Papa Johns Pizza
1551 E Brooks Rd, Memphis
(901) 509-8594
Recent Reviews
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Courtesy of Papa John’s #customerappreciation Food always fresh. Fast delivery. My favorite location
I ordered online..the online order form should have a place for special instructions, like please add a seasoning packs with my delivery..I called the store and spoke to Amanda and asked her specifically to make sure I got the green seasoning pack with my order..she said ok, low and behold , NO SEASONING!!!!! SO PISSED!!!
I had a really disappointing experience at this Papa John’s location today around 2 PM. I placed an order through the Uber Eats app and went to pick it up, but the staff made it way more difficult than necessary.
First, they asked me to show my phone to confirm the order, which I did, including my name to prove it matched. Even after that, they still refused to give me my food. Then, they insisted I swipe right in the app to complete the order before handing it over—so I did. But after that, they wanted me to prove that I had swiped, which isn’t even possible to show. I even showed them the receipt, yet they still wouldn’t release my order.
The worst part? I was the only customer there, and the way the manager handled the situation was rude and unprofessional. I’ve been a Papa John’s customer for years and have used Uber Eats plenty of times, and I’ve never had an experience like this—not even close. Honestly, I can’t shake the feeling that racism played a part in how I was treated.
This kind of behavior is unacceptable and reflects poorly on the company’s reputation. I won’t be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Worst work pizza ever very rude customers service 😒 😑. Owner need better work service.
The lines are to long the lobby not open for people to pickup there order this is crazy I don't even know how they still open
Atmosphere: 1
Food: 5
Service: 5
Pizza made me sick
Food: 1
Service: 1
Loved the customer service.
Atmosphere: 5
Food: 5
Service: 5
I WOULD LIKE TO SEND A picture of the pizza. I took a picture of it. Flat as a piece of paper all the pizza curled up.
We had great service and good food the only thing was the prices we had two pizzas cheese bread and garlic bread and it was over 50$ I feel every one should get the same specials the app has a lot of older people don't like putting their bank information in their phone for all these food apps but they should get the same specials and discounts
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: The Meats Pizza
Amanda and Trey ! Very pleasant service! Pizza was very good! Very satisfied customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 14 Large Thin Crust the Works Pizza
Restaurantji Recommends
They gave me super fast service!
Atmosphere: 5
Food: 5
Service: 5
So I placed an order for delivery. I will say they beat the estimated delivery time. However that means little if you forget items in the order. They also use DoorDash to deliver, and my items were handed to me through a car window, never being placed in a thermal delivery bag. So by the time I got it open to eat, it’s all mostly cold. I called twice and was hung up on twice. Not worth my time or energy right now to try a third time. Just won’t order from here again.
Food: 1
Service: 1
IF I COULD RATE YOU LOWER, I WOULD. (WHITE LADY)MANAGER HAS AN EXTREMELY NASTY ATTITUDE .NEVER COME TO THIS LOCATION AGAIN. THE OWNER SHOULD THANK GOD FOR THIS PLACE BEING OPEN. IF YOU'RE WONDERING WHY YOUR SALES ARE DOWN JUST VISIT THIS LOCATION AND YOU WILL SWIFTLY SEE. OH AND THE DAMAGE DONE TO THE BUILDING LETS ME KNOW THAT YOU'RE RUDE TO EVERYONE, NOT JUST ME. 1MORE THING DESPITE BEING LITERALLY 2MINS AWAY FROM THE STORE MY FOOD ARRIVED COLD AND TERRIBLY MADE.
Atmosphere: 1
Food: 1
Service: 1
Some of the best takeout pizza around. Friendly staff and fast service. I will be back.
Atmosphere: 5
Food: 5
Service: 5
Always fast and right!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 14 Large the Works Pizza
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