Been here at least 2 times. Didn't wait that long on my order. Staff was pretty cool, and drinks were nice Came in near close yesterday, and was still able to get my order. Staff was nice and definitely deserve raises!
Atmosphere: 5
Food: 5
Service: 5
Ke
The store itself is clean, and most of the staff were incredibly friendly and welcoming, which I really appreciated. However, the experience was overshadowed by the manager or shift lead on duty, Quay, who was noticeably rude and unpleasant. Her attitude made the atmosphere uncomfortable and left me questioning whether I want to continue spending my hard-earned money at this location. I hope management addresses this, as good customer service should come from all team members — especially leadership.
Atmosphere: 1
Food: 4
Service: 3
Martha Garage
Nasty place.
Atmosphere: 1
Food: 1
Service: 1
Ashley
Ive been 2 times and my drink has been perfect each time - and love that they still have chip ice vs the sonic ice like the other locations. Thast such a small thing. But I've had great experiences both times. Got a venti iced green tea the first and a tall iced coffee the 2nd.
Atmosphere: 5
Food: 5
Service: 5
Cornelius Burel
Very nice and polite, good service
Atmosphere: 5
Food: 5
Service: 5
Eboni Benson
Super slow placed order at 9:25 online still haven't received my order at 9:41 no one spoke or even acknowledged me standing at the counter for over 10 minutes definitely want be going back to this one
D Mc
I recently visited the Starbucks location at 351 on July 23 and unfortunately did not receive a receipt. As a result, I was uncertain about how to submit a formal complaint, which prompted me to write this review. During my visit, I interacted with a young lady at the window with red or orange hair, who displayed a notably unpleasant attitude. Despite my clear repetition of my order via the intercom, she only rang up one drink when I arrived at the window I politely pointed out the error, she responded with a negative demeanor. Following payment, she rolled her eyes, which I found particularly discourteous. Throughout the interaction, I maintained a courteous tone, thanking her and receiving a barely audible response. Regrettably, due to this employee's behavior, I do not intend to return to this location. It is worth noting that I did not exhibit any rudeness during our interaction, and I believe it is essential for service industry professionals to provide respectful service, regardless of personal issues or biases. As a costumer, I expect a certain level of courtesy, particularly in a city like Memphis, where friendly interactions can be surprisingly rare.
Service: 1
Lisa Williams-Smith
My 3 stars for this location are due to the drive-thru... I think the staff is still new, not just to *bucks but also to working the window. 95% of the time I will use the *bucks app to order ahead. At this location, 7/10 times my order is not correct; wrong size, not made as customized, not made as well as the other locations in Collierville, Quince area, BMH Wolfriver area. I did go in once and the atmosphere was pleasant and my order was amazingly good!
Atmosphere: 4
Food: 3
Service: 2
Anthony Hale
Rude. Drink incomplete and lied directly to me.
Service: 1
Ray McNeely
Today was the second time I ordered a blackberry sage refresher and didn’t get any blackberry. I waited for someone to come to the window and they immediately walked away.
These people on Mon may 19 5:37 pm had poor listening skills an lazy I asked for a vallina creme with extra cookie crumbles when I got the drink they gave it to me an it had cookie crumbles on the top and not in the drink I went back an the guy told me WE DONT BLEND DRINKS NEVER AGAIN
Atmosphere: 1
Food: 1
Service: 1
DEATRICE COTTON
Drinks were great. Young black girl in purple on 4/15/25 needs a lesson in customer service. Your customers should never feel your frustration with your job.
Food: 5
Service: 2
yolanda f
The white chocolate mocha with a caramel drizzle is great!
Atmosphere: 5
Food: 5
Service: 5
Erick T.K.C. Harris
Great service, Hot Beverage of my choice Hot Chocolate ☕️ it was Delicious 😋, Friendly Staff as well!!!
Been here at least 2 times. Didn't wait that long on my order. Staff was pretty cool, and drinks were nice Came in near close yesterday, and was still able to get my order. Staff was nice and definitely deserve raises!
Atmosphere: 5
Food: 5
Service: 5
The store itself is clean, and most of the staff were incredibly friendly and welcoming, which I really appreciated. However, the experience was overshadowed by the manager or shift lead on duty, Quay, who was noticeably rude and unpleasant. Her attitude made the atmosphere uncomfortable and left me questioning whether I want to continue spending my hard-earned money at this location. I hope management addresses this, as good customer service should come from all team members — especially leadership.
Atmosphere: 1
Food: 4
Service: 3
Nasty place.
Atmosphere: 1
Food: 1
Service: 1
Ive been 2 times and my drink has been perfect each time - and love that they still have chip ice vs the sonic ice like the other locations. Thast such a small thing. But I've had great experiences both times. Got a venti iced green tea the first and a tall iced coffee the 2nd.
Atmosphere: 5
Food: 5
Service: 5
Very nice and polite, good service
Atmosphere: 5
Food: 5
Service: 5
Super slow placed order at 9:25 online still haven't received my order at 9:41 no one spoke or even acknowledged me standing at the counter for over 10 minutes definitely want be going back to this one
I recently visited the Starbucks location at 351 on July 23 and unfortunately did not receive a receipt. As a result, I was uncertain about how to submit a formal complaint, which prompted me to write this review. During my visit, I interacted with a young lady at the window with red or orange hair, who displayed a notably unpleasant attitude. Despite my clear repetition of my order via the intercom, she only rang up one drink when I arrived at the window I politely pointed out the error, she responded with a negative demeanor. Following payment, she rolled her eyes, which I found particularly discourteous. Throughout the interaction, I maintained a courteous tone, thanking her and receiving a barely audible response. Regrettably, due to this employee's behavior, I do not intend to return to this location. It is worth noting that I did not exhibit any rudeness during our interaction, and I believe it is essential for service industry professionals to provide respectful service, regardless of personal issues or biases. As a costumer, I expect a certain level of courtesy, particularly in a city like Memphis, where friendly interactions can be surprisingly rare.
Service: 1
My 3 stars for this location are due to the drive-thru... I think the staff is still new, not just to *bucks but also to working the window. 95% of the time I will use the *bucks app to order ahead. At this location, 7/10 times my order is not correct; wrong size, not made as customized, not made as well as the other locations in Collierville, Quince area, BMH Wolfriver area. I did go in once and the atmosphere was pleasant and my order was amazingly good!
Atmosphere: 4
Food: 3
Service: 2
Rude. Drink incomplete and lied directly to me.
Service: 1
Today was the second time I ordered a blackberry sage refresher and didn’t get any blackberry. I waited for someone to come to the window and they immediately walked away.
Restaurantji Recommends
These people on Mon may 19 5:37 pm had poor listening skills an lazy I asked for a vallina creme with extra cookie crumbles when I got the drink they gave it to me an it had cookie crumbles on the top and not in the drink I went back an the guy told me WE DONT BLEND DRINKS NEVER AGAIN
Atmosphere: 1
Food: 1
Service: 1
Drinks were great. Young black girl in purple on 4/15/25 needs a lesson in customer service. Your customers should never feel your frustration with your job.
Food: 5
Service: 2
The white chocolate mocha with a caramel drizzle is great!
Atmosphere: 5
Food: 5
Service: 5
Great service, Hot Beverage of my choice Hot Chocolate ☕️ it was Delicious 😋, Friendly Staff as well!!!
Atmosphere: 5
Food: 5
Service: 5
The girls that work here are so damn rude.
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