It's been almost 5 years since I gave Captain D's another chance to make up for the mistake they made last time and I'm back with another problem once again this time my fries were cold my fish was cold my macaroni was running they only gave me five piece of okra for my meal after I pay extra for the okra I mean come on I'm paying almost $40 for these meals and they're coming out like crap shut down or locked up I don't know why these people are lying like this place to serve in good meals the people in the windows don't even take care of the business so I don't even know why they get paid money cause they're just up there like their family in a restaurant,don't believe me I got pictures this time enjoy
Atmosphere: 1
Food: 1
Service: 2
TEXAS REBEL
All of mephis is crazy
Atmosphere: 2
Food: 3
Service: 4
Elizabeth Clark
Great food my children and my husband loved it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Piece Fish \u0026 2 Piece Chicken Meal
Darla Gray
I had a delivery from there, the food was okay but cold by the time we got it as kept being delayed. They didn't send all the condiments I requested and they've done this before!! Have been eating there for years and love their fish, cole slaw and green beans. They put bacon in beans so have a good flavor and they're tender.
Atmosphere: 4
Food: 2
Service: 2
Mona Anderson-Pollion
We sat down and ate inside thou the staff had loud cursing rap music playing it was clean we enjoyed our food. Overall a decent experience
Atmosphere: 4
Food: 4
Service: 5
Lawrence Young
The green beans was very good but the fish was hard
Atmosphere: 2
Food: 2
Service: 2
Mark platania
great food... very clean....... not best area of town but cery well organized store
Atmosphere: 3
Food: 5
Service: 4
Trevor Hindle
Very nice Indeed.
Atmosphere: 3
Food: 5
Service: 5
LaTonya Key
The cashier was very knowledgeable about the foods being served and gave great menu options
Atmosphere: 5
Food: 5
Service: 5
Andrea Levy
Call manager to tell them they served us old food manager was rude and hung up in my face it was a guy I feel like he should be reprimand for being so dis respectful because the are serving old food
Captain D's is Done for!🤣😂I was all excited to get some CDS only to get the WORST tasting perfectly cooked fish ever. It was more like eating a piece of chicken. I would definitely serve it to children for safety reasons but it's a NO for me. The only thing that was good was the Cold slaw. Captain D's is officially off my list forever. Y'all should not have changed the fish that we had learned to enjoy for Over 30 years!🤢🤢🤢
Atmosphere: 4
Food: 2
Service: 5
JARIA CUNNINGHAM
The Captain D's location is on point. The parking lot was clean, the restaurant looked clean the food was hot and fresh!!!! And the young man name Eric at the drive through was professional, in uniform and most of all customer service friendly!!!
Atmosphere: 5
Food: 5
Service: 5
Charles Hill
Very clean place and the food was very good
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: 2 Piece Fish \u0026 2 Piece Chicken Meal, Coleslaw, Fried Okra, French Fries, Seafood
Keith Cobb
On Friday, July 25, 2025, I visited the Captain D’s location at 1690 Union Avenue in Memphis, TN. I placed an order for two 3-piece fish meals with fries and beans, along with one regular lobster bisque. My total was $30.37. Upon receiving my order from Derrick (as indicated on the receipt), I noticed while driving away that the lobster bisque was served in a noticeably smaller container than usual and was only filled about one-quarter of the way. I promptly returned to the drive-thru and inquired with Derrick whether the portion I received was considered a regular size. He stated that it was and added that the soup comes pre-packaged. I found this explanation to be unreasonable, as I have ordered the lobster bisque multiple times and have never received such a small portion. I then requested a refund. Derrick appeared visibly irritated by this request, closed the drive-thru window abruptly, and called for someone else to assist me. A few minutes later, Teniqua came to the window and asked for my receipt. Approximately five minutes after that, she asked for my debit card. I assumed this was to process the refund since I had paid with the same card. However, instead of refunding just the bisque or offering a credit, she voided the entire order and recharged my card for the full amount. I found this process to be highly unprofessional for two reasons: first, she did not inform me or ask for my consent before recharging my card, which could have resulted in a financial inconvenience; and second, it was unclear why a full void and re-charge was necessary when a partial refund would have sufficed. Overall, I was very disappointed with the level of customer service I received from both Derrick and Teniqua. While the transaction did not result in a financial hardship, the handling of the situation was inconsiderate and poorly managed. It is not just about the charge, but it is about the principle and the lack of professionalism shown throughout the interaction.
It's been almost 5 years since I gave Captain D's another chance to make up for the mistake they made last time and I'm back with another problem once again this time my fries were cold my fish was cold my macaroni was running they only gave me five piece of okra for my meal after I pay extra for the okra I mean come on I'm paying almost $40 for these meals and they're coming out like crap shut down or locked up I don't know why these people are lying like this place to serve in good meals the people in the windows don't even take care of the business so I don't even know why they get paid money cause they're just up there like their family in a restaurant,don't believe me I got pictures this time enjoy
Atmosphere: 1
Food: 1
Service: 2
All of mephis is crazy
Atmosphere: 2
Food: 3
Service: 4
Great food my children and my husband loved it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 Piece Fish \u0026 2 Piece Chicken Meal
I had a delivery from there, the food was okay but cold by the time we got it as kept being delayed. They didn't send all the condiments I requested and they've done this before!! Have been eating there for years and love their fish, cole slaw and green beans. They put bacon in beans so have a good flavor and they're tender.
Atmosphere: 4
Food: 2
Service: 2
We sat down and ate inside thou the staff had loud cursing rap music playing it was clean we enjoyed our food. Overall a decent experience
Atmosphere: 4
Food: 4
Service: 5
The green beans was very good but the fish was hard
Atmosphere: 2
Food: 2
Service: 2
great food... very clean....... not best area of town but cery well organized store
Atmosphere: 3
Food: 5
Service: 4
Very nice Indeed.
Atmosphere: 3
Food: 5
Service: 5
The cashier was very knowledgeable about the foods being served and gave great menu options
Atmosphere: 5
Food: 5
Service: 5
Call manager to tell them they served us old food manager was rude and hung up in my face it was a guy I feel like he should be reprimand for being so dis respectful because the are serving old food
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Food always Hot
Atmosphere: 5
Food: 5
Service: 5
Captain D's is Done for!🤣😂I was all excited to get some CDS only to get the WORST tasting perfectly cooked fish ever. It was more like eating a piece of chicken. I would definitely serve it to children for safety reasons but it's a NO for me. The only thing that was good was the Cold slaw.
Captain D's is officially off my list forever. Y'all should not have changed the fish that we had learned to enjoy for Over 30 years!🤢🤢🤢
Atmosphere: 4
Food: 2
Service: 5
The Captain D's location is on point. The parking lot was clean, the restaurant looked clean the food was hot and fresh!!!! And the young man name Eric at the drive through was professional, in uniform and most of all customer service friendly!!!
Atmosphere: 5
Food: 5
Service: 5
Very clean place and the food was very good
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: 2 Piece Fish \u0026 2 Piece Chicken Meal, Coleslaw, Fried Okra, French Fries, Seafood
On Friday, July 25, 2025, I visited the Captain D’s location at 1690 Union Avenue in Memphis, TN. I placed an order for two 3-piece fish meals with fries and beans, along with one regular lobster bisque. My total was $30.37.
Upon receiving my order from Derrick (as indicated on the receipt), I noticed while driving away that the lobster bisque was served in a noticeably smaller container than usual and was only filled about one-quarter of the way. I promptly returned to the drive-thru and inquired with Derrick whether the portion I received was considered a regular size. He stated that it was and added that the soup comes pre-packaged. I found this explanation to be unreasonable, as I have ordered the lobster bisque multiple times and have never received such a small portion.
I then requested a refund. Derrick appeared visibly irritated by this request, closed the drive-thru window abruptly, and called for someone else to assist me.
A few minutes later, Teniqua came to the window and asked for my receipt. Approximately five minutes after that, she asked for my debit card. I assumed this was to process the refund since I had paid with the same card. However, instead of refunding just the bisque or offering a credit, she voided the entire order and recharged my card for the full amount. I found this process to be highly unprofessional for two reasons: first, she did not inform me or ask for my consent before recharging my card, which could have resulted in a financial inconvenience; and second, it was unclear why a full void and re-charge was necessary when a partial refund would have sufficed.
Overall, I was very disappointed with the level of customer service I received from both Derrick and Teniqua. While the transaction did not result in a financial hardship, the handling of the situation was inconsiderate and poorly managed. It is not just about the charge, but it is about the principle and the lack of professionalism shown throughout the interaction.
Atmosphere: 1
Food: 3
Service: 1
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