Red Hook Cajun Seafood & Bar (Winchester)

Food was good. However, let’s talk about the parking lot. It was full of potholes. You can unknowingly have to purchase a set of tires after visit. 😥

Definite 5 star service ask for waitress Mercedes she was everything… Food was great!!!

Atmosphere: 5

Food: 5

Service: 5

Nicest thing about this restaurant is the to-go bags! Bartender from the AM shift from April 6th is horrible and incompetent. She did not comprehend anything. She needs to learn to listen and not just do what she wants to do.

Atmosphere: 3

Food: 1

Service: 1

Great experience and good food. Highly recommend if you can get your hands work on their boiled seafood combos.

Atmosphere: 4

Food: 4

Service: 4

I use to love this place before all the changes.. online orders are always incorrect. Today was my last time they got over on my orders!!

Atmosphere: 2

Food: 3

Service: 1

My experience with the food was great, customer service was top tier server was a guy named Dee. The atmosphere was nice. My biggest pet peeve was not having the proper utensils for crab legs a plastic fork doesn’t work at all when trying to get the meat out, its already a struggle. Yes I was given the crab crackers, but you also need the shellers. This business makes enough money to provide what you need for a crab business. Stop being cheap just like you got the crackers get the shellers.. And the landscaping needed attention.

Atmosphere: 5

Food: 5

Service: 5

The food I had was shrimps and fries everything was prepared nicely the seating was good.

Atmosphere: 4

Food: 3

Service: 5

10/10 customer service from Mercadees ❤️ great food and cozy atmosphere. Will be back ‼️

Atmosphere: 5

Food: 5

Service: 5

I didn’t expect much at first, but this place turned out to be really good. The Cajun seafood boil was full of flavor and the seafood tasted fresh. We also ordered the fried fish, which was nice and crispy with great seasoning. The drink menu is pretty solid too, and the cocktails were surprisingly good. Overall, it’s a great spot if you’re in the mood for seafood, fried favorites, and a relaxed night out. 😍

Atmosphere: 5

Food: 5

Service: 5

I came here mainly to try their Cajun seafood boil and it was honestly really good. The seasoning had a strong Cajun flavor but wasn’t overly salty, and the seafood tasted very fresh. The portion size was generous and perfect for sharing with friends. The sauce soaked into everything and made the whole meal very flavorful. If you like seafood boils, this place is definitely worth checking out.

Atmosphere: 5

Food: 5

Service: 5

Blueberry lemon drop seafood nachos house margarita

Atmosphere: 5

Food: 4

Service: 4

The crawfish were soft and old. They taste like Cod liver oil. They also Short me one of my lobster tail. Place was dirty

Atmosphere: 1

Service: 1

We had the 1lb snow crab boil bag. Received 2 tiny clusters of crab that was no where near 1lb I'm sure. Food tasted like it had been cooked yesterday and literally reheated upon order. The sausage was mushy and tasted cheap like a hot dog. We also ordered the chargrilled oysters, they were pretty good but had bread crumbs and parmesan cheese on them which we were not expecting. The drink was literally a large glass of juice.

The service was below the mark. Waitress went MIA after the food was brought out. And the booth seat was busted up on one side.... my date had to sit beside me instead of across from me. Will not go back there.

Atmosphere: 3

Food: 1

Service: 1

I'm very confused on the 4.1 reviews! I can't even judge based on service or food because it was a mess from the start!
To begin with the parking lot had shards of glass in the parking space. Not sure if it was from broken glass bottles or windows shattered. Walking in while being seated I could see the seat cushions in shreds, tables dirty, windows FILTHY tables being balanced by a pile of napkins. If this is representation of the restaurant just the walk through I couldn't imagine whats happening in the kitchen! I wouldn't want to take a chance consuming anything there! We sat briefly then left. So disappointing.

Atmosphere: 1

I recently visited Red Hook and unfortunately had a very disappointing experience. I was seated promptly by the host, but after sitting at my table for about 15 minutes, no server ever approached me. During that time, I noticed several guests who arrived after me being greeted, receiving drinks, and even being served food.

I went back to the front desk to let them know I had been waiting for quite a while. I was told a server would be assigned to me, but even after another 5 minutes, no one ever came to my table. At that point, I decided to leave.

I ended up going to The Juicy Crab down the street and received much better service immediately. I was really looking forward to trying Red Hook, but the lack of attention and basic customer service was disappointing. I hope management addresses this so future guests don’t have the same experience.

Atmosphere: 1

Food: 1

Service: 1