Caption by Hyatt Beale Street Memphis

Carolyn was super kind and helpful! It was nice to have such a warm welcome. Clean, fresh, and unique hotel right off Beale St.

Within walking distance of anything you needed services wonderful people were engaging nice place

They need to make your room keys work for another entrance. It's a long walk from the lobby that you're forced to go thru

The ONLY place i stay when i visit Memphis.

at Location, Nice Rooms… But Shady Billing Practices Ruined It

We started our Make-A-Wish trip at the Hyatt Caption on 8/3/25 — which also happened to be my anniversary. A card was already on file for our room accommodations, covered by Make-A-Wish. We stayed in the Caption side with 2 beds and were told they needed a physical card for “incidentals.” Fine.

What wasn’t fine was finding a nearly $145 charge for that incidental hold — almost triple what it should have been. Before we could even get our car at checkout, I had to pay what I assumed was just valet parking ($30 — fine again). But instead, they also charged $130+ to my Make-A-Wish card for the room accommodations — charges that should have gone to the original card on file.

I called to fix it, and while they processed a refund, I was told it might not hit until the end of my daughter’s wish trip. Today, 8/10/25, I learn the incidental fee for one night in Caption should have only been $50. So why was my husband’s card charged nearly triple that amount?

The hotel itself was in a great location and the rooms were nice — but the customer service and billing practices felt scummy, like they were trying to wring every last cent out of us. This was the start of a once-in-a-lifetime trip for my sick child, and they still found a way to make it stressful. If our coordinator hadn’t rebooked us here, I would never have chosen this property, and I certainly won’t return.

Rooms are very tight
Only recommended for 2 people

Perfect location for walking the riverbank and Beale Street.

Right at the edge of the Beale St entertainment district, this newly renovated hotel was spacious, comfy, and quiet. Pay attention to the parking valet, as we think they took our Toyota RAV4 out for a 100-mi joy ride.

They never answer the phone, always have a hard time finding your reservation. Vey difficult to work with

Great hotel, tricky parking. We circled the block 4 times before a space opened up in front, and decided to valet because by then it was *late.*

Breakfast (not included) was awesome, we had the the avocado toast 2-ways (with truffle oil) and the biscuits and gravy. Five stars on service there...Getting the car out...that took over 40 minutes, so three stars on service there. The people were great and they were hustling, it wasn't their fault. They just weren't staffed for the checkout rush, when the hotel is situated such that you're almost forced to valet unless you really know the area.

So plan way ahead to get your car out.

Valet only...must valet

We really like this hotel close to everything and the suites are nice and spacious with a nice balcony. The only issue is valet.. they were really backed up and we didn’t receive our valet text until the next day which was our checkout date, and it took forever to get our car but the valet team was working hard, they just need more workers.

4 Stars, simply down to a few areas have faculties, but no staff! No draught beers, however, the Taps are there.
Great location, as everywhere walkable!
PS. Valet Parking is $US40/Night.
Multistorey car park, directly opposite, cheaper!

I'm gonna give 5 stars because why not. Advice, park your own car. The valet service is a joke

Clean, fast service. Restaurant a bit under staffed. Great location.