Ordered the Philly wrap the meat wasn’t season and wasn’t fixed the way I ask I rather go to Lenny’s
Destiney’s Reaction
Went to the location today order what I usually order Philly cheesesteak and fries combo. I always check my food before I leave anywhere checked my bag at the register fries was old I ask them politely can they exchange these fries they are old and the look like they gave me the scraps of the old fries. They was completely dismissive and rude. They stood there didn’t want to give me fresh fries when I seen them dropping fresh fries. And they told me the fries was fresh when you can clearly see the fries was old and they told me they wasn’t going to exchange them. I want go back here ever again. Worst experience ever and they are rude horrible customer service.
Victoria Williams
Fantastic place to order from! I love their menu and their fries are so so good! 😋
Alleigh Brown
Love their loaded fries! Food is always good and staff is fast but polite!
Mrs. Bradley
Man the lady at the register needs to work on her customer service! Baby all people of color are not the same! She must be the owner because she wanted me to pay for a refill just so I could get some ice in my cup that came with my combo! 2 napkins that got greasy at the bottom of my bag and a large fry in a large cup but the bottom of the cup had zero fries in it lol. I paid $17 for a large combo that was really a small but not no more! So who is really getting over? 🤔
Wendell Coleman
The steak sangre not near what they use to be we couldn't even taste the meat.I use to really enjoy there steak sandwiches it was really sad how small of an amount of meat I think k that will be the last time
Atmosphere: 4
Food: 1
Service: 3
Recommended dishes: Naked Fries, Ultimate Escape, Grand Escape
C Denley
Man this place is gross. Super hard, dry bread and they are so stingy with the meat and cheese and seasoning, lol. Even if you get the double meat subs there is still way more hard chewy bread than meat and cheese. The regular meat portion is just laughable. Fries are always cold and then if you get the loaded fries they dump cold sauce on them. While I was waiting for my food I heard someone complain and they told her no refunds or replacements. When I saw the pitiful little slivers of completely dried out meat being put on that huge bun I knew I made the wrong choice. The gyro place next door has way better cheesesteaks, just didnt want to wait in their long line.
Atmosphere: 1
Food: 1
Service: 1
Kriss Hi
It has more ice than soda haha ?
Food: 1
Service: 3
Shavon Tucker
I went to order the Grand Escape but instead of the potato, I wanted it on fries. Simple request so I thought. The cashier denied the order so I asked for a manager but why because he did not make it any better even when trying to add and take away things he made it seem that my request was complicated then made the statement that i was making my request difficult.What is difficult about have the same ingredients that you have on the potato on fries. Fries comes from potatoes DUH.I will not go back because if I pay my money make my order the way I want it.
Steak Escape is really a place you can escape to to enjoy some good steaks..Like the title of the restaurant's name says..
Atmosphere: 5
Food: 5
Service: 5
Jess B Wilpin
First I wasn't asked if I wanted my receipt. Once I got it they charged me twice for one meal. I ordered a large meal but got meat for a small I would next ship here again. I wished I would have taken a picture ?
Wheelchair accessibility: They have elevators.
Atmosphere: 5
Food: 1
Service: 1
Jess McCalpin
First I wasn't asked if I wanted my receipt. Once I got it they charged me twice for one meal. I ordered a large meal but got meat for a small I would next ship here again. I wished I would have taken a picture ?
Wheelchair accessibility: They have elevators.
Atmosphere: 5
Food: 1
Service: 1
Jessica M-Brantley
First I wasn't asked if I wanted my receipt. Once I got it they charged me twice for one meal. I ordered a large meal but got meat for a small I would next ship here again. I wished I would have taken a picture 😞
Geoffrey nixon
Food was great but the service was terrible in my first two times coming in a row. Cashier was rude and hard to understand. First time I went they forgot my fries, second time they gave me the wrong drink. Would probably eat at a different location again but not this one.
One of a kind flavors..
Ordered the Philly wrap the meat wasn’t season and wasn’t fixed the way I ask I rather go to Lenny’s
Went to the location today order what I usually order Philly cheesesteak and fries combo. I always check my food before I leave anywhere checked my bag at the register fries was old I ask them politely can they exchange these fries they are old and the look like they gave me the scraps of the old fries. They was completely dismissive and rude. They stood there didn’t want to give me fresh fries when I seen them dropping fresh fries. And they told me the fries was fresh when you can clearly see the fries was old and they told me they wasn’t going to exchange them. I want go back here ever again. Worst experience ever and they are rude horrible customer service.
Fantastic place to order from! I love their menu and their fries are so so good! 😋
Love their loaded fries! Food is always good and staff is fast but polite!
Man the lady at the register needs to work on her customer service! Baby all people of color are not the same! She must be the owner because she wanted me to pay for a refill just so I could get some ice in my cup that came with my combo! 2 napkins that got greasy at the bottom of my bag and a large fry in a large cup but the bottom of the cup had zero fries in it lol. I paid $17 for a large combo that was really a small but not no more! So who is really getting over? 🤔
The steak sangre not near what they use to be we couldn't even taste the meat.I use to really enjoy there steak sandwiches it was really sad how small of an amount of meat I think k that will be the last time
Atmosphere: 4
Food: 1
Service: 3
Recommended dishes: Naked Fries, Ultimate Escape, Grand Escape
Man this place is gross. Super hard, dry bread and they are so stingy with the meat and cheese and seasoning, lol. Even if you get the double meat subs there is still way more hard chewy bread than meat and cheese. The regular meat portion is just laughable. Fries are always cold and then if you get the loaded fries they dump cold sauce on them. While I was waiting for my food I heard someone complain and they told her no refunds or replacements. When I saw the pitiful little slivers of completely dried out meat being put on that huge bun I knew I made the wrong choice. The gyro place next door has way better cheesesteaks, just didnt want to wait in their long line.
Atmosphere: 1
Food: 1
Service: 1
It has more ice than soda haha ?
Food: 1
Service: 3
I went to order the Grand Escape but instead of the potato, I wanted it on fries. Simple request so I thought. The cashier denied the order so I asked for a manager but why because he did not make it any better even when trying to add and take away things he made it seem that my request was complicated then made the statement that i was making my request difficult.What is difficult about have the same ingredients that you have on the potato on fries. Fries comes from potatoes DUH.I will not go back because if I pay my money make my order the way I want it.
Service: 1
Restaurantji Recommends
Steak Escape is really a place you can escape to to enjoy some good steaks..Like the title of the restaurant's name says..
Atmosphere: 5
Food: 5
Service: 5
First I wasn't asked if I wanted my receipt. Once I got it they charged me twice for one meal. I ordered a large meal but got meat for a small I would next ship here again. I wished I would have taken a picture ?
Wheelchair accessibility: They have elevators.
Atmosphere: 5
Food: 1
Service: 1
First I wasn't asked if I wanted my receipt. Once I got it they charged me twice for one meal. I ordered a large meal but got meat for a small I would next ship here again. I wished I would have taken a picture ?
Wheelchair accessibility: They have elevators.
Atmosphere: 5
Food: 1
Service: 1
First I wasn't asked if I wanted my receipt. Once I got it they charged me twice for one meal. I ordered a large meal but got meat for a small I would next ship here again. I wished I would have taken a picture 😞
Food was great but the service was terrible in my first two times coming in a row. Cashier was rude and hard to understand. First time I went they forgot my fries, second time they gave me the wrong drink. Would probably eat at a different location again but not this one.
Atmosphere: 1
Food: 4
Service: 1
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