If you’d like to wait extremely long for a disappointingly made latte…. Or be surprised that the place isn’t even open and there’s no sign to say as much… then by all means
Service: 1
Divinely Loved
Against service each time I order myself.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Bean Creme
Steven Day
The staff was very nice.
Atmosphere: 5
Food: 5
Service: 5
Dallas Cowboys
February 18 @ 10:50am Asked for light light ice and was not satisfied with my drink. When I pointed it out to the one who fixed my drink. More than half my drink is ice. They said "It's light ice & turn their back to me & walked away. I took their rudeness as "I have a job I do not want". Completely unsatisfied.
Atmosphere: 5
Food: 2
Service: 1
Justice Dowda
Not sure how you managed to forget the put vanilla sweet cream in a vanilla sweet cream. Cold brew but y'all succeeded
Atmosphere: 1
Food: 1
Service: 1
auco
Very nice staff, and always make good drinks.
Atmosphere: 5
Food: 5
Service: 5
Misa C
This location has been getting worse. Please hire more people. Stop making employees and customers miserable.
And it's one thing to be understaffed, but to be dismissive to customers who have been standing and waiting patiently for 45 mins while you get caught up is inexcusable. I got there and my drink was ready but I had to wait on my food. They finally helped the lady who had been waiting before me for a while, but then waited another 15 minutes to ask what I was waiting on. I heard her say to the other employee, "she's been here for like 30 minutes, I don't want to talk to her" ..what is that about? Then she asked me if I was waiting on food, i said yes. She didn't ask what I ordered or my name, she just walked off.
She got caught up on drinks and started to wipe down counters. The girl at the window was swamped and handling food orders at the same time. I waited another 15 minutes before asking if she could check to make sure someone didn't grab my order by mistake. She couldn't find my ticket but then told me they were out of what I ordered. If you were out, why didn't you ask me if I wanted a replacement? And did you just throw out my ticket before even checking with me ? I'd been there for 50 minutes and by the 30 minute mark there were no more pickup orders on the counter and things had slowed down. Why would no one think to check with me? Eventually someone else clocked in and was about to give me a refund but forgot about me when another customer kept him for 10 minutes. (That can't be helped i guess..even though i was there for way longer) There really has to be a better way to communicate with customers. I'm glad I didn't have anywhere else to be, but there was no reason for this to happen.
Service: 2
Marilyn Quiroz
I absolutely!!! Love this location! 10!out of 10 reccmed!!
Atmosphere: 5
Food: 3
Service: 4
Gabriel Vaughn
Did not enjoy my experience at all. Nasty attitudes abound. Will definitely avoid this one. The one on Union is way better.
Atmosphere: 1
Food: 4
Service: 1
Julia Willhite
We were a group of three and walked in and were immediately and individually accosted by a man, sitting in the front, asking for money. He did the same for EVERY customer walking in for the over one hour time we were there. The rest of the time he was slumped over sleeping!!
I reported it to the shift manager who briefly talked to him but then he was allowed to continue. have enclosed a pic of him. I have been a barista and this is totally unacceptable as well as the fact that he purchased NOTHING from that location!
In addition, when reporting that they had no sugar at the condiment station, I was curtly informed that they had NO sugar or raw sugar at all without an apology or even an offer to add syrup to my drink. Again, as a former barista I can tell you it was totally unprofessional
To top it off, there were GNATS that pestered us as we had our drinks. This location used to be better but not any more. The three of us concluded we’d be better off elsewhere in the future
The employees here are usually pretty busy but they are still always friendly.
Jennifer C
Literally every time I come here they are always out of most of everything even coffees. They will let you sit in line for 20 minutes just to tell you they are out of something
Atmosphere: 1
Food: 1
Service: 1
Wisdom Strength
Everything was great I tried a holiday drink hot and it was delicious.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Cheese Danish
Stacy Rhodes
Ordered ham and cheese croissant and it was cold and hard when I got it, when I got to the office to warm it up it never softened up any.
Atmosphere: 3
Food: 1
Service: 5
DJ L
Service is too slow. I spent 25 min to get a coffee.
If you’d like to wait extremely long for a disappointingly made latte…. Or be surprised that the place isn’t even open and there’s no sign to say as much… then by all means
Service: 1
Against service each time I order myself.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Bean Creme
The staff was very nice.
Atmosphere: 5
Food: 5
Service: 5
February 18 @ 10:50am
Asked for light light ice and was not satisfied with my drink. When I pointed it out to the one who fixed my drink. More than half my drink is ice.
They said "It's light ice & turn their back to me & walked away. I took their rudeness as "I have a job I do not want".
Completely unsatisfied.
Atmosphere: 5
Food: 2
Service: 1
Not sure how you managed to forget the put vanilla sweet cream in a vanilla sweet cream. Cold brew but y'all succeeded
Atmosphere: 1
Food: 1
Service: 1
Very nice staff, and always make good drinks.
Atmosphere: 5
Food: 5
Service: 5
This location has been getting worse. Please hire more people. Stop making employees and customers miserable.
And it's one thing to be understaffed, but to be dismissive to customers who have been standing and waiting patiently for 45 mins while you get caught up is inexcusable.
I got there and my drink was ready but I had to wait on my food. They finally helped the lady who had been waiting before me for a while, but then waited another 15 minutes to ask what I was waiting on. I heard her say to the other employee, "she's been here for like 30 minutes, I don't want to talk to her"
..what is that about? Then she asked me if I was waiting on food, i said yes. She didn't ask what I ordered or my name, she just walked off.
She got caught up on drinks and started to wipe down counters. The girl at the window was swamped and handling food orders at the same time.
I waited another 15 minutes before asking if she could check to make sure someone didn't grab my order by mistake. She couldn't find my ticket but then told me they were out of what I ordered.
If you were out, why didn't you ask me if I wanted a replacement? And did you just throw out my ticket before even checking with me ? I'd been there for 50 minutes and by the 30 minute mark there were no more pickup orders on the counter and things had slowed down. Why would no one think to check with me?
Eventually someone else clocked in and was about to give me a refund but forgot about me when another customer kept him for 10 minutes. (That can't be helped i guess..even though i was there for way longer)
There really has to be a better way to communicate with customers. I'm glad I didn't have anywhere else to be, but there was no reason for this to happen.
Service: 2
I absolutely!!! Love this location! 10!out of 10 reccmed!!
Atmosphere: 5
Food: 3
Service: 4
Did not enjoy my experience at all. Nasty attitudes abound. Will definitely avoid this one. The one on Union is way better.
Atmosphere: 1
Food: 4
Service: 1
We were a group of three and walked in and were immediately and individually accosted by a man, sitting in the front, asking for money. He did the same for EVERY customer walking in for the over one hour time we were there. The rest of the time he was slumped over sleeping!!
I reported it to the shift manager who briefly talked to him but then he was allowed to continue. have enclosed a pic of him. I have been a barista and this is totally unacceptable as well as the fact that he purchased NOTHING from that location!
In addition, when reporting that they had no sugar at the condiment station, I was curtly informed that they had NO sugar or raw sugar at all without an apology or even an offer to add syrup to my drink. Again, as a former barista I can tell you it was totally unprofessional
To top it off, there were GNATS that pestered us as we had our drinks. This location used to be better but not any more. The three of us concluded we’d be better off elsewhere in the future
Atmosphere: 2
Food: 5
Service: 3
Restaurantji Recommends
The employees here are usually pretty busy but they are still always friendly.
Literally every time I come here they are always out of most of everything even coffees. They will let you sit in line for 20 minutes just to tell you they are out of something
Atmosphere: 1
Food: 1
Service: 1
Everything was great I tried a holiday drink hot and it was delicious.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Cheese Danish
Ordered ham and cheese croissant and it was cold and hard when I got it, when I got to the office to warm it up it never softened up any.
Atmosphere: 3
Food: 1
Service: 5
Service is too slow. I spent 25 min to get a coffee.
Atmosphere: 4
Food: 4
Service: 1
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