Gastro One - Eastmoreland Ave

They refuse to make an appointment unless you fax your referral, but then they can’t find your fax (sent twice). Referrals can be accessed digitally and I also have a paper copy. Terrible policy and customer service.

Kimb checked us in and she was wonderful. So friendly and informative. She made a dreaded doctor visit less stressful.

I can’t say enough good things about the care I received from both Denise Crain and Dr. Deanna Gentry. Denise was incredibly professional and kind—she checked me out and took the time to explain my procedure in a way that calmed my nerves and made everything feel less overwhelming. She truly went above and beyond. Dr. Gentry was equally amazing. She helped me navigate all of my paperwork and made sure everything was in order, which took a huge weight off my shoulders. Her support and attention to detail didn’t go unnoticed, and I sincerely appreciate her compassion and thoroughness. These two are a powerhouse team, and I’m genuinely grateful for their care. Highly recommended!

The experience I had was great thanks to the doctors and staff's

Mary King is an angel on earth!!!! She helped my mother by scheduling all her tests while we are the office and took time with caring and concern!!! She is an asset to the office and she was a Godsend today!

This may surprise you but if you are a Gastro One patient but want to switch doctors (for us, based on a referral), it is their policy to not let patients switch doctors. So it is clear they care more about themselves than their patients/customers. I have never heard of such a policy in my life. Now we need to find a new GI practice.

Whatever is going on at with the scheduling department should be addressed. I've called multiple times to try & schedule a colonoscopy and left a voicemail each time. For 2 weeks. I've never gotten 1 callback. Today, 7-25, no one answers the phone at all, not even the receptionist. I live in Tipton County so if I have to drive to Germantown I'm not gonna be sweet.

Absolutely Fantastic Experience- Dr. Ricky Harris is the best there is!

Horrible place they didn't help me prep for my colonoscopy and the nurse practitioner was unprofessional and try to press u with fear and over explain and over exaggerate situations, they didn't tell me about any medication I was suppost to take until the day before my colonoscopy and I had to reach out and find out myself other than that I wasn't notified of anything other than the day of my colonoscopy which was confirmed multiple times

The Staff Were very helpful and respectful ?

I was scheduled an appointment for 10:30 and told to be there 15 minutes early. I arrived at 10:10 and did not see the doctor until 11:30. I was told that three doctors are sharing five rooms. Is it my fault that you are over booked? The check in process is too long, a lot of this could have been done online prior to arrival.

I felt very comfortable talking with the doctor and the staff, friendly and professional. Enjoyed my experience. Know that I’ll be back in the future.

Convenient location & nice staff.

Very satisfied with the whole visit

This was my first visit with Dr. Harris. He was thorough and gave me needed explanations, feedback and recommendations.