The customer care waa service satisfactton and exceeded expectations of excellence team went extra mile made sandwiches & salad fresh they even prepared deliveries great good job 5 stars!✨️
Nelda Jackson
The service was great. Order was made in a timely manner employees were very courteous, and friendly.
Jeffrey Schiller
Good hot pastrami, seems like they skimped a smidge on meat, but it was good. Great mac n cheese
Laura Lucchesi-wright
GiGi took my order & Ernie made my order! Both gave GREAT customer service & my sandwich was very good! I had no intentions of going in to Lenny's but I had to drop off a package @ UPS & after getting in my car I decided to go into Lenny's! Nothing could of been any better! It has been forever since I have been in any Lenny's but very glad I went just now!
Atmosphere: 5
Food: 5
Service: 5
Bignickallstar8
I beg anyone that comes here to NOT order online! They will still take your money even if they do not have the food and will refuse to give a refund! The so called “manager” was no help at all. Do not order online if you value your money
Atmosphere: 1
Food: 1
Service: 1
Anonymous Content
Found two long strands of hair in my sandwich. I will not recommend this place.
Food: 1
Delali Potakey
Poor customer service when the employees make a mistake on your order at the Spottswood location in
Atmosphere: 1
Food: 1
Service: 1
Drue Howarth
Employee didn't thank me. He made me enter my phone number, since he couldn't locate me in his system. The wait was too long. They weren't busy. I'm not
Atmosphere: 2
Food: 2
Service: 1
Mayemona Franklin
The young man taking orders does NOT need to be taking orders. He does NOT understand customer service. I asked for a philly cheese with extra cheese. I check after it was made and see only meat and no extra cheese. I open the sandwich and show it to him and a lady that kept talking to him on the side in Spanish. This was soo rude because I don’t know what she was telling him about my food. Then he tells me even if he remakes it the sandwich will be the same. I then ask him why can i not get what I paid for? I even told him I will pay more. The lady then takes her finger and digs through it to show me the cheese was on the bottom. He then tells me the usual amount is 4 slices and a 5th piece is the extra. Soooo you charge a $1. for one extra triangle piece of cheese??? Then I tell them so the sandwich has extra cheese on 1/4th of the whole sandwich??? My Lord. SMH. I told him what is the problem? I can pay for the extra cheese or just get my money back. They then both said ok and walked to the register. I was thinking, wow, you’d rather throw out a whole sandwich, or take it home. I was trying to get home so I changed my mind and asked him to have the sandwich made with the extra cheese like I wanted. He the charged me .55 cents. The lady takes the sandwich and remade it or fixed it. Now that I think about it she was not supposed to have done that per the health dept. rules. This whole ordeal was crazy. Customers service no longer exists but you charge these high prices. This Lenny’s has horrible customer service.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Philly Cheesesteak, Turkey and Cheese Sub
Placed an order at 3:11 pm was told there will be a 15 minute wait due to lack of bread when the bread finally came up I saw other customers that were behind me in line and then I saw other customers that came in the store after all the customers that were behind me in line were gone and I was still there waiting for my order I tried several times to let someone know that my order has been skipped over I was told I would get it when I get it no one tried to check on my order and then when I brought it to the manager's attention who was not there when I placed the order she did not help either when all she had to do was look at the time stamp on the receipt and or the order number I received my order at 3:58 p.m. on top of that the bread I ordered was not what I received and due to the lack of customer service I don't plan to return
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Philly Cheesesteak
Tony Myers
Fast and friendly customer service. The subs are excellenta! Thank you ❤️
Atmosphere: 5
Food: 5
Service: 5
Joseph A
The food was good but the cost of it has dramatically risen, I suppose since the dollar is suffering from inflation prices have gone up with it
Michael Green
Bad customer service, I wouldn't recommend anyone visit this location. Rude, arrogant, don't have people skills, don't care if you shop with them or not. Lenny's, That's what happens when you hire someone who doesn't have respect for your customers or your business. So the guy with the raw skin cut out of his ears and the ponytail, is killing your, already dead business.
Atmosphere: 1
Service: 1
Lataaka Pilate
I ordered a Philly steak and there's barely any meat. Can't even taste the meat. They basically gave me a mayo sandwich . Definitely will never return
Love comming here
The customer care waa service satisfactton and exceeded expectations of excellence team went extra mile made sandwiches & salad fresh they even prepared deliveries great good job 5 stars!✨️
The service was great. Order was made in a timely manner employees were very courteous, and friendly.
Good hot pastrami, seems like they skimped a smidge on meat, but it was good.
Great mac n cheese
GiGi took my order & Ernie made my order! Both gave GREAT customer service & my sandwich was very good! I had no intentions of going in to Lenny's but I had to drop off a package @ UPS & after getting in my car I decided to go into Lenny's! Nothing could of been any better! It has been forever since I have been in any Lenny's but very glad I went just now!
Atmosphere: 5
Food: 5
Service: 5
I beg anyone that comes here to NOT order online! They will still take your money even if they do not have the food and will refuse to give a refund! The so called “manager” was no help at all. Do not order online if you value your money
Atmosphere: 1
Food: 1
Service: 1
Found two long strands of hair in my sandwich. I will not recommend this place.
Food: 1
Poor customer service when the employees make a mistake on your order at the Spottswood location in
Atmosphere: 1
Food: 1
Service: 1
Employee didn't thank me. He made me enter my phone number, since he couldn't locate me in his system. The wait was too long. They weren't busy. I'm not
Atmosphere: 2
Food: 2
Service: 1
The young man taking orders does NOT need to be taking orders. He does NOT understand customer service. I asked for a philly cheese with extra cheese. I check after it was made and see only meat and no extra cheese. I open the sandwich and show it to him and a lady that kept talking to him on the side in Spanish. This was soo rude because I don’t know what she was telling him about my food. Then he tells me even if he remakes it the sandwich will be the same. I then ask him why can i not get what I paid for? I even told him I will pay more. The lady then takes her finger and digs through it to show me the cheese was on the bottom. He then tells me the usual amount is 4 slices and a 5th piece is the extra. Soooo you charge a $1. for one extra triangle piece of cheese??? Then I tell them so the sandwich has extra cheese on 1/4th of the whole sandwich??? My Lord. SMH. I told him what is the problem? I can pay for the extra cheese or just get my money back. They then both said ok and walked to the register. I was thinking, wow, you’d rather throw out a whole sandwich, or take it home. I was trying to get home so I changed my mind and asked him to have the sandwich made with the extra cheese like I wanted. He the charged me .55 cents. The lady takes the sandwich and remade it or fixed it. Now that I think about it she was not supposed to have done that per the health dept. rules. This whole ordeal was crazy. Customers service no longer exists but you charge these high prices. This Lenny’s has horrible customer service.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Philly Cheesesteak, Turkey and Cheese Sub
Restaurantji Recommends
Placed an order at 3:11 pm was told there will be a 15 minute wait due to lack of bread when the bread finally came up I saw other customers that were behind me in line and then I saw other customers that came in the store after all the customers that were behind me in line were gone and I was still there waiting for my order I tried several times to let someone know that my order has been skipped over I was told I would get it when I get it no one tried to check on my order and then when I brought it to the manager's attention who was not there when I placed the order she did not help either when all she had to do was look at the time stamp on the receipt and or the order number I received my order at 3:58 p.m. on top of that the bread I ordered was not what I received and due to the lack of customer service I don't plan to return
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Philly Cheesesteak
Fast and friendly customer service. The subs are excellenta! Thank you ❤️
Atmosphere: 5
Food: 5
Service: 5
The food was good but the cost of it has dramatically risen, I suppose since the dollar is suffering from inflation prices have gone up with it
Bad customer service, I wouldn't recommend anyone visit this location. Rude, arrogant, don't have people skills, don't care if you shop with them or not. Lenny's, That's what happens when you hire someone who doesn't have respect for your customers or your business. So the guy with the raw skin cut out of his ears and the ponytail, is killing your, already dead business.
Atmosphere: 1
Service: 1
I ordered a Philly steak and there's barely any meat. Can't even taste the meat. They basically gave me a mayo sandwich . Definitely will never return
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