Over priced coffee and over priced food. However staff are so polite and helpful. My favorite Starbucks to visit first choice to the one located in Kroger’s Nextdoor to it (second choice).
Atmosphere: 5
Food: 2
Service: 5
Douglas Curtis
Unless you feel like killing roughly 10% of your day waiting in line here, I would suggest somewhere else. It does not matter when either, they simply cannot work at a speed to manage crowd they are bringing in
Atmosphere: 1
Food: 1
Service: 1
Vanessa Watson
Last time I came, they only filled my VENTI latte halfway. Today, they didn't give me my change when I paid at the window. I do believe this was my last visit.
Racine
This is by far the worst Starbucks I've ever visited. The customer service has at this location is horrible, management is no help. They take your order at the drive thru and give you such a hard time, always getting an attitude. Please get a manager that's willing to train the staff on customer service etiquette.
Atmosphere: 5
Joanie Wright Moments of inspiration
Could be better. My hot tea that I normally get was not as sweet. I customized my tea to my liking but it was not honored.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Vanilla Bean Creme
Candice
If you’d like to wait extremely long for a disappointingly made latte…. Or be surprised that the place isn’t even open and there’s no sign to say as much… then by all means
Service: 1
Divinely Loved
Against service each time I order myself.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Bean Creme
Steven Day
The staff was very nice.
Atmosphere: 5
Food: 5
Service: 5
Dallas Cowboys
February 18 @ 10:50am Asked for light light ice and was not satisfied with my drink. When I pointed it out to the one who fixed my drink. More than half my drink is ice. They said "It's light ice & turn their back to me & walked away. I took their rudeness as "I have a job I do not want". Completely unsatisfied.
Not sure how you managed to forget the put vanilla sweet cream in a vanilla sweet cream. Cold brew but y'all succeeded
Atmosphere: 1
Food: 1
Service: 1
auco
Very nice staff, and always make good drinks.
Atmosphere: 5
Food: 5
Service: 5
Misa C
This location has been getting worse. Please hire more people. Stop making employees and customers miserable.
And it's one thing to be understaffed, but to be dismissive to customers who have been standing and waiting patiently for 45 mins while you get caught up is inexcusable. I got there and my drink was ready but I had to wait on my food. They finally helped the lady who had been waiting before me for a while, but then waited another 15 minutes to ask what I was waiting on. I heard her say to the other employee, "she's been here for like 30 minutes, I don't want to talk to her" ..what is that about? Then she asked me if I was waiting on food, i said yes. She didn't ask what I ordered or my name, she just walked off.
She got caught up on drinks and started to wipe down counters. The girl at the window was swamped and handling food orders at the same time. I waited another 15 minutes before asking if she could check to make sure someone didn't grab my order by mistake. She couldn't find my ticket but then told me they were out of what I ordered. If you were out, why didn't you ask me if I wanted a replacement? And did you just throw out my ticket before even checking with me ? I'd been there for 50 minutes and by the 30 minute mark there were no more pickup orders on the counter and things had slowed down. Why would no one think to check with me? Eventually someone else clocked in and was about to give me a refund but forgot about me when another customer kept him for 10 minutes. (That can't be helped i guess..even though i was there for way longer) There really has to be a better way to communicate with customers. I'm glad I didn't have anywhere else to be, but there was no reason for this to happen.
Service: 2
Marilyn Quiroz
I absolutely!!! Love this location! 10!out of 10 reccmed!!
Atmosphere: 5
Food: 3
Service: 4
Gabriel Vaughn
Did not enjoy my experience at all. Nasty attitudes abound. Will definitely avoid this one. The one on Union is way better.
Very neat with good service
Atmosphere: 5
Food: 5
Service: 5
Over priced coffee and over priced food. However staff are so polite and helpful. My favorite Starbucks to visit first choice to the one located in Kroger’s Nextdoor to it (second choice).
Atmosphere: 5
Food: 2
Service: 5
Unless you feel like killing roughly 10% of your day waiting in line here, I would suggest somewhere else. It does not matter when either, they simply cannot work at a speed to manage crowd they are bringing in
Atmosphere: 1
Food: 1
Service: 1
Last time I came, they only filled my VENTI latte halfway. Today, they didn't give me my change when I paid at the window. I do believe this was my last visit.
This is by far the worst Starbucks I've ever visited. The customer service has at this location is horrible, management is no help. They take your order at the drive thru and give you such a hard time, always getting an attitude. Please get a manager that's willing to train the staff on customer service etiquette.
Atmosphere: 5
Could be better. My hot tea that I normally get was not as sweet. I customized my tea to my liking but it was not honored.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Vanilla Bean Creme
If you’d like to wait extremely long for a disappointingly made latte…. Or be surprised that the place isn’t even open and there’s no sign to say as much… then by all means
Service: 1
Against service each time I order myself.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Bean Creme
The staff was very nice.
Atmosphere: 5
Food: 5
Service: 5
February 18 @ 10:50am
Asked for light light ice and was not satisfied with my drink. When I pointed it out to the one who fixed my drink. More than half my drink is ice.
They said "It's light ice & turn their back to me & walked away. I took their rudeness as "I have a job I do not want".
Completely unsatisfied.
Atmosphere: 5
Food: 2
Service: 1
Restaurantji Recommends
Not sure how you managed to forget the put vanilla sweet cream in a vanilla sweet cream. Cold brew but y'all succeeded
Atmosphere: 1
Food: 1
Service: 1
Very nice staff, and always make good drinks.
Atmosphere: 5
Food: 5
Service: 5
This location has been getting worse. Please hire more people. Stop making employees and customers miserable.
And it's one thing to be understaffed, but to be dismissive to customers who have been standing and waiting patiently for 45 mins while you get caught up is inexcusable.
I got there and my drink was ready but I had to wait on my food. They finally helped the lady who had been waiting before me for a while, but then waited another 15 minutes to ask what I was waiting on. I heard her say to the other employee, "she's been here for like 30 minutes, I don't want to talk to her"
..what is that about? Then she asked me if I was waiting on food, i said yes. She didn't ask what I ordered or my name, she just walked off.
She got caught up on drinks and started to wipe down counters. The girl at the window was swamped and handling food orders at the same time.
I waited another 15 minutes before asking if she could check to make sure someone didn't grab my order by mistake. She couldn't find my ticket but then told me they were out of what I ordered.
If you were out, why didn't you ask me if I wanted a replacement? And did you just throw out my ticket before even checking with me ? I'd been there for 50 minutes and by the 30 minute mark there were no more pickup orders on the counter and things had slowed down. Why would no one think to check with me?
Eventually someone else clocked in and was about to give me a refund but forgot about me when another customer kept him for 10 minutes. (That can't be helped i guess..even though i was there for way longer)
There really has to be a better way to communicate with customers. I'm glad I didn't have anywhere else to be, but there was no reason for this to happen.
Service: 2
I absolutely!!! Love this location! 10!out of 10 reccmed!!
Atmosphere: 5
Food: 3
Service: 4
Did not enjoy my experience at all. Nasty attitudes abound. Will definitely avoid this one. The one on Union is way better.
Atmosphere: 1
Food: 4
Service: 1
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