Chipotle Mexican Grill
5865 Poplar Ave, Memphis
(901) 416-1944
Recent Reviews
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I got there at 10:05pm they don't close until 11pm so not for 55 mins and they acted like I was bothering them just being there. They were already closing and cleaning up. It was weird. Definitely didn't feel welcome and won't be back.
Atmosphere: 1
Food: 5
Service: 1
One of the quickest chipotles I've ever been to. Always low wait times and staff is always super friendly and they do not skimp on portions here.
Atmosphere: 5
Food: 5
Service: 5
Why post hours saying you’re open until 11pm each night if your staff will just close up shop 30/45min BEFORE your posted closing time then just ignore customers?
Chipotle has fallen off HARD!
Atmosphere: 1
Food: 1
Service: 1
Floor was wet and employees had an attitude… guess they didn’t feel like working yesterday… 😂
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Burrito Bowl
Absolutely ridiculous just got off work to come and get some food showed up at 10:25 pm 35 mins before they close and the doors are already locked and they are closing up at my job we serve guest until we are closed and also sometimes after we are closed no excuses .. do better!
Atmosphere: 1
Food: 1
Service: 1
Attitude and disrespect from employees and other customers. If you aren't local go somewhere else. Unfortunate to still see this, especially at a chain.
Food: 3
Service: 1
Out of pepper onions.medley- with none being prepared OUT OF SOME OF THEIR FLAVORED WATER An employee was told to refill THAT NEVER HAPPENED IN THE 30 MINUTES WE WERE THERE- THE EXTREMELY LOUD MUSIC SOUNDS LIKE A NIGHT CLUB IN THE HOOD
TOO LOUD TO TALK AMOUNG
Atmosphere: 1
Food: 3
Service: 1
Do not go here at all. There was a white lady. She was being racist to us and we’re talking Spanish and we ask can we translate for one of our friends who doesn’t speak English and she gave this looks and she talk to somebody else and say something. We heard what she said, but she was saying something racist.
Atmosphere: 1
Food: 3
Service: 1
Honestly this place isn't all that bad the food was decent but that is really all they have that was ok.
Here are the issues that they need to do be pick up on to become a better restaurant
1. Your employees have a bad attitude
Stop hiring people who isn't good with their customer service skills have discernment and hire people who likes working and being around people.
2. Cleanliness was bad
They had pizza treys outside and inside leftover on the tables also some of the tables wasn't properly cleaned, at least have one employee going out into the dining area to clean the floors and tables when you see a certain amount of people leaving.
3. No greeting or acknowledgement of customers when entering restaurant
Saying welcome to chipotle would let customers know you see them and you will be with them right away or soon.
Other than that, it's pretty much it
Atmosphere: 2
Food: 2
Service: 2
Avoid avoid this place! They try to pick fights with you. Very impolite, racist, unprofessional, rude staff with zero patience.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I love this eatery. The food is good and fresh. The service is fast. It's a pretty friendly atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
They only take online orders after 10pm. The food is there and they can make it but only if it’s an online order.
Atmosphere: 1
Food: 1
Service: 1
I've been here several times, usually after the kids go to the children's museum. The food is good, great quality and quantity. Nice staff, explaining details and helping people.
Atmosphere: 5
Food: 5
Service: 5
Corporate and upper management need to investigate this location. Workers have an awful attitude from beginning of the line to the end. The employee became visibly upset/annoyed when we asked for one bowl and one burrito. She quite literally slammed the second bowl down to get the tortilla. What’s so hard about that? When I asked for vinaigrette the cashier told me they don’t have it anymore… so what are people eating with their salads? We used to frequent Chipotle but over time our visits have decreased due to the bad experiences we have: Will not be returning here or to any other chipotle.
Atmosphere: 1
Food: 2
Service: 1
Worst chipotle I’ve been to.
Always dirty, slow service , and always out of something . Stay away
Atmosphere: 1
Food: 1
Service: 1
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