Great bakery and the Hof coffee is the best you can get way better than gas station coffee better than most other places
Hidden Gems Childcare \u0026 Learning Center
I have purchased cakes from this bakery for many years but however tge last two times i’ve been very disappointed. My first order in the beginning of June I order a cake for a friend 51st birthday they put glitter all over cake which I didn’t ask for. When complained the daughter looks at me an tell me they couldn’t fix it but still wanting me to pay full price. Looking at me like take it or leave it. I had no choice but to pay cuz i was in a bind and i love their cakes. Next time i just purchase not one but two cakes i go an pick up the cakes the first cake they brought out was fine the second one i looked at it they had sprinkles all over this cake what the hell. Thats not what i asked for nor was it like the picture i sent. . Again the same lady i believe tge daughter comes out an say to me i didnt say i wanted pecans on cake. Clearly the carrot cake had pecans on the picture. I didnt ask for sprinkles either but you put them on my cake. Im telling her thats not what order and how are yall going to fix it. She replied all the decorators gone for tge day it cant be fix an just look at me like are u gonna pay for it or not. I had to get her to call their dad to explain im not gonna pay this time for y'all screw up. Then when i looked at the cake it’s smaller then the first cake but they supposed to be the same size now im really pissed. They wanted me to believe its the same size when it wasn’t but still wanting me to me to pay over$100 for a cake that wasnt right. She comes back and say we can fix it but its gonna take a minute. Ok but didnt she just say everbody gonna for the day smh. Also check your pricing and receipt cuz they over charging on taxes.
Jennifer Nathan
I’ve been a loyal customer of this bakery and have always had positive experiences in the past, which is why I didn’t think to double-check my daughter’s birthday cake before leaving. Unfortunately, when I got home (30 minutes away), I saw that both “birthday” and my daughter’s name were spelled incorrectly. I reached out and politely asked if they could offer a partial refund or some sort of resolution, but they refused. I paid $68 for this cake, and while mistakes happen, I’m disappointed in how the situation was handled. I expected better customer service from a place I’ve supported multiple times. Needless to say I won’t be back.
MZ foundation \u0026 cleaning LLC MZ
Best prices on the market
Angela Aguilar
I get all special occasion cakes from them. Love how they can print any photo you bring on top of the cake. I refuse to go anywhere else!
Ana Bautista
The best cakes ever and don’t get me started with the 1000 delicious pastries they have 🥮!! I recommend this hidden gem!!
Jeff Summers
The cakes are delicious but the employees give bad service, because they work there if they don't have a good attitude
I recently got some bread from there and it was hard. I’ve been going there for many years and it’s been a couple of times this has happen to me. The atmosphere is okay here they all seem to just come and do their jobs. I would say that I feel like the prices have been increasing with the bread. I remember it being more affordable and getting more bags.
Atmosphere: 3
Food: 3
Service: 3
Anita Williams
I called for a cake last minute, an it was amazing!
Atmosphere: 5
Food: 5
Service: 5
Dee4real Smith (Dee)
I have been going to Kay bakery for years now and they always comes through for my daughter birthday cakes I love this bakery
Atmosphere: 5
Food: 5
Service: 5
mastewal wendimagn
I recently visited Kay Bakery, and I was very disappointed with the service provided by one of the staff members. The young woman who assisted me appeared to treat customers differently based on their background. She was warm and friendly with Spanish-speaking customers but seemed dismissive and unwelcoming toward others, including me.
Everyone deserves equal respect and kindness, regardless of who they are. I hope the management addresses this issue to ensure a welcoming atmosphere for all customers in the future.
Amy
Thank you for making such a beautiful and delicious cake for my daughter‘s birthday!
Horrible
Great bakery and the Hof coffee is the best you can get way better than gas station coffee better than most other places
I have purchased cakes from this bakery for many years but however tge last two times i’ve been very disappointed. My first order in the beginning of June I order a cake for a friend 51st birthday they put glitter all over cake which I didn’t ask for. When complained the daughter looks at me an tell me they couldn’t fix it but still wanting me to pay full price. Looking at me like take it or leave it. I had no choice but to pay cuz i was in a bind and i love their cakes. Next time i just purchase not one but two cakes i go an pick up the cakes the first cake they brought out was fine the second one i looked at it they had sprinkles all over this cake what the hell. Thats not what i asked for nor was it like the picture i sent. . Again the same lady i believe tge daughter comes out an say to me i didnt say i wanted pecans on cake. Clearly the carrot cake had pecans on the picture. I didnt ask for sprinkles either but you put them on my cake. Im telling her thats not what order and how are yall going to fix it. She replied all the decorators gone for tge day it cant be fix an just look at me like are u gonna pay for it or not. I had to get her to call their dad to explain im not gonna pay this time for y'all screw up. Then when i looked at the cake it’s smaller then the first cake but they supposed to be the same size now im really pissed. They wanted me to believe its the same size when it wasn’t but still wanting me to me to pay over$100 for a cake that wasnt right. She comes back and say we can fix it but its gonna take a minute. Ok but didnt she just say everbody gonna for the day smh. Also check your pricing and receipt cuz they over charging on taxes.
I’ve been a loyal customer of this bakery and have always had positive experiences in the past, which is why I didn’t think to double-check my daughter’s birthday cake before leaving. Unfortunately, when I got home (30 minutes away), I saw that both “birthday” and my daughter’s name were spelled incorrectly. I reached out and politely asked if they could offer a partial refund or some sort of resolution, but they refused. I paid $68 for this cake, and while mistakes happen, I’m disappointed in how the situation was handled. I expected better customer service from a place I’ve supported multiple times. Needless to say I won’t be back.
Best prices on the market
I get all special occasion cakes from them. Love how they can print any photo you bring on top of the cake. I refuse to go anywhere else!
The best cakes ever and don’t get me started with the 1000 delicious pastries they have 🥮!! I recommend this hidden gem!!
The cakes are delicious but the employees give bad service, because they work there if they don't have a good attitude
Atmosphere: 4
Food: 5
Service: 1
Best bakery in Memphis!
Prices were above average
Restaurantji Recommends
I recently got some bread from there and it was hard. I’ve been going there for many years and it’s been a couple of times this has happen to me. The atmosphere is okay here they all seem to just come and do their jobs. I would say that I feel like the prices have been increasing with the bread. I remember it being more affordable and getting more bags.
Atmosphere: 3
Food: 3
Service: 3
I called for a cake last minute, an it was amazing!
Atmosphere: 5
Food: 5
Service: 5
I have been going to Kay bakery for years now and they always comes through for my daughter birthday cakes I love this bakery
Atmosphere: 5
Food: 5
Service: 5
I recently visited Kay Bakery, and I was very disappointed with the service provided by one of the staff members. The young woman who assisted me appeared to treat customers differently based on their background. She was warm and friendly with Spanish-speaking customers but seemed dismissive and unwelcoming toward others, including me.
Everyone deserves equal respect and kindness, regardless of who they are. I hope the management addresses this issue to ensure a welcoming atmosphere for all customers in the future.
Thank you for making such a beautiful and delicious cake for my daughter‘s birthday!
Atmosphere: 5
Food: 5
Service: 5
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