They was playing at the drive thru window and taking too long with my phone i was using apple pay.
Atmosphere: 1
Food: 5
Service: 1
Ruben G.
Order a birthday cake online, what I received was garbage ugly with no massage when it says specifically to add happy birthday , I asked him to add it. They said it was impossible when the picture online has it.
Rosy Butterfly
Excellent customer service! Fast & friendly..
Aliahaa Bee
Whoever y’all got on the speaker at 7:42 pm on April 28,2023 rude and impatient! I can’t even get my words out all the way & she cutting me off. If you in that big of a rush get out the drive thru and get yo bad weave ahh on front counter.
Crissi Pooh
I actually had a good experience here and I am a customer that can't wait to do a review. The afternoon shift is the best and the young men were very efficient and friendly. I'll b back
TheLion415
I had a wonderful experience at the drive thru window today. The young man was on point and I will definitely be coming back.....
R holmes
TRIED to sell me a dirty used gift card.We giving 1 star because they gave me my money back.
Cherita W.
The only Baskin Robbins well the only one I go to when I come home to Memphis where I can get Lemon Custard ice cream! It is soooo good!
rwilliams901
Gave kid half scoops on a sundae!!
Entrepreneur Entrepreneur
I go here almost every other day to get ice cream and the young lady on drive thru double charged my card for four scoops instead of two, now she wasn’t going to let me know she did it until I looked over my receipt, then I asked her how much is this ice cream again, she said she made a mistake and charged double, but she credited it back on my card, now the receipt show different from my bank statement.. so Bank of America told my to get in touch with then, but there is no manager on duty only younger people. One young lady told my the manager is Montrell, but he’s not in on work mornings, but I can’t make mornings…
After experiencing rude customer service with cashier Vailm (maybe spelt wrong) get home to see my order has hair on his . Not even opened . I am beyond disgusted and would like this message to reach someone to ensure this issue never happens in the future .
Cynthia Guthrie
The ice cream was good, but the service was horrible! The lobby was closed unless you wanted to buy a cake. We went through the drive through and couldn’t understand the person taking the order. I drove up to the window and the girl opened the window and rolled her eyes. She made the comment about us just driving up without placing our order. I told her I couldn’t understand them over the speaker. She just gave me a dirty look. When she brought the ice cream to the window, she barely held it out and gave me a dirty look. I wouldn’t recommend for anyone to go there.
Lashell Harris
Ordered 2 pints at Drive-Thru. Got to window and ask for an additional pint. She said “NO!” I said, do I need to drive back around. She said “NO!” I asked why not? Her reply, “they not gon want to make it!” Me:???? Just close this location down, why don’t you!!!! The service is HORRIBLE, they give you your ice cream in brown paper bags, sometimes with white spoons!!!!! Will the REAL Baskin Robbins please stand. Because surely, this is NOT it!!!!
Nic B.
Just no. The attitudes they give aren't worth it. Terrible customer service for high priced ice cream. I mean price isn't the issue, but don't give me an attitude along with it.
Latrice Juide
The night crew is extremely rude. Horrible customer service...this location has really gone down. I will be reaching out to corporate
They was playing at the drive thru window and taking too long with my phone i was using apple pay.
Atmosphere: 1
Food: 5
Service: 1
Order a birthday cake online, what I received was garbage ugly with no massage when it says specifically to add happy birthday , I asked him to add it. They said it was impossible when the picture online has it.
Excellent customer service! Fast & friendly..
Whoever y’all got on the speaker at 7:42 pm on April 28,2023 rude and impatient! I can’t even get my words out all the way & she cutting me off. If you in that big of a rush get out the drive thru and get yo bad weave ahh on front counter.
I actually had a good experience here and I am a customer that can't wait to do a review. The afternoon shift is the best and the young men were very efficient and friendly. I'll b back
I had a wonderful experience at the drive thru window today. The young man was on point and I will definitely be coming back.....
TRIED to sell me a dirty used gift card.We giving 1 star because they gave me my money back.
The only Baskin Robbins well the only one I go to when I come home to Memphis where I can get Lemon Custard ice cream! It is soooo good!
Gave kid half scoops on a sundae!!
I go here almost every other day to get ice cream and the young lady on drive thru double charged my card for four scoops instead of two, now she wasn’t going to let me know she did it until I looked over my receipt, then I asked her how much is this ice cream again, she said she made a mistake and charged double, but she credited it back on my card, now the receipt show different from my bank statement.. so Bank of America told my to get in touch with then, but there is no manager on duty only younger people. One young lady told my the manager is Montrell, but he’s not in on work mornings, but I can’t make mornings…
Restaurantji Recommends
After experiencing rude customer service with cashier Vailm (maybe spelt wrong) get home to see my order has hair on his . Not even opened . I am beyond disgusted and would like this message to reach someone to ensure this issue never happens in the future .
The ice cream was good, but the service was horrible! The lobby was closed unless you wanted to buy a cake. We went through the drive through and couldn’t understand the person taking the order. I drove up to the window and the girl opened the window and rolled her eyes. She made the comment about us just driving up without placing our order. I told her I couldn’t understand them over the speaker. She just gave me a dirty look. When she brought the ice cream to the window, she barely held it out and gave me a dirty look. I wouldn’t recommend for anyone to go there.
Ordered 2 pints at Drive-Thru. Got to window and ask for an additional pint. She said “NO!” I said, do I need to drive back around. She said “NO!” I asked why not? Her reply, “they not gon want to make it!” Me:???? Just close this location down, why don’t you!!!! The service is HORRIBLE, they give you your ice cream in brown paper bags, sometimes with white spoons!!!!! Will the REAL Baskin Robbins please stand. Because surely, this is NOT it!!!!
Just no. The attitudes they give aren't worth it. Terrible customer service for high priced ice cream. I mean price isn't the issue, but don't give me an attitude along with it.
The night crew is extremely rude. Horrible customer service...this location has really gone down. I will be reaching out to corporate