PSA!!!! Eat at another chipotle if you want to enjoy your meal in peace !! The tall brown skin short haired female manger needs to be FIRED expeditiously l. She is extremely nasty and rude to paying customers and her team is noticeably intimidated by her attitude and lack of people skills. Tonight for the second time in September I have walked in and has been told that they are only taking online orders while I am Watching a person be serviced. If this is so why is there not a sign placed up with this disclaimer and the doors locked. There were three employees including the rude manager. The line prep associate was willing to serve me considering that I was standing in this establishment with my funds in hand ready to pay. He was irritated that he had to turn people away per management request. When he explained to me that they were only servicing online orders I immediately asked for the manager and she came around snapping and rolling her neck as if she was talking to one of her friends. Even after explaining that I have been turned away once before at this location earlier in the month, she became argumentative saying she is only talking online orders because her manger told her that was to be done due to the location being short staffed. And as an exception she will make my bowl. After all that I left and went to the Summer location. She made my experience so negative that I wasn’t even hungry anymore, so I am sitting here with a huge bowl half eaten, typing a review using energy that could have been used to enjoy my bowl. Also there were people in the lobby who were a witness to this situation. The poor customer service and lack of people skills from management will run this location in the ground. At 9:40pm there is no reason why you should be turning people around who are walking in your facility to spend money for food that chipotle services until 11pm. It’s unprofessional and a disgrace to have people like this as the face of the company! Find NEW AND IMPROVED MANAGEMENT TODAY!!! People like that lady makes you dislike the BRAND AS A WHOLE!! And I’m sending this same review to corporate!
Imagine the money being lost after turning numbers of customers away who coming to spend at least 15 plus dollars. Get her out of there !!
C W
I've been here twice. It's never really late when I go. But both times they were only taking online orders.
Marlon Umeadi
My mobile order was hot, fresh, and accurate. The staff was friendly, and greeted me upon entry. They also promptly checked to see if my order was ready once I was in the pickup area. Great experience! Good location 👍🏽
Atmosphere: 4
Food: 5
Service: 5
Eli B
Why why whyyyyy???? all Chipotles are dirty, but this particular one is gross and the bad attitude of one of the employees, I hope they can improve it Because I love it.
Atmosphere: 2
Food: 3
Service: 1
Ruben Ramirez
I had a really disappointing experience at this Chipotle. The customer service was terrible—the staff seemed uninterested and unfriendly, and it felt like I was bothering them just by ordering. On top of that, the lobby area was dirty, with tables left uncleaned and trash on the floor. It definitely didn’t feel like a welcoming or sanitary place to eat. Overall, I would not recommend this location unless they make serious improvements in both cleanliness and customer service.
Atmosphere: 1
Food: 3
Service: 1
Tiffani Ti’Nesse
Very urban the food was looked old and disgusting and the service was just as nasty! It was an older black woman with short hair whose demeanor and attitude was so nasty..I’m like you really should be counting your days that crazy! I’d decided not to even order and left! They had no chicken or steak!
Atmosphere: 1
Food: 1
Service: 1
Andrea Logan
Food was good the 1st time I tried it. The next visit I was unable to complete my bowl because it was so much like that my food tasted sour. I hate I wasted $12
Atmosphere: 1
Food: 1
Service: 1
Larone Woodard
Great service. Great food.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Steak
Kevin Phillips
Lunchtime on Monday. They just casually say they don't have the vinegrette that comes with the salad. Waste of my time.
I left and went elsewhere a few doors down.
Atmosphere: 1
Food: 1
Service: 1
Daniel Huffman
Was supposed to get guacamole free, but couldn't figure how to do it online, soft tortillas were cold, tough and chewy, as tacos were cold.
This location is soooooo filthy like how do you feel good serving food when the work stations dirty. Great location in midtown so upper management should take pride and not take anyone business for granted. Super disappointed, need new staff immediately. People that care!
Atmosphere: 3
Food: 1
Service: 1
Becca
A good, clean location. Fast service with parking in the back.
Atmosphere: 5
Food: 5
Service: 5
Jerald Hammond
Very slow and had a wait on multiple items.
Atmosphere: 4
Food: 5
Service: 2
Tony Law
Team is very friendly and helpful. You feel like you are part family.
PSA!!!! Eat at another chipotle if you want to enjoy your meal in peace !! The tall brown skin short haired female manger needs to be FIRED expeditiously l. She is extremely nasty and rude to paying customers and her team is noticeably intimidated by her attitude and lack of people skills. Tonight for the second time in September I have walked in and has been told that they are only taking online orders while I am
Watching a person be serviced. If this is so why is there not a sign placed up with this disclaimer and the doors locked. There were three employees including the rude manager. The line prep associate was willing to serve me considering that I was standing in this establishment with my funds in hand ready to pay. He was irritated that he had to turn people away per management request. When he explained to me that they were only servicing online orders I immediately asked for the manager and she came around snapping and rolling her neck as if she was talking to one of her friends. Even after explaining that I have been turned away once before at this location earlier in the month, she became argumentative saying she is only talking online orders because her manger told her that was to be done due to the location being short staffed. And as an exception she will make my bowl. After all that I left and went to the Summer location. She made my experience so negative that I wasn’t even hungry anymore, so I am sitting here with a huge bowl half eaten, typing a review using energy that could have been used to enjoy my bowl. Also there were people in the lobby who were a witness to this situation. The poor customer service and lack of people skills from management will run this location in the ground. At 9:40pm there is no reason why you should be turning people around who are walking in your facility to spend money for food that chipotle services until 11pm. It’s unprofessional and a disgrace to have people like this as the face of the company! Find NEW AND IMPROVED MANAGEMENT TODAY!!! People like that lady makes you dislike the BRAND AS A WHOLE!! And I’m sending this same review to corporate!
Imagine the money being lost after turning numbers of customers away who coming to spend at least 15 plus dollars. Get her out of there !!
I've been here twice. It's never really late when I go. But both times they were only taking online orders.
My mobile order was hot, fresh, and accurate. The staff was friendly, and greeted me upon entry. They also promptly checked to see if my order was ready once I was in the pickup area. Great experience! Good location 👍🏽
Atmosphere: 4
Food: 5
Service: 5
Why why whyyyyy????
all Chipotles are dirty, but this particular one is gross and the bad attitude of one of the employees,
I hope they can improve it
Because I love it.
Atmosphere: 2
Food: 3
Service: 1
I had a really disappointing experience at this Chipotle. The customer service was terrible—the staff seemed uninterested and unfriendly, and it felt like I was bothering them just by ordering. On top of that, the lobby area was dirty, with tables left uncleaned and trash on the floor. It definitely didn’t feel like a welcoming or sanitary place to eat. Overall, I would not recommend this location unless they make serious improvements in both cleanliness and customer service.
Atmosphere: 1
Food: 3
Service: 1
Very urban the food was looked old and disgusting and the service was just as nasty! It was an older black woman with short hair whose demeanor and attitude was so nasty..I’m like you really should be counting your days that crazy! I’d decided not to even order and left!
They had no chicken or steak!
Atmosphere: 1
Food: 1
Service: 1
Food was good the 1st time I tried it. The next visit I was unable to complete my bowl because it was so much like that my food tasted sour. I hate I wasted $12
Atmosphere: 1
Food: 1
Service: 1
Great service. Great food.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Steak
Lunchtime on Monday. They just casually say they don't have the vinegrette that comes with the salad. Waste of my time.
I left and went elsewhere a few doors down.
Atmosphere: 1
Food: 1
Service: 1
Was supposed to get guacamole free, but couldn't figure how to do it online, soft tortillas were cold, tough and chewy, as tacos were cold.
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
This location is soooooo filthy like how do you feel good serving food when the work stations dirty. Great location in midtown so upper management should take pride and not take anyone business for granted. Super disappointed, need new staff immediately. People that care!
Atmosphere: 3
Food: 1
Service: 1
A good, clean location. Fast service with parking in the back.
Atmosphere: 5
Food: 5
Service: 5
Very slow and had a wait on multiple items.
Atmosphere: 4
Food: 5
Service: 2
Team is very friendly and helpful. You feel like you are part family.
Atmosphere: 5
Food: 5
Service: 5
Rushing customer to service
Atmosphere: 2
Food: 3
Service: 2
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