WALKED IN , SAT AT THE BAR , and was REFUSED AT THE BAR BY THE BARTENDER !!! SHE CLAIMED GUESTS HAD TWO SEATING AREAS OCCUPIED AT ONCE , and I NEVER HEARD OF THAT POLICY !!! I FELT SHR WAS BEING PREJUDICED AND DIDNT WANT TO SERVE ME AND MY PARTNER!!! NASTY WORK I walked out and went somewhere ELSE !!!! 2025 and still dealing with PEOPLE LIKE THIS !!!
Atmosphere: 1
Service: 1
Jesse Dee
Dear Buffalo Wild Wings Management,
I am writing to formally express my deep disappointment regarding the service my family and I received at your **3770 Hacks Cross Rd, Memphis, TN** location on **March 1, 2025, at 7:00 PM**.
We waited for **one hour and 30 minutes** without receiving any service from our assigned waitress, **April**. During that time, we observed that she actively served other tables around us, including a **white couple and an Indian group**, while completely ignoring our table. When I approached the front counter to ask why we had not been served, April falsely claimed that our table was not part of her section. However, we were seated **directly between the two tables she served**, and upon further verification, staff confirmed that **we were indeed part of her section that night**.
Even after this was clarified, **April still refused to take our order**. Her dismissive and unprofessional behavior made it clear that we were being **intentionally ignored and discriminated against as Black customers**. To make matters worse, as we were leaving, another Black woman approached us and shared that she had been waiting for over an hour for April to serve her as well—further reinforcing our belief that this was not an isolated incident.
I am **deeply upset and shocked** that Buffalo Wild Wings would allow this type of discriminatory behavior at a location in a **predominantly Black city**. Not only was April incredibly **rude and unprofessional**, but she also made **no effort to correct the situation or apologize**. As a result, my family had to **leave without eating**, despite waiting an unreasonable amount of time.
This experience was **completely unacceptable**, and I demand that immediate action be taken to **address this blatant discrimination**. I will be **escalating this complaint to the Better Business Bureau (BBB)** and other consumer protection agencies to ensure that no other customers have to experience what we did.
Atmosphere: 1
Food: 1
Service: 1
Soul Spunk
Straight trash the first two times I had the black bean burger it was really good but these last 2 times straight garbage them young playful boys even seen one grown man just straight goofys .. they got my order wrong 3 times back after back in one night.... Like how slow can you be thennnnnnthey over cooked the burger like how can u be so slow ... It's a heelllllno it's a gamble don't waste your money
Atmosphere: 2
Food: 2
Service: 2
soylent green
Same as them all.
julie le
Service was HORRIBLE. Sat down for 30 mins. No one acknowledge me even though I asked staff about service I waited then moved to the the dining area beside the bar. Finally my Server came and she had an attitude the whole time she then angrily took my order and I asked for my dirty sticky stained table to be wiped she brought a rag and dropped it on the floor and picked it up and still wiped my table off and left it dripping wet I had to leave I couldn’t even stand it anymore and im pretty patient as I am a server myself but this is disgusting
Atmosphere: 1
Food: 1
Service: 1
Oc Tony Mcnair
Great place for sports..
Kid-friendliness: Yes
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Boneless Wings with Onions Rings Basket of Fries, Mozzarella Sticks, Burger, The Sampler
Alexandra Pena
Atmosphere appears crowded, if you decide to dine-in. Food is on par and meets expectations. Service could use improvement.
Atmosphere: 3
Food: 5
Service: 3
S G
I was with a large party. Amber was our server she did an excellent job. I would definitely recommend her, thank you!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Buffalo
DC Gwinn
Food was what was to be expected from BWW. The waitress was energetic and high-spirited and helpful.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Wings
Justina Marquez
Ordered a few items and was highly disappointed. I missed 5 of my 15 wings, no dipping sauces given, and all of my cheese sticks had absolutely no cheese in them and were hollow. I cannot even make this up how bad is it. Will never be ordering or coming here ever again. I’ve never been so disappointed in some service in my life.
Worst service ever. Never greeted. Had to go to bar to order. Just wanted to watch my game. Food is below average as well.
Atmosphere: 1
Food: 1
Service: 1
Fatal Attraction
Asked to speak to a manager after sitting down for 25 mins with no one saying anything to me...manager came to the table and asked did I really ask for her to come clean off a table that was dirty and was disrespectful enough to say ok ill clean it and you'll still wait an hour...haven't received a drink or anything since I've been sitting here no one has said anything at all to me...the manager that is here shouldn't be in management at all and definitely should be replaced because her attitude and leadership is not proper at all...
Atmosphere: 4
Food: 2
Service: 1
Evan Klement
Food was decent, however, cold for food. Employees were chatting with each other instead of helping our table. The whole restaurant… IT WAS AN ABSOLUTE MESS! Trash all over the ground. Multiple tables were not clean. I could get a cleaner environment on the SIDEWALK by the street than in this restaurant. Absolutely terrible!
Atmosphere: 1
Food: 3
Service: 1
Jasmine Vinson
A few hours ago, I had a pre-birthday dinner here with my family at this restaurant. When we came to find a table, we noticed the floor was very trashy and the tables were dirty. We had to ask someone to sweep the floor and clean the tables and seats. Please consider sweeping/vacuuming the floors and cleaning the tables before seating guests. Even the menus our server gave us were not clean. Overall, the lady who served our food was very nice and my food was good. Thanks!
Atmosphere: 2
Food: 5
Service: 5
Alicia Hernandez
Went in for dine in lunch today. I saw the 6 for 19.99. So we ordered that. Once we got the check it said we were charged 29.98 for 2 boneless meals. Couldn’t ask why the price was changed due to the lack of service & staff not paying attention. This serves as a lesson not to dine in again.
WALKED IN , SAT AT THE BAR , and was REFUSED AT THE BAR BY THE BARTENDER !!! SHE CLAIMED GUESTS HAD TWO SEATING AREAS OCCUPIED AT ONCE , and I NEVER HEARD OF THAT POLICY !!! I FELT SHR WAS BEING PREJUDICED AND DIDNT WANT TO SERVE ME AND MY PARTNER!!! NASTY WORK I walked out and went somewhere ELSE !!!! 2025 and still dealing with PEOPLE LIKE THIS !!!
Atmosphere: 1
Service: 1
Dear Buffalo Wild Wings Management,
I am writing to formally express my deep disappointment regarding the service my family and I received at your **3770 Hacks Cross Rd, Memphis, TN** location on **March 1, 2025, at 7:00 PM**.
We waited for **one hour and 30 minutes** without receiving any service from our assigned waitress, **April**. During that time, we observed that she actively served other tables around us, including a **white couple and an Indian group**, while completely ignoring our table. When I approached the front counter to ask why we had not been served, April falsely claimed that our table was not part of her section. However, we were seated **directly between the two tables she served**, and upon further verification, staff confirmed that **we were indeed part of her section that night**.
Even after this was clarified, **April still refused to take our order**. Her dismissive and unprofessional behavior made it clear that we were being **intentionally ignored and discriminated against as Black customers**. To make matters worse, as we were leaving, another Black woman approached us and shared that she had been waiting for over an hour for April to serve her as well—further reinforcing our belief that this was not an isolated incident.
I am **deeply upset and shocked** that Buffalo Wild Wings would allow this type of discriminatory behavior at a location in a **predominantly Black city**. Not only was April incredibly **rude and unprofessional**, but she also made **no effort to correct the situation or apologize**. As a result, my family had to **leave without eating**, despite waiting an unreasonable amount of time.
This experience was **completely unacceptable**, and I demand that immediate action be taken to **address this blatant discrimination**. I will be **escalating this complaint to the Better Business Bureau (BBB)** and other consumer protection agencies to ensure that no other customers have to experience what we did.
Atmosphere: 1
Food: 1
Service: 1
Straight trash the first two times I had the black bean burger it was really good but these last 2 times straight garbage them young playful boys even seen one grown man just straight goofys .. they got my order wrong 3 times back after back in one night.... Like how slow can you be thennnnnnthey over cooked the burger like how can u be so slow ... It's a heelllllno it's a gamble don't waste your money
Atmosphere: 2
Food: 2
Service: 2
Same as them all.
Service was HORRIBLE. Sat down for 30 mins. No one acknowledge me even though I asked staff about service I waited then moved to the the dining area beside the bar. Finally my
Server came and she had an attitude the whole time she then angrily took my order and I asked for my dirty sticky stained table to be wiped she brought a rag and dropped it on the floor and picked it up and still wiped my table off and left it dripping wet I had to leave I couldn’t even stand it anymore and im pretty patient as I am a server myself but this is disgusting
Atmosphere: 1
Food: 1
Service: 1
Great place for sports..
Kid-friendliness: Yes
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Boneless Wings with Onions Rings Basket of Fries, Mozzarella Sticks, Burger, The Sampler
Atmosphere appears crowded, if you decide to dine-in. Food is on par and meets expectations. Service could use improvement.
Atmosphere: 3
Food: 5
Service: 3
I was with a large party. Amber was our server she did an excellent job. I would definitely recommend her, thank you!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Buffalo
Food was what was to be expected from BWW. The waitress was energetic and high-spirited and helpful.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Wings
Ordered a few items and was highly disappointed. I missed 5 of my 15 wings, no dipping sauces given, and all of my cheese sticks had absolutely no cheese in them and were hollow. I cannot even make this up how bad is it. Will never be ordering or coming here ever again. I’ve never been so disappointed in some service in my life.
Food: 1
Service: 1
Restaurantji Recommends
Worst service ever. Never greeted. Had to go to bar to order. Just wanted to watch my game. Food is below average as well.
Atmosphere: 1
Food: 1
Service: 1
Asked to speak to a manager after sitting down for 25 mins with no one saying anything to me...manager came to the table and asked did I really ask for her to come clean off a table that was dirty and was disrespectful enough to say ok ill clean it and you'll still wait an hour...haven't received a drink or anything since I've been sitting here no one has said anything at all to me...the manager that is here shouldn't be in management at all and definitely should be replaced because her attitude and leadership is not proper at all...
Atmosphere: 4
Food: 2
Service: 1
Food was decent, however, cold for food. Employees were chatting with each other instead of helping our table. The whole restaurant… IT WAS AN ABSOLUTE MESS! Trash all over the ground. Multiple tables were not clean. I could get a cleaner environment on the SIDEWALK by the street than in this restaurant. Absolutely terrible!
Atmosphere: 1
Food: 3
Service: 1
A few hours ago, I had a pre-birthday dinner here with my family at this restaurant. When we came to find a table, we noticed the floor was very trashy and the tables were dirty. We had to ask someone to sweep the floor and clean the tables and seats. Please consider sweeping/vacuuming the floors and cleaning the tables before seating guests. Even the menus our server gave us were not clean. Overall, the lady who served our food was very nice and my food was good. Thanks!
Atmosphere: 2
Food: 5
Service: 5
Went in for dine in lunch today. I saw the 6 for 19.99. So we ordered that. Once we got the check it said we were charged 29.98 for 2 boneless meals. Couldn’t ask why the price was changed due to the lack of service & staff not paying attention. This serves as a lesson not to dine in again.
Atmosphere: 5
Food: 5
Service: 2
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