The cashier was nice. But with this being my first visit to this store.. I am disappointed in the portion size. Ordered a venti and literally only had a few sips of matcha as at least a third of my cup was straight foam. Wait time needs improvement as well.
Atmosphere: 4
Food: 2
Service: 3
M Van
Why is my cup half full?
Atmosphere: 1
Food: 1
Service: 1
Nicole Miller
Said they are busy but there was one group of people in there other than me 4 people ind drive thru 3 people working. I ordered via app so I wouldn't have to wait a long period of time. Still was made to wait 30 minutes with what was told was because they was absolutely busy... Where? Where was you busy? My god. I'll never use ur app again it was absolutely pointless and no faster than sitting in line ... ACTUALLY drive thru and walk in ordering is faster and was told because I ordered mobile weveyone else was ahead of me.. Wrong. Wrong. Wrong.
Atmosphere: 1
Food: 1
Service: 1
Rachael Scheer
I pre-ordered and pre-paid but somehow the girl messed up my drink. I understand i threw her a bit of a complicated drink to produce for me since I had our all pumped up with ingredients but follow the damn order and everything will be perfect! Parts of my drink i paid extra for we're missing but the service was extremely fast and good get and warm for breakfast. I love Starbucks I just wish they'd pay closer attention to my details on the drink order because only one girl so far at another area in town has gotten it correct. Overall I give them 4 stars because of that...I still love Starbucks though... so yeh...
Atmosphere: 3
Food: 5
Service: 2
Carol LaDeaux
They were very nice and helpful (since I've never been able to learn the jargon in decades of my existence). The food and coffee were excellent, and the atmosphere was chill with great music.
Atmosphere: 5
Food: 5
Service: 5
Nunbayat
Why is there not an option for employees in store to cancel a mobile order. And why did the drive thru girl lie and say the phone number available on the app would direct me to customer support to cancel my order. When I called, I was speaking with a store employee who also said they can’t cancel my order over the phone. Got the run around and ended up being late to my job that’s literally down the street from here. I am beyond frustrated. Now I have to go back and face these employees in person to either cancel my order or get my moneys worth. Either way I never want to come back to this location. A big part of customer care is knowing information and when there’s misinformation especially for a customer that’s telling you she’s about to be late to work, it helps to know the right info. I don’t care how nice you say it if what’s coming out of your mouth is wrong, in obviously frustrating moments.
Service: 1
Evanthia Martin
Service is always slower at this location and my coffee never tastes the same twice.
Atmosphere: 5
Food: 4
Service: 3
Wren S
The man working the window had long fingernails and so much grime caked under them that I didn’t want to accidentally touch his hands while being handed my order. I also didn’t have much appetite after seeing the hands that were handling my drinks. Very unhygienic. Disturbing to say the least.
Service: 1
Kittycaptain420 Carmichael
Slob looking employees that have no personal hygiene this guys hands and nails were so long and disgusting 🤮
Coffee is fine but get ready to wait. This is the slowest location in any city or state I have ever been to. Over 10 min for premade coffee when you’re the only one in line is crazy.. and it’s every time, 10-20 min
Matt Shaffer
Slowwwwwwwww
Atmosphere: 3
Food: 4
Service: 2
Kyler Kent
The baristas were nice but their power plugs were broken and loose, could barely charge my laptop and phone. Could tell these hadn’t been changed in 10-15 years at least.
H A
Consistently slow. Baristas have no sense of urgency. If I place my order and it says it will be 10-13 minutes but takes 20+ that is a PROBLEM. The workers act like they’re restarted. I’m done with this location. Seems like the only Starbucks that are good nowadays are in Target and Kroger
The cashier was nice. But with this being my first visit to this store.. I am disappointed in the portion size. Ordered a venti and literally only had a few sips of matcha as at least a third of my cup was straight foam. Wait time needs improvement as well.
Atmosphere: 4
Food: 2
Service: 3
Why is my cup half full?
Atmosphere: 1
Food: 1
Service: 1
Said they are busy but there was one group of people in there other than me 4 people ind drive thru 3 people working.
I ordered via app so I wouldn't have to wait a long period of time. Still was made to wait 30 minutes with what was told was because they was absolutely busy... Where? Where was you busy? My god. I'll never use ur app again it was absolutely pointless and no faster than sitting in line ... ACTUALLY drive thru and walk in ordering is faster and was told because I ordered mobile weveyone else was ahead of me.. Wrong. Wrong. Wrong.
Atmosphere: 1
Food: 1
Service: 1
I pre-ordered and pre-paid but somehow the girl messed up my drink. I understand i threw her a bit of a complicated drink to produce for me since I had our all pumped up with ingredients but follow the damn order and everything will be perfect! Parts of my drink i paid extra for we're missing but the service was extremely fast and good get and warm for breakfast. I love Starbucks I just wish they'd pay closer attention to my details on the drink order because only one girl so far at another area in town has gotten it correct. Overall I give them 4 stars because of that...I still love Starbucks though... so yeh...
Atmosphere: 3
Food: 5
Service: 2
They were very nice and helpful (since I've never been able to learn the jargon in decades of my existence). The food and coffee were excellent, and the atmosphere was chill with great music.
Atmosphere: 5
Food: 5
Service: 5
Why is there not an option for employees in store to cancel a mobile order. And why did the drive thru girl lie and say the phone number available on the app would direct me to customer support to cancel my order. When I called, I was speaking with a store employee who also said they can’t cancel my order over the phone. Got the run around and ended up being late to my job that’s literally down the street from here. I am beyond frustrated. Now I have to go back and face these employees in person to either cancel my order or get my moneys worth. Either way I never want to come back to this location. A big part of customer care is knowing information and when there’s misinformation especially for a customer that’s telling you she’s about to be late to work, it helps to know the right info. I don’t care how nice you say it if what’s coming out of your mouth is wrong, in obviously frustrating moments.
Service: 1
Service is always slower at this location and my coffee never tastes the same twice.
Atmosphere: 5
Food: 4
Service: 3
The man working the window had long fingernails and so much grime caked under them that I didn’t want to accidentally touch his hands while being handed my order. I also didn’t have much appetite after seeing the hands that were handling my drinks. Very unhygienic. Disturbing to say the least.
Service: 1
Slob looking employees that have no personal hygiene this guys hands and nails were so long and disgusting 🤮
Atmosphere: 1
Food: 1
Service: 1
Inconsistent service! 😡 #customerservice #problems #help
Atmosphere: 3
Food: 3
Service: 2
Restaurantji Recommends
Coffee is fine but get ready to wait. This is the slowest location in any city or state I have ever been to. Over 10 min for premade coffee when you’re the only one in line is crazy.. and it’s every time, 10-20 min
Slowwwwwwwww
Atmosphere: 3
Food: 4
Service: 2
The baristas were nice but their power plugs were broken and loose, could barely charge my laptop and phone. Could tell these hadn’t been changed in 10-15 years at least.
Consistently slow. Baristas have no sense of urgency. If I place my order and it says it will be 10-13 minutes but takes 20+ that is a PROBLEM. The workers act like they’re restarted. I’m done with this location. Seems like the only Starbucks that are good nowadays are in Target and Kroger
Atmosphere: 1
Food: 1
Service: 1
Baristas are awesome. Always get my order right
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