'm like I already gave you my order plus yall don't close until 10pm. Of course she kept trying to cut me off but I wasn't going for none of that... she was rude cause if she would've been listening to me the first time I could've been in and out. The other girl was sweet! Just not the one who checked me out. Basin robins too damn high to be dealing with attitudes like that, LBVS!! -100000/10 don't go 20 minutes before they close apparently cause their trying to close lol
Atmosphere: 1
Service: 1
J
I love this place because they follow store protocol. They’re nice and professional. The worst thing about this City is none of the stores follow the actual store hours or protocol. This store is awesome! The employees are kind and they do their job. They can get my money wherever I’m craving ice cream.
Atmosphere: 5
Food: 5
Service: 5
Chris_5tylez ALF
It was 2:44 pm on a Monday and this location was closed. Apparently students are stealing from this location. My recommendation is for the owner of the store to reach out to the owner of the mini mall and request security for the property. You’re losing business by refusing service to everyone because you can’t staff enough people or have security. I’ll take my business to Dairy Queen.
Service: 1
Blythe Green
3 scoops? The ice cream barely covers the bottom ofthe cup. I called, she asked were there 3 scoops? Iexplained that 3 spoonfuls were not scoops. Nothingshe could do. As she hung up, I heard her asking,"Isshe slow?"
3 scoops? Try 3 spoonfuls.I called, she asked were there 3 scoops?"I explained that there was hardly any ice cream in the cup. She said 3 meant 3. Then as she hung up I heard her asking,"Is she slow?
Mac G
Good service, friendly staff, fun atmosphere. The best ice cream of all time hands down!!!
Jessica Alexander
Ordered 30$ cake for a birthday party, looked nothing like the picture. Advertised to feed 8-12 people but the cake was tiny.
Jordan Boyd
The wait time is long in their and they also had only 3 people working on a Sunday I had a doordash order and waited 20 mins while he made everybody else’s order
I had an extremely disappointing experience at Baskin-Robbins #360869 (6114 Quince Rd, Memphis, TN, owned by Vic Patel) on September 2, 2025. I ordered a single scoop of Chocolate Fudge ice cream in a waffle bowl with hot fudge and paid $8 cash.
My order was handled by three young employees who were clearly inexperienced. After a long wait, they initially prepared the wrong flavor and the hot fudge was barely any and not heated properly. When I raised my concerns, the manager, Montrell, only appeared after I called the police and dismissively told me “hot fudge is not really hot” and to “cut the theatrics,” which was unprofessional and disrespectful.
I was refused a refund and had to involve the police just to get a receipt, and even then, it was initially for the wrong transaction. I will not return to this location and hope corporate addresses the poor service and lack of professionalism.
Cai & Kai displayed great customer service! Service with a smile along with great ice cream. I wasn’t feeling my best today due allergies but they made my night with their sense of humor!! Keep up the good work ladies!!
Awful service. We went last night with my boyfriend to get some ice cream and milkshakes and it was 9:20 pm when we know that Baskin Robbins’s close at 10:00pm. We went to the store and tried to open the door and it was closed but the ladies inside just barely saw us and laughed like they were mocking at us, laughing at us and just kept cleaning while starring at us and laughing. That was very very insulting. We went to another store and they assisted us with no problems and told us they close at 10:00pm as usual. This is not the first time this happens at this store. Whoever the manager is, you gotta see what’s going on because we are not going to get anything for free at the stores.
Give out stale waffle cones not good business doing that I come there often never had an issue new workers I see please have better cones next time no manager to speak with as the young man told me
I give it 2 stars because the ice cream was good. The employee that waited on me never smiled didn’t wash her hands between customers nor after touching money. I was eating there until she started yelling hateful words to her coworker in the back. I will never go back to that location ever again.
Name spelled wrong on cake
Service: 1
Recommended dishes: Ice Cream Cake
Walked into the restaurant at 9:40pm. The lady asked me what did I want as she proceeded to clean whatever it was she was cleaning. I told her my order then she kept cleaning whatever it was that she was cleaning. Okay cool, no problem so I was walking around looking at the other flavors while she continued to clean. She then turned around and said to me we're literally trying to close so what's your order. I'm like I already gave you my order plus yall don't close until 10pm. Of course she kept trying to cut me off but I wasn't going for none of that... she was rude cause if she would've been listening to me the first time I could've been in and out. The other girl was sweet! Just not the one who checked me out. Basin robins too damn high to be dealing with attitudes like that, LBVS!! -100000/10 don't go 20 minutes before they close apparently cause their trying to close lol
Atmosphere: 1
Service: 1
I love this place because they follow store protocol. They’re nice and professional. The worst thing about this City is none of the stores follow the actual store hours or protocol. This store is awesome! The employees are kind and they do their job. They can get my money wherever I’m craving ice cream.
Atmosphere: 5
Food: 5
Service: 5
It was 2:44 pm on a Monday and this location was closed. Apparently students are stealing from this location. My recommendation is for the owner of the store to reach out to the owner of the mini mall and request security for the property. You’re losing business by refusing service to everyone because you can’t staff enough people or have security. I’ll take my business to Dairy Queen.
Service: 1
3 scoops? The ice cream barely covers the bottom ofthe cup. I called, she asked were there 3 scoops? Iexplained that 3 spoonfuls were not scoops. Nothingshe could do. As she hung up, I heard her asking,"Isshe slow?"
Restaurantji Recommends
3 scoops? Try 3 spoonfuls.I called, she asked were there 3 scoops?"I explained that there was hardly any ice cream in the cup. She said 3 meant 3. Then as she hung up I heard her asking,"Is she slow?
Good service, friendly staff, fun atmosphere. The best ice cream of all time hands down!!!
Ordered 30$ cake for a birthday party, looked nothing like the picture. Advertised to feed 8-12 people but the cake was tiny.
The wait time is long in their and they also had only 3 people working on a Sunday I had a doordash order and waited 20 mins while he made everybody else’s order
Very friendly staff ?
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