This is my favorite Chipotle in the city! I went in the other day to grab a steak bowl after work, and I saw that they're now serving Honey Chipotle Chicken. I asked one of the team members what they thought of it, and she was realer than real, saying that it's "just aight," that it's "missing something." She even let me try it, and I shared the same sentiment. Per usual, my bowl was on point and all was provided with genuine smiles. I wish all of them 6 months free rent🫶🏾
Parking: Wedged between Aldi and Starbucks with Chic-Fil-A down the street.
Kid-friendliness: They have kid's meals but nothing special as far as a place to play.
Wheelchair accessibility: There aren't any stairs however I don't think I ever noticed an automatic door button now that I think about it
Atmosphere: 5
Food: 5
Service: 5
Martez Williams
Twice a week I eat here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brisket Bowl, Burrito, Chips
London
Burrito was folded horribly I took two bites it fell apart instantly .
Atmosphere: 2
Food: 1
Service: 1
Jackson
This Chipotle puts every other chipotle in the country to shame. The person who manages this establishment should be in charge of our government. Food portions are always so good and everything tastes great. I wish every other restaurant could live up to the standard this place sets. I love it here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
Kendra RuthHurst
I went here tonight as I am from out of town and my finance lives here and decided to get Chipotle. I had my stepson with me, and I ordered food for me and my fiancé and left. My order was chicken on the side as I always do at any chipotle I go to. I leave there and get home with my stepson and pull out the food from the bag. To my surprise I notice that the chicken they put in a cup was not put in my bag. I immediately went to my car to check if it had rolled out the bag and saw it wasn't there. I then drove back to the restaurant with the food they gave me untouched and went inside with my bowl that was incorrect just to show them It was untouched. Once inside I got to the counter with my concerns and the employees become rude with my concerns and yell at me to go to the back of the line to remake my order, they got wrong...not me. I'm pregnant and dealing with unnecessary stress from all of this and I go to the back of the line after disbelief of how they were treating this situation. I get to the front and Emani tells me they still have the charge me for the chicken that they left out my bag and caused me to come all the way back to the store in stress for. She then threatens me if I don't pay the $2.00 for the side of chicken they left off, I can't have my food. She then grabs my food and throws in the back keeping it away from me. Can y'all believe this? The food I paid over $20 for and had to come all the way back to this store to because they left the side of chicken out the bag to which they admitted they did on accident. Now I'm getting threatened for to pay or I get nothing? Keep in mind I had already paid for my food that I brought back for them to see, and they were simply remaking it. So, you basically were stealing food from me that I had already paid for? I felt discriminated against and embarrassed as people looked on to my situation the employees were laughing at me and this put me under so much stress, and I am pregnant, and my fiancé is in the military, so I was trying to get back home before he came home from work with his food. The whole situation was embarrassing and sad. I have never been treated this way, and I called the customer support line and made a complaint tonight. I'm looking to see if I can get this further escalated via corporate due to how this was handled. I'm highly disappointed and won't be back at this location after this conduct.
Atmosphere: 1
Food: 1
Service: 1
Greg Bethel
They are quick to serve you so you need to know what you want they hate waiting for you to choose
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chips & Tomatillo-Red Chili Salsa, Chips
Lotta Hill (Anon)
Not a fan of this food
Atmosphere: 3
Food: 1
Service: 2
F A
When they first opened up this location, they were the best. Now it’s constantly undercooked or overcooked rice, beans. No flavor whatsoever like they forget to salt everything. Most of the time the food is cold. Staff not even giving full spoons of ingredients. If you want to stop eating chipotle, come to this location.
Atmosphere: 3
Food: 1
Service: 2
Chalupa Batman
One of the few locations that had all items available. Good service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
B P
The best chipotle in Memphis in my opinion. My online order is always made correctly and the service is always fast. Thank you to the employees 💕🙂↔️
Very rude staff. Food was cold and manager refused to provide refund. Even after I told them I had someone else's food. Don't go to this location if you value your time and money because they surely don't.
Atmosphere: 1
Food: 1
Service: 1
Jacque R
After a bad experience at the Poplar location I decided to try out the Summer location. I am glad that I did. Great service and will return.
Atmosphere: 5
Food: 5
Service: 5
Lashan Phipps
I’m honestly tired of receiving undercooked rice & uncooked fajita veggies in my bowls. The rice is hard as a rock and the veggies are just raw. Crunchy rice and raw red onions & bell peppers should not be served to anyone since those are the easiest items to cook on the menu.
Abigail Noel
I ordered a burrito bowl thru Uber Eats… it was disgusting. I paid extra for chicken and steak. No chicken to be found and one big piece of beef that was mostly fat. I paid extra for queso… no queso at all… almost no fajita veg… just a few little pieces. Mostly wht rice and beans. I paid over $20 for the bowl alone… disgusting and I fed it to my dog… he liked it. It’s sad when employees, including mgt could care so little for their customers. Service does not exist anymore… we do not take care of each other anymore. I am a rest mgr here in memphis and I make it a point to ensure that guests receive excellent service. Whoever made my bowl last nite should be fired and if I could I’d fire the mgr too… there is no way someone didn’t know that they were making and providing subpar product, yet charging a patron high end prices. Chipotle will be out of business inside of the next 7 years and this is why… cutting corners, lazy employees who lack respect, and zero attention to detail shown by mgr. the level of quality has drastically lowered since Chipotle’s beginning. Obviously, profit is their only focus… certainly not focused on service or product standards. Ripping off the public will be their demise. I’ll never eat at one again … too many other choices
This is my favorite Chipotle in the city! I went in the other day to grab a steak bowl after work, and I saw that they're now serving Honey Chipotle Chicken. I asked one of the team members what they thought of it, and she was realer than real, saying that it's "just aight," that it's "missing something." She even let me try it, and I shared the same sentiment. Per usual, my bowl was on point and all was provided with genuine smiles. I wish all of them 6 months free rent🫶🏾
Parking: Wedged between Aldi and Starbucks with Chic-Fil-A down the street.
Kid-friendliness: They have kid's meals but nothing special as far as a place to play.
Wheelchair accessibility: There aren't any stairs however I don't think I ever noticed an automatic door button now that I think about it
Atmosphere: 5
Food: 5
Service: 5
Twice a week I eat here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brisket Bowl, Burrito, Chips
Burrito was folded horribly I took two bites it fell apart instantly .
Atmosphere: 2
Food: 1
Service: 1
This Chipotle puts every other chipotle in the country to shame. The person who manages this establishment should be in charge of our government. Food portions are always so good and everything tastes great. I wish every other restaurant could live up to the standard this place sets. I love it here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
I went here tonight as I am from out of town and my finance lives here and decided to get Chipotle. I had my stepson with me, and I ordered food for me and my fiancé and left. My order was chicken on the side as I always do at any chipotle I go to. I leave there and get home with my stepson and pull out the food from the bag. To my surprise I notice that the chicken they put in a cup was not put in my bag. I immediately went to my car to check if it had rolled out the bag and saw it wasn't there. I then drove back to the restaurant with the food they gave me untouched and went inside with my bowl that was incorrect just to show them It was untouched. Once inside I got to the counter with my concerns and the employees become rude with my concerns and yell at me to go to the back of the line to remake my order, they got wrong...not me. I'm pregnant and dealing with unnecessary stress from all of this and I go to the back of the line after disbelief of how they were treating this situation. I get to the front and Emani tells me they still have the charge me for the chicken that they left out my bag and caused me to come all the way back to the store in stress for. She then threatens me if I don't pay the $2.00 for the side of chicken they left off, I can't have my food. She then grabs my food and throws in the back keeping it away from me. Can y'all believe this? The food I paid over $20 for and had to come all the way back to this store to because they left the side of chicken out the bag to which they admitted they did on accident. Now I'm getting threatened for to pay or I get nothing? Keep in mind I had already paid for my food that I brought back for them to see, and they were simply remaking it. So, you basically were stealing food from me that I had already paid for? I felt discriminated against and embarrassed as people looked on to my situation the employees were laughing at me and this put me under so much stress, and I am pregnant, and my fiancé is in the military, so I was trying to get back home before he came home from work with his food. The whole situation was embarrassing and sad. I have never been treated this way, and I called the customer support line and made a complaint tonight. I'm looking to see if I can get this further escalated via corporate due to how this was handled. I'm highly disappointed and won't be back at this location after this conduct.
Atmosphere: 1
Food: 1
Service: 1
They are quick to serve you so you need to know what you want they hate waiting for you to choose
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chips & Tomatillo-Red Chili Salsa, Chips
Not a fan of this food
Atmosphere: 3
Food: 1
Service: 2
When they first opened up this location, they were the best. Now it’s constantly undercooked or overcooked rice, beans. No flavor whatsoever like they forget to salt everything. Most of the time the food is cold. Staff not even giving full spoons of ingredients. If you want to stop eating chipotle, come to this location.
Atmosphere: 3
Food: 1
Service: 2
One of the few locations that had all items available. Good service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
The best chipotle in Memphis in my opinion. My online order is always made correctly and the service is always fast. Thank you to the employees 💕🙂↔️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plant Powered Bowl
Restaurantji Recommends
Very rude staff. Food was cold and manager refused to provide refund. Even after I told them I had someone else's food. Don't go to this location if you value your time and money because they surely don't.
Atmosphere: 1
Food: 1
Service: 1
After a bad experience at the Poplar location I decided to try out the Summer location. I am glad that I did. Great service and will return.
Atmosphere: 5
Food: 5
Service: 5
I’m honestly tired of receiving undercooked rice & uncooked fajita veggies in my bowls. The rice is hard as a rock and the veggies are just raw. Crunchy rice and raw red onions & bell peppers should not be served to anyone since those are the easiest items to cook on the menu.
I ordered a burrito bowl thru Uber Eats… it was disgusting. I paid extra for chicken and steak. No chicken to be found and one big piece of beef that was mostly fat. I paid extra for queso… no queso at all… almost no fajita veg… just a few little pieces. Mostly wht rice and beans. I paid over $20 for the bowl alone… disgusting and I fed it to my dog… he liked it. It’s sad when employees, including mgt could care so little for their customers. Service does not exist anymore… we do not take care of each other anymore. I am a rest mgr here in memphis and I make it a point to ensure that guests receive excellent service. Whoever made my bowl last nite should be fired and if I could I’d fire the mgr too… there is no way someone didn’t know that they were making and providing subpar product, yet charging a patron high end prices. Chipotle will be out of business inside of the next 7 years and this is why… cutting corners, lazy employees who lack respect, and zero attention to detail shown by mgr. the level of quality has drastically lowered since Chipotle’s beginning. Obviously, profit is their only focus… certainly not focused on service or product standards. Ripping off the public will be their demise. I’ll never eat at one again … too many other choices
Food: 1
Service: 1
Excellent restaurant
Atmosphere: 5
Food: 5
Service: 5
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