Came to get food in drive Thur got there at 10:15 pm and was told to was a minute I ended up waiting over 30 minutes they lost alot of customers got tired of waiting I'm leaving at 10:43pm
Atmosphere: 2
Food: 4
Service: 2
Gertrude Garner Dennard
Fast hot n fresh.
Atmosphere: 4
Food: 4
Service: 5
Laterica Barnes
This shit cold and hard. The fries was dip so they can be hot but they was also old! Broken windows y’all just lazy as hell! Don’t matter the time! Make the damn food fresh! What if this was my last $19 n I can’t enjoy my meal
Melanie Hammock
Service not good
Atmosphere: 2
Food: 3
Service: 1
R Wicker
Legit the WORST MCDONALD'S in Memphis. Did not receive my order and when I tried to return the food the only employee I saw was NOT taking orders and was on her phone. Meanwhile the line is wrapped to the street....9pm on a Saturday night. The inside isn't suppose to close till 11 and yet the door was LOCKED
Atmosphere: 1
Food: 1
Service: 1
Lateisa Watkins
Do not come around the hours of 2:30 am. Not sure if they are changing shifts. But the staff is very irritable and short with words. Shift change I guess but that doesn't excuse the behavior at the window. Customer service at this time... Not so friendly.
Atmosphere: 1
Food: 3
Service: 1
Joanna Guzman
I can’t give stars for anything else because there was about 3 people in the first window chatting it up and there was a line of cars and they were not answering any cars open with no service and when I drove by they waved like it was a joke on 5/15/25 at 11pm if you have employees clocked in that night they were not working not answering cars and letting the line sit there. they make McDonald and Memphis in general look bad just horrible I will contact management then corporate until those people there was a total of 4 people that were there I hope they are fired seems like they don’t even want the job anyways
Al Plain
Brought here by a fellow reviewer. None of the reviews have responses. From what I can derive, if you’re thinking about visiting this location you owe it to yourself to look at the reviews first. To the Owners of this location I’m standing by looking forward to updating my review.
Atmosphere: 1
Food: 1
Service: 1
Bee Book
Today I was waiting on my order and I saw one of the cooks drop a bun on the ground. He picked it up and used it for a cheeseburger. I was so disgusted. I told the manager and another employee what I had seen. The burger went out anyway. I honestly can’t believe this happened.
I'm thinking that either I was extremely hungry or the big Mac was so good. The sweet tea was TOO sweet & the fries were cold. McDonald's usually have the best fries but not yesterday
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Marceline Herbert
Love coming here anytime i am in Memphis and they are so lovely unlike back in NYC😱😱😱 Here great hospitality
Atmosphere: 5
Food: 5
Service: 5
trenise white
Claim they’re 24 hours but whenever you go at night the FULL staff claims they’re close or the system down. Service is horrible per usual. Every employee acts like they hate their job no matter what time you go. Parking lot is always full of trash. Honestly, they just need to close down immediately!
Aaron Marquez
It smells bad
Atmosphere: 1
Food: 1
Service: 1
SheMichael Reed
This is the worst McDonalds in Memphis. The service is absolutely piss poor and that’s a compliment compared to what I want to say. The managers are beyond rude and disrespectful. I placed a mobile order this morning and my husband had the phone and was in line waiting. It was before 11 that he got there. They stop serving breakfast so we were fine. When he got to the speaker he told her the number at the speaker and she said ok well we’re doing shift change and swapping drawers. He gets to the window and they say hey well it’s after 11 so it’s cancelled. Well he was sitting there for over 5 minutes waiting on shift change so we ask to speak to a manager. The manager says well now it’s cancelled so you’ll have to get your money back in the app or order lunch. I said well it might’ve cancelled the mobile order but can you just ring it up and I pay for it. She told me no. I said well what’s your name and she slammed the window in our face and walked off. Horrible customer service!!!!! And don’t go here after 8:30pm because no one comes to the speaker. There is a manager with dreads that look like they’re green or some color is absolutely no help. We waited in line 30 minutes. People were driving off. So we got to the speaker and waited about 10 minutes and no one came. So I drove to the window and was like is something wrong with the speaker. She said no. I said well we’ve been waiting a while. She said well I don’t have a cook and I don’t know how to work the grill so we don’t have any food until I can get another cook to come in. How does the manager not know how to work the grill???!!!! How!!! I went to the one on Winchester. They just need to shut this McDonald’s down!!! When you ask for the number of the GM or store supervisor or the name they act like they don’t know. And it’s not posted anywhere. It’s just a horrible store. They need to clean house and get some employees that care and want to do their job. Yes it’s fast food but service is everything. I’m calling corporate because something needs to be done and looked into.
Came to get food in drive Thur got there at 10:15 pm and was told to was a minute I ended up waiting over 30 minutes they lost alot of customers got tired of waiting I'm leaving at 10:43pm
Atmosphere: 2
Food: 4
Service: 2
Fast hot n fresh.
Atmosphere: 4
Food: 4
Service: 5
This shit cold and hard. The fries was dip so they can be hot but they was also old! Broken windows y’all just lazy as hell! Don’t matter the time! Make the damn food fresh! What if this was my last $19 n I can’t enjoy my meal
Service not good
Atmosphere: 2
Food: 3
Service: 1
Legit the WORST MCDONALD'S in Memphis. Did not receive my order and when I tried to return the food the only employee I saw was NOT taking orders and was on her phone. Meanwhile the line is wrapped to the street....9pm on a Saturday night. The inside isn't suppose to close till 11 and yet the door was LOCKED
Atmosphere: 1
Food: 1
Service: 1
Do not come around the hours of 2:30 am. Not sure if they are changing shifts. But the staff is very irritable and short with words. Shift change I guess but that doesn't excuse the behavior at the window. Customer service at this time... Not so friendly.
Atmosphere: 1
Food: 3
Service: 1
I can’t give stars for anything else because there was about 3 people in the first window chatting it up and there was a line of cars and they were not answering any cars open with no service and when I drove by they waved like it was a joke on 5/15/25 at 11pm if you have employees clocked in that night they were not working not answering cars and letting the line sit there. they make McDonald and Memphis in general look bad just horrible I will contact management then corporate until those people there was a total of 4 people that were there I hope they are fired seems like they don’t even want the job anyways
Brought here by a fellow reviewer. None of the reviews have responses. From what I can derive, if you’re thinking about visiting this location you owe it to yourself to look at the reviews first. To the Owners of this location I’m standing by looking forward to updating my review.
Atmosphere: 1
Food: 1
Service: 1
Today I was waiting on my order and I saw one of the cooks drop a bun on the ground. He picked it up and used it for a cheeseburger. I was so disgusted. I told the manager and another employee what I had seen. The burger went out anyway. I honestly can’t believe this happened.
Atmosphere: 1
Food: 1
Service: 1
Love it
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
I'm thinking that either I was extremely hungry or the big Mac was so good. The sweet tea was TOO sweet & the fries were cold. McDonald's usually have the best fries but not yesterday
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Love coming here anytime i am in Memphis and they are so lovely unlike back in NYC😱😱😱 Here great hospitality
Atmosphere: 5
Food: 5
Service: 5
Claim they’re 24 hours but whenever you go at night the FULL staff claims they’re close or the system down. Service is horrible per usual. Every employee acts like they hate their job no matter what time you go. Parking lot is always full of trash. Honestly, they just need to close down immediately!
It smells bad
Atmosphere: 1
Food: 1
Service: 1
This is the worst McDonalds in Memphis. The service is absolutely piss poor and that’s a compliment compared to what I want to say. The managers are beyond rude and disrespectful. I placed a mobile order this morning and my husband had the phone and was in line waiting. It was before 11 that he got there. They stop serving breakfast so we were fine. When he got to the speaker he told her the number at the speaker and she said ok well we’re doing shift change and swapping drawers. He gets to the window and they say hey well it’s after 11 so it’s cancelled. Well he was sitting there for over 5 minutes waiting on shift change so we ask to speak to a manager. The manager says well now it’s cancelled so you’ll have to get your money back in the app or order lunch. I said well it might’ve cancelled the mobile order but can you just ring it up and I pay for it. She told me no. I said well what’s your name and she slammed the window in our face and walked off. Horrible customer service!!!!! And don’t go here after 8:30pm because no one comes to the speaker. There is a manager with dreads that look like they’re green or some color is absolutely no help. We waited in line 30 minutes. People were driving off. So we got to the speaker and waited about 10 minutes and no one came. So I drove to the window and was like is something wrong with the speaker. She said no. I said well we’ve been waiting a while. She said well I don’t have a cook and I don’t know how to work the grill so we don’t have any food until I can get another cook to come in. How does the manager not know how to work the grill???!!!! How!!! I went to the one on Winchester. They just need to shut this McDonald’s down!!! When you ask for the number of the GM or store supervisor or the name they act like they don’t know. And it’s not posted anywhere. It’s just a horrible store. They need to clean house and get some employees that care and want to do their job. Yes it’s fast food but service is everything. I’m calling corporate because something needs to be done and looked into.
Atmosphere: 1
Food: 1
Service: 1
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