Terrible customer service.. Jamyla…that took my order at the window today was speaking over me with a rushed toned asking “anything else” as if she was irritated. I had to wait an additional 7 mins for my food to come out just for it to be burnt and stale!!!!!! The fish was burnt, my breadstick was extremely burnt and my broccoli with cheese was stale. I do not recommend this location or the crew working on 10/18/25 at 4:00pm.
Atmosphere: 1
Food: 1
Service: 1
Kidon King
Everything was correct so no complaints from me plus all my condiments was already inside the bag without me asking so this location a 10 in my book
Atmosphere: 5
Food: 5
Service: 5
Parthenia Mitchell
Good food.
Atmosphere: 5
Food: 5
Service: 5
Terrence Rogers
I think they hate there job they have very bad customer service. They could at least have good customer service if there gonna serve bad food.
Atmosphere: 1
Food: 1
Service: 1
Veronica
This is ridiculous. I'm at this location. The girl working the window is RUDE. I spoke she didn't. I asked for a sauce, she closed the window and didn't say anything until she gave me my order and said have a nice day. Just close all the locations since your company can't find pleasant workers.
Food: 3
Service: 1
lanette Wiggins-White-Whitelow
Met up with my Granddaughter and her Godmom, and my friend and her son.
Atmosphere: 4
Food: 4
Service: 4
Cedric Myles Sr.
Underated cleanliness, service, and food quality! Great job!
Atmosphere: 5
Food: 5
Service: 5
Tyont Shabazz
The dining room and bathroom was clean. The staff was on point with getting our order correct and served in a timely manner
Atmosphere: 5
Food: 4
Service: 5
Slim Major
Good food, quick and friendly service, and the price was on point!
Food old fish two different colors, some of the broccoli light green and some dark green
Atmosphere: 1
Food: 1
Service: 1
veronicagC9538KE
I ordered the special fish and chicken. I asked for the fish to be cooked country. I'm glad I check my food before I pull off. The fish wasn't cooked country and the tender was so small, it was ridiculous. I asked for my money back. The girl said they would cook my fish country and find a bigger piece of chicken. Well, the fish was country, but the same piece of tender was in the box with another piece of tender just as small. I should have followed my first mind and went to Tops bbq. I have no more energy for Captain D's. The location on Covington Pike customer service is HORRIBLE and this location is pitiful. Again, your employees need some Chick-fil-A training all across the board. Don't give me anything you wouldn't want yourself. You would feel the same way.
Laverne Madison
It was a little slow,but it was close to closing time
Food was great.
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service.. Jamyla…that took my order at the window today was speaking over me with a rushed toned asking “anything else” as if she was irritated. I had to wait an additional 7 mins for my food to come out just for it to be burnt and stale!!!!!! The fish was burnt, my breadstick was extremely burnt and my broccoli with cheese was stale. I do not recommend this location or the crew working on 10/18/25 at 4:00pm.
Atmosphere: 1
Food: 1
Service: 1
Everything was correct so no complaints from me plus all my condiments was already inside the bag without me asking so this location a 10 in my book
Atmosphere: 5
Food: 5
Service: 5
Good food.
Atmosphere: 5
Food: 5
Service: 5
I think they hate there job they have very bad customer service. They could at least have good customer service if there gonna serve bad food.
Atmosphere: 1
Food: 1
Service: 1
This is ridiculous. I'm at this location. The girl working the window is RUDE. I spoke she didn't. I asked for a sauce, she closed the window and didn't say anything until she gave me my order and said have a nice day. Just close all the locations since your company can't find pleasant workers.
Food: 3
Service: 1
Met up with my Granddaughter and her Godmom, and my friend and her son.
Atmosphere: 4
Food: 4
Service: 4
Underated cleanliness, service, and food quality! Great job!
Atmosphere: 5
Food: 5
Service: 5
The dining room and bathroom was clean. The staff was on point with getting our order correct and served in a timely manner
Atmosphere: 5
Food: 4
Service: 5
Good food, quick and friendly service, and the price was on point!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Giant Fish Sandwich Combo
Restaurantji Recommends
It's takes a minute but it's worth waiting.
Atmosphere: 4
Food: 5
Service: 5
The family and I were very pleased
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 4 Piece Catfish Meal
Food old fish two different colors, some of the broccoli light green and some dark green
Atmosphere: 1
Food: 1
Service: 1
I ordered the special fish and chicken. I asked for the fish to be cooked country. I'm glad I check my food before I pull off. The fish wasn't cooked country and the tender was so small, it was ridiculous. I asked for my money back. The girl said they would cook my fish country and find a bigger piece of chicken. Well, the fish was country, but the same piece of tender was in the box with another piece of tender just as small. I should have followed my first mind and went to Tops bbq. I have no more energy for Captain D's. The location on Covington Pike customer service is HORRIBLE and this location is pitiful. Again, your employees need some Chick-fil-A training all across the board. Don't give me anything you wouldn't want yourself. You would feel the same way.
It was a little slow,but it was close to closing time
Parking: Spacious Parking lot
Kid-friendliness: Kids are welcome
Wheelchair accessibility: Wheel chair accessible
Recommended dishes: Giant Fish Sandwich
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