Caption by Hyatt Beale Street Memphis

Clean, fast service. Restaurant a bit under staffed. Great location.

Both my husband and I have recently stayed at the Caption by Hyatt Memphis, booking for which had been made by NAAR Tour Operator.
I would like to bring to your attention of my terrible experience during our stay; upon check in I asked the reception if I had to ask for housekeeping, (due to the fact that other hotels in USA have always pointed out this option), to which I was given a negative reply.
On my return to the room on first day in the afternoon, I saw that the room had not been touched, so I personally went down to the reception, and asked staff to please send housekeeping staff, I also mentioned that the phone in the room was not connected. I was told that they usually do housekeeping after 2 days (????) but would send someone to clean to room and that a “technician” would come to fix the phone.
After 3 hours, my husband and I went out to dinner and upon our return no housekeeper and no technician!!
On my return to the room on the second day in the afternoon, again the room had not been touched.
Again I went down to the reception, only to hear that “we do housekeeping only after 3 days” (??????), which I find very strange and also misleading since I was told when I checked in that is was done daily.
I demanded that at least they deliver clean towels and collect the trash. This was done within 15 minutes.
I find this problem quite annoying, also due to the fact that no housekeeping not only meant no cleaning of the bathroom (which is rather unsettling for a hotel) and change of towel, but also meant no refill of complimentary tee & coffee in the room, and obviously no remaking the bed.
I have informed the travel agency in Italy of this incident.
I would like to point out the a Manager should instruct staff to give full information upon check-in on all services provided and not provided; in addition staff at reception desk always seem to be on the phone when a person is in front of them; I am used to the fact that reception staff generally put down the phone and give attention to the guest.
Personally I would not recommend the Caption by Hyatt Hotel at all.

Number one hotel in Memphis, TN. You can lively up yourself. Great location and

Randy on valet parking was a helpful soul. Very helpful and knowledgeable about the hotel and surroundings. He took great care of our Corvette after the St. Jude Corvette Fundraiser. We felt very safe.

Great location. Nice place to stay.

We’ve stayed here multiple times, wonderful service, rooms are clean, and the location is amazing. They also have a ping-pong table and a pool table, which is a fun addition.

The hotel bar is not open, it’s been closed for months. The hotel is in great proximity to Beale Street and is very nice.

The room is nice overall but the parking is puss poor. You only can valet and they take over 20 minutes to get your car. Terrible valet service. If you are ubering it will be cool for u.

I was so excited to stay here and was ultimately let down. The location is pretty great due to being close to all the amenities and river side, but the rooms themselves are uncomfy dorm rooms - hard bed, couch, etc. I splurged for the riverside view and the real view vs advertised was a let down and then the suite was not clean. There were large oily handprints all over the walls and counters, and a construction site view off the balcony with the workers there at 6am sharp. My last straw was that when I made my reservation through Riverbeat website, I called Hyatt to confirm my room and asked about breakfast. The CSR said breakfast was at the location, but did not disclose its FIFTY dollars a head. For the amount I paid for the room, it’d be nice to at least get a credit at the diner for some toast & coffee. Overall, not a great stay unfortunately. There’s cleaner, cheaper, comfier stays over in this area with breakfast included.

The bed was comfortable, the room was pretty clean and the hotel is new. Service is absolutely horrible, especially the valet. The valet desk is inside and they keep their backs turned to the street so they have no clue if there are cars needing a valet. They can't get the texting system right, then blame you when you didn't get the text. As for the front desk, the check in is at the centric, caption doesn't have a front desk. This is not well marked at all and when I mentioned that, I was woefully ignored. I requested a quiet room and got one right around the corner from the elevators and right across from the ice dispenser. We are in the rooftop bar and it took 45 minutes to get our food. The room air conditioner would make a loud click noise whenever the fan turned on and off which kept waking up up. The decorations are cute but very impractical. There is only a phone charging outlet on one side of the king bed. I'd definitely stay elsewhere next time.

Valet was fast and easy

The valet manager dresses so nice, her team super helpful. There was a small wait but nothing to crazy as there were a lot of us calling for our car at the same time. The way the manager handled it was very professional.

Element Lifestyle + Element44
Preview of the Caption by Hyatt Balcony Suite for the 2025 Elements on the Dragon Road Trip.
Nice views of the river. Listening to the concert from the river fest while we are in town.

Valet was very attentive and awesome!

Valet was awesome they took good care of me.