On The Border Mexican Grill & Cantina

Was there today,waitress was good but they screwed up my daughters taco salad so I ask for the manager and he came out,I told him the problem and he stood there like an idiot,said something and walked away, he did take my daughters taco salad off the bill but what made me so angry was his rudeness, we won't go back there, Do better manager, it's your job

Benny, the bartender, is the backbone of this place. Food and atmosphere was great and the service was excellent! Thank you Benny!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tortilla Chips and Salsa, Tacos

I would like you to recognize Tonya Kelley, I believe she is an employee who was recently promoted to manager! She is an excellent employee and you can tell she takes pride in her job! Always pleasant and professional with friendly service with a smile. I believe she went above and beyond with making the restaurant more appealing as I noticed the new paint and cleanliness of the restaurant. She explained how she painted, cleaned wall decor and did other improvements to make the restaurant more appealing. In todays marketplace great employees are hard to find! Please realize you have a real gem in Tonya! Also, Tylane is always super friendly with a pleasant attitude. Make sure these two are recognized please!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Ultimate Fajita, Tortilla Chips and Salsa, Cheese Dip, Burrito, Border Smart Chicken Fajitas

I enjoy the service Tonya is whom I normally order with. However in times that she isn't available the other staff step in and take good care of my needs. I also appreciate the location it is on my way to and from shopping. Also it is very inviting with the ambiance and clean store. My favorite place for Mexican.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tortilla Chips and Salsa, Chips, Cheese Dip, Queso

We had a family dinner and we're so glad for Ms Jayla for serving us. She was so great. the food was also great.

Kid-friendliness: they gave my kids crayons and paper to draw on

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Queso, Ultimate Fajitas and Chimichanga

Their food is EXCELLENT!

Atmosphere: 5

Food: 5

Service: 5

Take out customer service is rude rude rude. That would explain why you hardly see any cars on their lot. Who wants to eat at or order food from a restaurant they don't feel valued at.

Atmosphere: 3

Food: 4

Service: 1

We went to OTB on Giacosa Pl for lunch on 01Nov24 and had a great time. The service was fast and the server, Benny, did a GREAT job. Benny was kind and professional as well as very funny and personable. Thank you very much!

Atmosphere: 5

Food: 5

Service: 5

If you go to the Wolfchase location ask for Benny!! He is the ABSOLUTE BEST!!! You will not be sorry. This man is literally the example of what customer service is all about. I’m a regular customer because of him!!

Atmosphere: 5

Food: 5

Service: 5

Had dinner with my boyfriend. Good food and service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Tacos, Queso, Ultimate Fajitas and Chimichanga

very bad

Food: 1

Update review:
A mishap was fixed, quite quickly at that. I love the food, though it's a hit or miss, for example one time we had a huge portion of fajitas, the next time we ordered it it was quite small, just that sort of stuff. Customer service is 10/10. I'd forgive the mishap, bc the server was new, we all make mistakes. I just love the food.

FIRST EXPERIENCE WAS AMAZING!!!
I was shocked to see the Brand had a restaurant! I was intrigued, I had to give it a try. I went to the bar and sat with an amazing gentleman named Benny who led me to order something from the wood fire grill which did not disappoint! I am already planning my next visit when family is in town for the holidays next week! Give it a try!

Atmosphere: 5

Food: 5

Service: 5

Tonight’s visit was the absolute worse! Food served to us cold twice. Manager fully aware but pretended like she was checking to see why food was served cold. Never came back out the kitchen. Server continued to tell us about the ongoing drama. Wait time for drinks ridiculous! Host continued to sit all customers on one side of restaurant knowing the server was working multiple tables. Server kept apologizing to us while trying to explain the drama or whatever was going on. Do yourself a favor and PLEASE don’t waste your time patronizing the Wolfchase location. I’m not suggesting any items. EVERYTHING was served cold!

Atmosphere: 1

Food: 1

Service: 1

Had been wanting to try On the Border for years and finally got the opportunity. Everything was excellent, from the food to the service by Ann. My only disappointment was that they were out of Tres Leches and she said they were not going to be serving it anymore. That aside, I look forward to dining at On The Border the next time I'm near one of their locations.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips