Very displeased with my experience with this location. We ordered two meals and they gave us 3 and the whole order was wrong. We also had stuff missing. When we contacted the store directly, the acting manager told us that she was the one that made the order and refused to believe it was wrong. Then she proceeded to tell us to not eat the food and to bring it back the next morning so they could remake our food. She also laughed at us when we told her this was an inconvenience for us at 10pm. Upon observing the food we noticed multiple layers of batter on the fish where they had redipped and recooked it. I don’t know how their ratings keep going up because this place needs to be shut down. They’re either removing comments or paying someone to leave positive reviews. This is insane.
Atmosphere: 1
Food: 1
Service: 1
Tyler
Ordered a few meals to go. Got home, order was completey wrong. Called the store, which had just closed. The manager, who claimed to make the order, told me to not touch the food and bring it back up the next day to get the correct order. They then proceeded to laugh when I told her the inconvenience she put me in at 11pm having to scramble to get dinner together. After looking at the fish and breaking it in half, you could tell that it was old fish just re-dipped and re-fried. There was literally a layer of old fried batter and a layer of new greasy fried batter. 10 out of 10 would not recommend. You could tell they just threw some food together to get people out cause they wanted to lock up and leave as quickly as possible on a Saturday night. Just pathetic.
Atmosphere: 1
Food: 1
Service: 1
Love Only
Just close your doors! Empty parking lot at 1pm on a Saturday should have been a warning.
The food was fresh but disgusting. Bland fish and shrimp with absolutely no flavor. Serving portions were poor. Slightly over cooked fries. Didn't include condiments that were requested.
Wasted money, time, and calories!
Atmosphere: 1
Food: 1
Service: 1
Peyton Hughes
I got cussed out for asking for my drink in the drive through. I never got my drink. Not very nice.
Atmosphere: 1
Food: 3
Service: 1
Gerald Wells
Not my favorite one to come to but the food is always fresh and hot
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: 3 Fish Meal
Demtrius Lott
Be careful here because I got jipped for extra money I order the wrong meal sent back and instead of being reimbursed I had to pay for the other meal in it’s t entirety just be careful with them
Service: 1
Myles Jr.
These 304’s have the audacity to give someone fish and fries that they redipped in the fish grease. This the second time I saw them do this ish. I don’t understand how someone can give a person food that they wouldn’t eat themselves just trifling and then the manager had a nerve to say I know my grease is fresh. No, no it’s not. My dog. Wouldn’t even eat the fish. The first time I saw them do it and I stopped eating here so I decided to give them another try since it’s been months and they’re still doing the same thing. You can literally see the grease in the food I squeeze my food and the grease is coming out. This 304 took the food back and gave me the exact same food. I had gave her and said it was fresh, which is a lie. when you have worked in a fast food industry and you have seen food being re-dipped in the fryers you know it when you see it. Food is too high to be playing with somebody I would not be revisiting this location if something needs to be done
Atmosphere: 1
Food: 1
Service: 1
Rosemary Ellis
I just left Captain Ds on Hacks Cross . This is the location I always go to. But the cashier was horrible. Customer service was terrible. Usually it's not like that. I was very disappointed. I went on 11/7/2024 at night.
The captain is awesome on my mobile app.You don't have to wait, because when you get there it's ready.
Parking: Right at the door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood
Angelic Graham (Angie)
Everything was good but the bake fish, it had way too much salty season on , y'all need to teach your worker how to us seasonings on the food instead of just putting them back there to work, if y'all are wondering why people don't hardly order bake fish that's the reason why, it is to salty. And it's no just this captain D. It's all of them. Fix it.
Everything was good but the bake fish, it had way too much salty season on , y'all need to teach your worker how to us seasonings on the food instead of just putting them back there to work, if y'all are wondering why people don't hardly order bake fish that's the reason why, it is to salty. And it's no just this captain D. It's all of them. Fix it.
Don’t waste your money there!
Atmosphere: 1
Food: 1
Service: 1
At there today now I'm sick as ever
Very displeased with my experience with this location. We ordered two meals and they gave us 3 and the whole order was wrong. We also had stuff missing. When we contacted the store directly, the acting manager told us that she was the one that made the order and refused to believe it was wrong. Then she proceeded to tell us to not eat the food and to bring it back the next morning so they could remake our food. She also laughed at us when we told her this was an inconvenience for us at 10pm. Upon observing the food we noticed multiple layers of batter on the fish where they had redipped and recooked it. I don’t know how their ratings keep going up because this place needs to be shut down. They’re either removing comments or paying someone to leave positive reviews. This is insane.
Atmosphere: 1
Food: 1
Service: 1
Ordered a few meals to go. Got home, order was completey wrong. Called the store, which had just closed. The manager, who claimed to make the order, told me to not touch the food and bring it back up the next day to get the correct order. They then proceeded to laugh when I told her the inconvenience she put me in at 11pm having to scramble to get dinner together. After looking at the fish and breaking it in half, you could tell that it was old fish just re-dipped and re-fried. There was literally a layer of old fried batter and a layer of new greasy fried batter. 10 out of 10 would not recommend. You could tell they just threw some food together to get people out cause they wanted to lock up and leave as quickly as possible on a Saturday night. Just pathetic.
Atmosphere: 1
Food: 1
Service: 1
Just close your doors! Empty parking lot at 1pm on a Saturday should have been a warning.
The food was fresh but disgusting. Bland fish and shrimp with absolutely no flavor. Serving portions were poor. Slightly over cooked fries. Didn't include condiments that were requested.
Wasted money, time, and calories!
Atmosphere: 1
Food: 1
Service: 1
I got cussed out for asking for my drink in the drive through. I never got my drink. Not very nice.
Atmosphere: 1
Food: 3
Service: 1
Not my favorite one to come to but the food is always fresh and hot
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: 3 Fish Meal
Be careful here because I got jipped for extra money I order the wrong meal sent back and instead of being reimbursed I had to pay for the other meal in it’s t entirety just be careful with them
Service: 1
These 304’s have the audacity to give someone fish and fries that they redipped in the fish grease. This the second time I saw them do this ish. I don’t understand how someone can give a person food that they wouldn’t eat themselves just trifling and then the manager had a nerve to say I know my grease is fresh. No, no it’s not. My dog. Wouldn’t even eat the fish. The first time I saw them do it and I stopped eating here so I decided to give them another try since it’s been months and they’re still doing the same thing. You can literally see the grease in the food I squeeze my food and the grease is coming out. This 304 took the food back and gave me the exact same food. I had gave her and said it was fresh, which is a lie. when you have worked in a fast food industry and you have seen food being re-dipped in the fryers you know it when you see it. Food is too high to be playing with somebody I would not be revisiting this location if something needs to be done
Atmosphere: 1
Food: 1
Service: 1
I just left Captain Ds on Hacks Cross . This is the location I always go to. But the cashier was horrible. Customer service was terrible. Usually it's not like that. I was very disappointed. I went on 11/7/2024 at night.
Atmosphere: 4
Food: 4
Service: 2
Restaurantji Recommends
The captain is awesome on my mobile app.You don't have to wait, because when you get there it's ready.
Parking: Right at the door.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood
Everything was good but the bake fish, it had way too much salty season on , y'all need to teach your worker how to us seasonings on the food instead of just putting them back there to work, if y'all are wondering why people don't hardly order bake fish that's the reason why, it is to salty. And it's no just this captain D. It's all of them. Fix it.
Food: 1
Recommended dishes: Blackened Tilapia, Seafood, Fried Okra
Good service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Giant Fish Sandwich
Hot food and good service
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Seafood
Everything was good but the bake fish, it had way too much salty season on , y'all need to teach your worker how to us seasonings on the food instead of just putting them back there to work, if y'all are wondering why people don't hardly order bake fish that's the reason why, it is to salty. And it's no just this captain D. It's all of them. Fix it.
Food: 1
Recommended dishes: Blackened Tilapia, Seafood, Fried Okra
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