So I was here at 10:15AM on Sunday. so they weren't open very long. The lettuce was EXTREMELY BROWN and very low. Meaning she must've been using lettuce from yesterday. I asked her if she could get me fresh lettuce and she said that's all the lettuce they have in the store. Was also quite rude about it. Will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Elisha Stephney
Very rude !
Atmosphere: 1
Food: 1
Service: 1
Caren Spencer
I’ve been a long-time Subway customer, but my recent experience at this location was truly unacceptable on every level.
I placed an online order for four sandwiches — simple, clear instructions. I paid in advance, expecting a quick and accurate pickup. After picking up and taking the sandwiches home, not a single one was prepared correctly. Missing ingredients, skimpy topping and overall sloppy preparation. It was obvious that no care was taken to follow the order details, which defeats the purpose of ordering ahead.
The customer service made things even worse. The staff were rude and completely uninterested in helping. No apology for the messed-up order and I was met with aggression when I requested for them to remake the sandwiches or give me a refund. I was then told by the staff member that she had to call the owner to see what could be done. After they had a conversation I was told they would not do either. It felt like I was a bother just for requesting what I paid for.
When I asked to speak with the owner to resolve the issue, things went from bad to worse. Instead of listening or offering to fix the problem, she over talked me, raised her voice and told me she’s “tired of people like me coming into her store trying to get free food.” That statement was not only insulting and unprofessional, but completely ridiculous considering I had already paid for the food online. I wasn’t asking for anything free — just for what I ordered and paid for.
Beyond the appalling customer service, the store itself was unsanitary. Ingredients were left uncovered on the prep table. Worse yet, there were gnats flying around the restaurant, including near the sandwich station — an obvious health and cleanliness issue.
This location reflects none of the standards that Subway is supposed to represent. I walked away with a bad meal, a worse experience, and the feeling that customers here are not respected or valued.
Until serious changes are made — including better staff training, improved hygiene, and more respectful leadership — I strongly recommend avoiding this store.
Overall, this experience was far below the standard I expect from Subway. Between the incorrect order, poor service, uncovered food, and visible cleanliness issues, I won’t be returning to this location. I corporate steps in and addresses these serious problems before more customers are let down like this. If I could give 0 stars I would.
Atmosphere: 1
Food: 1
Service: 1
Delorean Epps
Ordered online and she told me that I was at the wrong store because the order said 7040 for its address but the address was to her store is 7044 . As I was going back to the car, I double checked, came back in and one of the workers was sitting down looking at me didn’t wanna let me in the door kept shaking her head looking at me with a staled face as im knocking on the door so I had to wait one minute finally I was let in by another employee. Makes me want to stay inside and make my own sandwich. They play in your face and want to get you mad. I know i'm not the only one that ordered a mobile order and the address was a different address. She said that never happened i highly doubt it. Also didn't have what i ordered once she found my order finally after 2 minutes. Sandwich was not that good also.
Service: 1
Erick T.K.C. Harris
Service is ok. Food is good enough to eat, and the atmosphere is not a place to sit in and dine in my opinion.
Atmosphere: 2
Food: 4
Service: 3
markeesha stanback
My wheat bread was dry, stale & hard. They need to bake some fresh bread. My cookies were dry as well.
Atmosphere: 5
Food: 1
Service: 5
Kielwanna LaQesha
The workers are extremely rude, lazy and unprofessional!!
Service: 1
Deidra M.
I walked into this location today (first time at this one) two young ladies were standing and had the most unwelcoming looks on their faces. I proceeded to say “Hello” and was totally ignored. A few min went by with me and my fiancé just standing there. One of them said “Yeah!” Very rudely. Instead of being rude back I simply told them to have a great day and went right down the street to Lenny’s.
Whoever manages this location needs to see about these two young lady attitudes. Bad service. I will not be going back.
Atmosphere: 1
Food: 1
Service: 1
Gadashia Vaughn
Ordered their cookies through Uber eats and it was disgusting very inedible. The cookies tasted very stale and old as if they have been sitting there for weeks.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Ratliff
Subway located on Winchester (6740 Winchester Rd) to be exact has very rude employees. The atmosphere gives major bad energy. Does not greet anyone when entering the establishment. 3rd time I’ve been and every time it was very unpleasant and unwelcoming
Worst customer service ever. I asked her to add extra tomatoes and she refused.
Atmosphere: 1
Food: 1
Service: 1
XL wireless Electronic repair
I ordered online and stopped in the store.And they didn't make my order yet.So I asked for extra tomatoes and she refused to add tomatoes
Atmosphere: 1
Food: 1
Service: 1
Malik Rudd
You don’t feel welcome at all when you go to the store. Like you don’t matter, and even your food will likely not give me probably unless you watch closely. I have had maybe one good experience out of five. Not to mention the hours on the store and online are not accurate. I have gone there multiple times at 8 PM to be waved off without even saying anything. They are closed and not accepting customers. They will not open the door to explain why they just give you a weird hand, sign, and gestured pushing you away despite the hours showing something completely different. 9:30pm as the closing time.
If they are going to be like this at the very least, they need to update the hours online and on their door because this is for lack of better words some bullshit. Pisses me off every time because there is no reason constantly closing almost 2 hours before the actual listing closing time and have an updated it for at least a few months now and probably Longer Than that.
Atmosphere: 1
Food: 2
Service: 1
Jacqueline Davis
Stopped in there yesterday on my way to work and ordered the Teriyaki on wheat and the Indian lady was Rude n tried to give me what she wanted No that’s not what I ordered she tried to dispute me after she noticed I was right she took the meat off the wheat bread n put the chicken on there. Now I didn’t notice bout the bread till I made it to work it was soooooo hard I couldn’t eat it I had to throw it away. So today I called up there n asked for A manager the lady said I am the manager ok what’s your name mam Why what’s up ? No that’s very bad customer service. I told her what happened yesterday she knew who I was talking bout she said call me back in 10 minutes let me call the owner. If I could give this place all zeros I would. Very Bad Customer Service
Atmosphere: 1
Food: 1
Service: 1
Christopher Young
This place need to be shut down im calling the health department soil meats and vegetables ? that they have in this establishment they so call fresh food very rude attitude women always on her phones don’t restock the product
So I was here at 10:15AM on Sunday. so they weren't open very long. The lettuce was EXTREMELY BROWN and very low. Meaning she must've been using lettuce from yesterday. I asked her if she could get me fresh lettuce and she said that's all the lettuce they have in the store. Was also quite rude about it. Will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Very rude !
Atmosphere: 1
Food: 1
Service: 1
I’ve been a long-time Subway customer, but my recent experience at this location was truly unacceptable on every level.
I placed an online order for four sandwiches — simple, clear instructions. I paid in advance, expecting a quick and accurate pickup. After picking up and taking the sandwiches home, not a single one was prepared correctly. Missing ingredients, skimpy topping and overall sloppy preparation. It was obvious that no care was taken to follow the order details, which defeats the purpose of ordering ahead.
The customer service made things even worse. The staff were rude and completely uninterested in helping. No apology for the messed-up order and I was met with aggression when I requested for them to remake the sandwiches or give me a refund. I was then told by the staff member that she had to call the owner to see what could be done. After they had a conversation I was told they would not do either. It felt like I was a bother just for requesting what I paid for.
When I asked to speak with the owner to resolve the issue, things went from bad to worse. Instead of listening or offering to fix the problem, she over talked me, raised her voice and told me she’s “tired of people like me coming into her store trying to get free food.” That statement was not only insulting and unprofessional, but completely ridiculous considering I had already paid for the food online. I wasn’t asking for anything free — just for what I ordered and paid for.
Beyond the appalling customer service, the store itself was unsanitary. Ingredients were left uncovered on the prep table. Worse yet, there were gnats flying around the restaurant, including near the sandwich station — an obvious health and cleanliness issue.
This location reflects none of the standards that Subway is supposed to represent. I walked away with a bad meal, a worse experience, and the feeling that customers here are not respected or valued.
Until serious changes are made — including better staff training, improved hygiene, and more respectful leadership — I strongly recommend avoiding this store.
Overall, this experience was far below the standard I expect from Subway. Between the incorrect order, poor service, uncovered food, and visible cleanliness issues, I won’t be returning to this location. I corporate steps in and addresses these serious problems before more customers are let down like this. If I could give 0 stars I would.
Atmosphere: 1
Food: 1
Service: 1
Ordered online and she told me that I was at the wrong store because the order said 7040 for its address but the address was to her store is 7044 . As I was going back to the car, I double checked, came back in and one of the workers was sitting down looking at me didn’t wanna let me in the door kept shaking her head looking at me with a staled face as im knocking on the door so I had to wait one minute finally I was let in by another employee. Makes me want to stay inside and make my own sandwich. They play in your face and want to get you mad. I know i'm not the only one that ordered a mobile order and the address was a different address. She said that never happened i highly doubt it. Also didn't have what i ordered once she found my order finally after 2 minutes. Sandwich was not that good also.
Service: 1
Service is ok. Food is good enough to eat, and the atmosphere is not a place to sit in and dine in my opinion.
Atmosphere: 2
Food: 4
Service: 3
My wheat bread was dry, stale & hard. They need to bake some fresh bread. My cookies were dry as well.
Atmosphere: 5
Food: 1
Service: 5
The workers are extremely rude, lazy and unprofessional!!
Service: 1
I walked into this location today (first time at this one) two young ladies were standing and had the most unwelcoming looks on their faces. I proceeded to say “Hello” and was totally ignored. A few min went by with me and my fiancé just standing there. One of them said “Yeah!” Very rudely. Instead of being rude back I simply told them to have a great day and went right down the street to Lenny’s.
Whoever manages this location needs to see about these two young lady attitudes. Bad service. I will not be going back.
Atmosphere: 1
Food: 1
Service: 1
Ordered their cookies through Uber eats and it was disgusting very inedible. The cookies tasted very stale and old as if they have been sitting there for weeks.
Atmosphere: 1
Food: 1
Service: 1
Subway located on Winchester (6740 Winchester Rd) to be exact has very rude employees. The atmosphere gives major bad energy. Does not greet anyone when entering the establishment. 3rd time I’ve been and every time it was very unpleasant and unwelcoming
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst customer service ever. I asked her to add extra tomatoes and she refused.
Atmosphere: 1
Food: 1
Service: 1
I ordered online and stopped in the store.And they didn't make my order yet.So I asked for extra tomatoes and she refused to add tomatoes
Atmosphere: 1
Food: 1
Service: 1
You don’t feel welcome at all when you go to the store. Like you don’t matter, and even your food will likely not give me probably unless you watch closely. I have had maybe one good experience out of five. Not to mention the hours on the store and online are not accurate. I have gone there multiple times at 8 PM to be waved off without even saying anything. They are closed and not accepting customers. They will not open the door to explain why they just give you a weird hand, sign, and gestured pushing you away despite the hours showing something completely different. 9:30pm as the closing time.
If they are going to be like this at the very least, they need to update the hours online and on their door because this is for lack of better words some bullshit. Pisses me off every time because there is no reason constantly closing almost 2 hours before the actual listing closing time and have an updated it for at least a few months now and probably Longer Than that.
Atmosphere: 1
Food: 2
Service: 1
Stopped in there yesterday on my way to work and ordered the Teriyaki on wheat and the Indian lady was Rude n tried to give me what she wanted No that’s not what I ordered she tried to dispute me after she noticed I was right she took the meat off the wheat bread n put the chicken on there. Now I didn’t notice bout the bread till I made it to work it was soooooo hard I couldn’t eat it I had to throw it away. So today I called up there n asked for A manager the lady said I am the manager ok what’s your name mam Why what’s up ? No that’s very bad customer service. I told her what happened yesterday she knew who I was talking bout she said call me back in 10 minutes let me call the owner. If I could give this place all zeros I would. Very Bad Customer Service
Atmosphere: 1
Food: 1
Service: 1
This place need to be shut down im calling the health department soil meats and vegetables ? that they have in this establishment they so call fresh food very rude attitude women always on her phones don’t restock the product
Loading...