Mobile App order placed at 1103, when I arrived I waited another 30 mins and order was still wrong when handed to me. I was not informed of 2 items I ordered being out of stock upon my arrival ,I was told this after handed my food with the missing items. Substituting was not a breeze I had to ask for substitution of items instead of it being offered. No apologies for the inconvenience and poor communication. Finally received substitution items at 1139 , and now no condiments were available for items. Not 1 single condiment available. No offer of a drink or extra item for the wait or screw up. Staff is all over the place. Unorganized. Communication is poor within team and to customers. Will not stop here again.
Atmosphere: 1
Food: 1
Service: 1
Keondria Strong
This use to be my favorite Krystal but it’s gone downhill over the last few months. Food is NEVER fresh…it’s always old and hard! Service is rude and employees could care less. Don’t waste your time or money!
Atmosphere: 1
Food: 1
Service: 1
MrJohnson
If there was a negative number to select, that would have been my choice.
I think at least 1 of the other 5 customers that had to pull up to the side to wait on our order would agree.
False advertising on the shirts worn that read *Hot and Fast* was not for the Sycamore View location.
Just have some patience if you visit that location..
Atmosphere: 1
Food: 4
Service: 1
keith snider
Messed up my eggs so they recooked then and have me tots instead of grits and toast was very close to being burned. Took almost 30 min to get breakfast. Store was clean.
Atmosphere: 5
Food: 2
Service: 2
Tyler Capps
Whoever was working the drive through tonight needs to be fired and never work a customer service job again, She’s was extremely rude and acted like she hates her job, was a young girl
Atmosphere: 1
Food: 1
Service: 1
Charley Scaff
The drive-through was closed in the front lobby was locked up
Frankie Rowley
Long wait at the dive thru for pick up. Order n I t correct
Atmosphere: 2
Food: 3
Service: 2
Keith Prince
If I could leave a negative star i would.. went there specifically for chilli cheese fries. So inteqd of cheese wiz or any kind of shredded melted cheese, they a
Mobile App order placed at 1103, when I arrived I waited another 30 mins and order was still wrong when handed to me. I was not informed of 2 items I ordered being out of stock upon my arrival ,I was told this after handed my food with the missing items. Substituting was not a breeze I had to ask for substitution of items instead of it being offered. No apologies for the inconvenience and poor communication. Finally received substitution items at 1139 , and now no condiments were available for items. Not 1 single condiment available. No offer of a drink or extra item for the wait or screw up. Staff is all over the place. Unorganized. Communication is poor within team and to customers. Will not stop here again.
Atmosphere: 1
Food: 1
Service: 1
This use to be my favorite Krystal but it’s gone downhill over the last few months. Food is NEVER fresh…it’s always old and hard! Service is rude and employees could care less. Don’t waste your time or money!
Atmosphere: 1
Food: 1
Service: 1
If there was a negative number to select, that would have been my choice.
I think at least 1 of the other 5 customers that had to pull up to the side to wait on our order would agree.
False advertising on the shirts worn that read *Hot and Fast* was not for the Sycamore View location.
Just have some patience if you visit that location..
Atmosphere: 1
Food: 4
Service: 1
Messed up my eggs so they recooked then and have me tots instead of grits and toast was very close to being burned. Took almost 30 min to get breakfast. Store was clean.
Atmosphere: 5
Food: 2
Service: 2
Whoever was working the drive through tonight needs to be fired and never work a customer service job again, She’s was extremely rude and acted like she hates her job, was a young girl
Atmosphere: 1
Food: 1
Service: 1
The drive-through was closed in the front lobby was locked up
Long wait at the dive thru for pick up. Order n I t correct
Atmosphere: 2
Food: 3
Service: 2
If I could leave a negative star i would.. went there specifically for chilli cheese fries. So inteqd of cheese wiz or any kind of shredded melted cheese, they a
Atmosphere: 1
Food: 1
Service: 1
Terrible service very rude.
The burgers were good.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
First time at Krystal burger. It was comparable to dog food cooked in old unfiltered grease.
Atmosphere: 2
Food: 1
Service: 3
My childhood favorite.
Atmosphere: 5
Food: 5
Service: 5
Food was horrible everthing was hard
Food: 1
Service: 1
This food place took way too long to give me my food and the employees just looked pitiful
They always mess up the food I would not recommend the Oreo milkshake it's God awful.
Atmosphere: 2
Food: 4
Service: 4
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