The food I purchased for a $150 tasted like a $10 meal. The potatoes was half done as well as the sausages and you barely get anything for the money you spend. I do not recommend them. Their service has changed since the time of their opening.
Atmosphere: 1
Food: 1
Service: 1
Kristin Wilson
I normally try to make this my weekly seafood stop but it’s been so disappointing lately. I took a little break and attempted to switch up the days of the week thinking maybe certain days the food is prepared better. Well, no! Let’s some up my past few experiences, overcooked shrimp or soggy shrimp like it was cooked in the morning and sat in water for the dinner rush. Best part is the overcooked potatoes that are so hard the outside is like a potato chip or the potatoes are partially cooked. Oh and don’t worry about substitutes (like swapping out for turkey sausage) because they will charge you extra and serve it cold! BTW I ordered online and was informed it would take 45 to 55 mins for it be ready. After the long wait and my tastebuds ready to dive in, I picked up my food and the whole bowl was ice cold……damn!!! It took a whole hour to serve cold shrimp and hard potatoes ! I officially throw in the towel. Good luck to you all tho!
Atmosphere: 2
Food: 1
Service: 1
Nikki Hudgins
The food was good but cold. The crab legs were seasoned well but overcooked. Also the atmosphere was so hood and ghetto. They were BLASTING explicit rap music and several small children were present. I was so disappointed in the unprofessionalism. I won't be going back.
Malibeau 25
The food is cooked to order and tastes amazing! I will definitely be returning.
Atmosphere: 4
Food: 5
Service: 5
Kristy Vinson
This place use to have fresh food and large crowds dining in but. The food now is awful there was barely any seasoning and lots of butter. Hell it gave me tha runs my stomach was through. I see why their closing the other locations need to just give it up the bartlett location to.?
Atmosphere: 1
Food: 1
Service: 1
Young R
Had it once and the food was great. However they really need to update their phone system. I can never get a hold of the place.
Atmosphere: 5
Food: 5
Service: 3
Michael Roper
Came in for lunch! The crab is really good and flavorful
Not sure why the other reviews were so harsh . This place has great value, good customer service , and amazing flavors . They let you mix the different flavors , the owners are very accommodating , and the food is executed well . We’ve eaten at many different seafood spots and this place def has some good flavors going . I recommend the Cajun garlic mixed with spicy Asian , it’s a smacker for sure
Atmosphere: 5
Food: 5
Service: 5
Lucas Vandercook
This was bomb, sauce was ?. I recommend getting the Cajun flavor with crawfish. Snow crabs was on point. Thanks to owner, very accommodating and relaxed atmosphere
Atmosphere: 5
Food: 5
Service: 5
Queen Denisee
The atmosphere wasn’t too bad, service was mediocre. The real issue was my food when I got all the way home. My potatoes were literally brown and hardened that I couldn’t even bite through them, let alone smush them. The corn was oddly hard and lukewarm as if it was the last thing that got cooked. Certain shrimp were too stubborn and “rubbery- like” that I couldn’t even chew through them which I don’t know why that was the case, but it’s weird. The sausage had this really tough skin on the outer layer around it that literally wouldn’t even tear. Im usually a huge fan of Krab Kingz, but this was by far the worst experience I’ve ever had from them. I don’t know if it’s because I ordered food an hour before closing time or what, but regardless there should be well-done service for EVERY order. I couldn’t even call to get a refund because the restaurant was long closed by the time I got home and actually ate. I’m disappointed and wish I had not spent $65 on this tonight.
rude service and bland food. this place is a joke!UPDATE: How you gon give somebody a credit and you dont have my information. What the heck? THIS PLACE IS STILL A JOKE!
Atmosphere: 1
Food: 1
Service: 1
LovelyA
Love this place
Candy
Let me preface this by saying that this is my fault because I should have gone to Red Hook Seafood like I normally do.
This is my second time ordering from here and it is also my last. I ordered extra eggs and corn in my order because why not right? Unfortunately the corn and the eggs were extremely overcooked, to the point where I could not avoid calling the restaurant.
The owner answered the phone and I explained the issue. Long story short, the owner was more upset than I was, explaining that "he has a high margin and that he has been in business for 5 years so the food must be good. And that he's not selling hamburgers here."
He was loud, constantly spoke over me, and was unapologetic about the entire issue. And then he hung up the phone while I was speaking. Disgusting Behavior for anyone, especially an owner. No customer service experience whatsoever. He should never be allowed to answer a phone. Ever. Grossly unprofessional. Yuck.
Mr. "owner", stay in the back, way in the back and count the money. Place your friendly and professional employees, such as Ariel, at the front where you can actually keep your customers. Because if it were up to you, you would lose every single one of them.
I highly suggest that you run, don't walk, to an emotional intelligence and customer service course immediately. Or balance the books. But stay away from customers if you can't control your emotions when the food is not prepared as it should. This is a business. Act like it.
The food I purchased for a $150 tasted like a $10 meal. The potatoes was half done as well as the sausages and you barely get anything for the money you spend. I do not recommend them. Their service has changed since the time of their opening.
Atmosphere: 1
Food: 1
Service: 1
I normally try to make this my weekly seafood stop but it’s been so disappointing lately. I took a little break and attempted to switch up the days of the week thinking maybe certain days the food is prepared better. Well, no! Let’s some up my past few experiences, overcooked shrimp or soggy shrimp like it was cooked in the morning and sat in water for the dinner rush. Best part is the overcooked potatoes that are so hard the outside is like a potato chip or the potatoes are partially cooked. Oh and don’t worry about substitutes (like swapping out for turkey sausage) because they will charge you extra and serve it cold! BTW I ordered online and was informed it would take 45 to 55 mins for it be ready. After the long wait and my tastebuds ready to dive in, I picked up my food and the whole bowl was ice cold……damn!!! It took a whole hour to serve cold shrimp and hard potatoes ! I officially throw in the towel. Good luck to you all tho!
Atmosphere: 2
Food: 1
Service: 1
The food was good but cold. The crab legs were seasoned well but overcooked. Also the atmosphere was so hood and ghetto. They were BLASTING explicit rap music and several small children were present. I was so disappointed in the unprofessionalism. I won't be going back.
The food is cooked to order and tastes amazing! I will definitely be returning.
Atmosphere: 4
Food: 5
Service: 5
This place use to have fresh food and large crowds dining in but. The food now is awful there was barely any seasoning and lots of butter. Hell it gave me tha runs my stomach was through. I see why their closing the other locations need to just give it up the bartlett location to.?
Atmosphere: 1
Food: 1
Service: 1
Had it once and the food was great. However they really need to update their phone system. I can never get a hold of the place.
Atmosphere: 5
Food: 5
Service: 3
Came in for lunch! The crab is really good and flavorful
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Legs, Sausage, Cajun Butter, Potatoes
Not sure why the other reviews were so harsh . This place has great value, good customer service , and amazing flavors . They let you mix the different flavors , the owners are very accommodating , and the food is executed well . We’ve eaten at many different seafood spots and this place def has some good flavors going . I recommend the Cajun garlic mixed with spicy Asian , it’s a smacker for sure
Atmosphere: 5
Food: 5
Service: 5
This was bomb, sauce was ?. I recommend getting the Cajun flavor with crawfish. Snow crabs was on point. Thanks to owner, very accommodating and relaxed atmosphere
Atmosphere: 5
Food: 5
Service: 5
The atmosphere wasn’t too bad, service was mediocre. The real issue was my food when I got all the way home. My potatoes were literally brown and hardened that I couldn’t even bite through them, let alone smush them. The corn was oddly hard and lukewarm as if it was the last thing that got cooked. Certain shrimp were too stubborn and “rubbery- like” that I couldn’t even chew through them which I don’t know why that was the case, but it’s weird. The sausage had this really tough skin on the outer layer around it that literally wouldn’t even tear. Im usually a huge fan of Krab Kingz, but this was by far the worst experience I’ve ever had from them. I don’t know if it’s because I ordered food an hour before closing time or what, but regardless there should be well-done service for EVERY order. I couldn’t even call to get a refund because the restaurant was long closed by the time I got home and actually ate. I’m disappointed and wish I had not spent $65 on this tonight.
Atmosphere: 4
Food: 1
Service: 3
Restaurantji Recommends
Best crab boil in Memphis.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Snow Krab & Shrimp Platter, Sausage, Cajun Butter
Love this place
rude service and bland food. this place is a joke!UPDATE: How you gon give somebody a credit and you dont have my information. What the heck? THIS PLACE IS STILL A JOKE!
Atmosphere: 1
Food: 1
Service: 1
Love this place
Let me preface this by saying that this is my fault because I should have gone to Red Hook Seafood like I normally do.
This is my second time ordering from here and it is also my last. I ordered extra eggs and corn in my order because why not right? Unfortunately the corn and the eggs were extremely overcooked, to the point where I could not avoid calling the restaurant.
The owner answered the phone and I explained the issue. Long story short, the owner was more upset than I was, explaining that "he has a high margin and that he has been in business for 5 years so the food must be good. And that he's not selling hamburgers here."
He was loud, constantly spoke over me, and was unapologetic about the entire issue. And then he hung up the phone while I was speaking. Disgusting Behavior for anyone, especially an owner. No customer service experience whatsoever. He should never be allowed to answer a phone. Ever. Grossly unprofessional. Yuck.
Mr. "owner", stay in the back, way in the back and count the money. Place your friendly and professional employees, such as Ariel, at the front where you can actually keep your customers. Because if it were up to you, you would lose every single one of them.
I highly suggest that you run, don't walk, to an emotional intelligence and customer service course immediately. Or balance the books. But stay away from customers if you can't control your emotions when the food is not prepared as it should. This is a business. Act like it.
Food: 1
Service: 1
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