Waited at the bar for 20 minutes to be serviced. Two bartenders working, one male and female with long light pink nails. Neither of them helped us. Everyone around us who sat after us, got serviced before us. Got tired of seeing this multiple times and left. Neither greeted us or said they would be right with us. Both seemed to have an attitude and rude. Would not recommend this place. Went down to Wahlburgers and were greeted immediately.
Atmosphere: 1
Food: 1
Service: 1
Angela Palmisano
Excellent! The hostess was very helpful when making reservations and getting our desired table for the night. Anna was friendly and provided great service. Our food and cocktails were amazing. The Red Fish with crab is life changing!! Also loved that a photographer was available to do a nice photo on the look out deck in front of the bridge.
Overall, fantastic experience. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Alex Sheldrake
I LOVED this place. The price does seem like a lot, but you get your moneys worth. The bourbon wings were our appetizer. They are so delicious. Make sure you ask for a couple extra plates to come with it, though. My wife ordered the bourbon salmon, and I got the bourbon glazed pork chop. The food was phenomenal, and the view was gorgeous. The pork was very juicy and the bourbon glaze was so good. The flavors were so perfect. My wife said the salmon was a stretch for her to order, but she was far from disappointed. I also tried a bite and it was very flavorful and juicy. The sweet tea is homemade every day according to our waitress, and it tasted amazing.
Finally, I was to thank our waitress, Dominique. She was so sweet and definitely made the experience worth it. She kept our drinks full and made us smile. If you are reading this, Dominique, thank you for serving us!
Atmosphere: 5
Food: 5
Service: 5
John
Food was amazing. The red fish and crab was delicious. Our server Anna did a great job and was polite, attentive, and fast. We had a great time at the lookout.
Atmosphere: 5
Food: 5
Service: 5
Meli V
The food was okay, at best. The service was terrible- slow is an understatement. The views were cool, but we paid separately for that anyway.
Atmosphere: 2
Food: 3
Service: 1
Ang Mon
Bypass the restaurant The Lookout!!! Waited over 30 minutes to get someone to come to the table or to even acknowledge we were there! the waiter finally took our order and still waited almost 15 more minutes to get drinks. After being in this restaurant for over an hour and watching staff hangout/walking in circles not interested in wanting to do their job, we wanted to walk out. Food was Meh. Definitely pay $8.00 to do the lookout over the city amazing view but bypass the restaurant! This place could make real money if they if they would re-evaluate/dismiss current staff.
Atmosphere: 3
Food: 1
Service: 1
T Mamola
Service was not on its game the night I came. It was hard to get a menu let alone served and the restaurant was barely half full on a Saturday. You must have a reservation to sit anywhere but the bar. A salad takes about 30 minutes to be brought out. Water also tastes of a chemical I couldn’t put my finger on, not dish soap but a chemical for sure. I would recommend sitting next to some nice Texans that make wonderful conversation while waiting about 45 minutes for their meal.
Atmosphere: 4
Food: 2
Service: 1
Лариса Юрьевна
amazing views and unique experience of dining at the top of the Bass Pro Shop pyramid
Atmosphere: 5
Food: 5
Service: 5
Casaundra Dumas
The food was flavorless and not good at all! The prices are too high for the quality of food and service they offer. The waitress disappeared for about 10 minutes after we got our food and condiments were needed. Since gratuity was automatically added, there was no good customer service. My sister’s fish was terrible and she only took 2 bites. The lettuce had pink cheese and the wings were a little under cooked. The menu is not what appears online. It has been watered down. I won’t be back!
Atmosphere: 3
Food: 2
Service: 2
How it is Liz
My visit to The Lookout at Big Cypress Lodge was such a thrilling experience! The adventure started with a nerve-wracking ride up the tallest freestanding elevator in the country, soaring 300 feet to the top. As someone who’s a bit scared of heights, I was hesitant at first, but the ride was surprisingly smooth and worth the trip once I stepped out onto the observation deck. It's also free to ride for hotel guests but all others get charged a fee.
The design of the restaurant is really creative. I loved the floating metal fish artwork overhead, which gave the whole space a whimsical, underwater feel. The circular bar with its beautiful fish tank centerpiece was a major wow factor too The furniture and decor have a modern yet rustic vibe that really fits the overall lodge atmosphere. The designers really knew what they were doing!
The food was good. We started with the shrimp appetizer however, which was so spicy it set our mouths on fire! Thankfully, the cocktails were top-notch and helped cool things down. I especially loved their espresso martini, it was rich and smooth made just right.
After dinner, we walked around the observation area. The panoramic views were breathtaking. It was really peaceful, and perfect for taking in Memphis from above. I also appreciated how safe it felt, with reinforced glass and secure railings that made it easy to enjoy the view without worry.
Overall, it was a fantastic dining experience that blended adventure, good food, and stunning scenery. If you’re visiting Memphis, The Lookout at Big Cypress Lodge is absolutely worth a visit especially if you want something unique and unforgettable.
My husband and I were excited to try this restaurant due to the many recommendations. I would say the atmosphere was pretty cool. That's about it. Our waitress seemed very annoyed that she had to wait on us the entire time. By the time we received our food (pesto chicken sandwich and smoked club sandwich with fries) our food was cold. It was definitely sitting under the heat lamp for quite some time. The avocado in our sandwich was rock hard! The chicken sandwich was very dry and was very difficult to get the waitress's attention to refill our drinks as she would ignore us when walking past. Somebody needs to tell her that she would make more money in tips if she had a better personality. We are very good tippers, even when the bill is not that high. Unfortunately she received our bare minimum. I would not recommend this place for dining!
Atmosphere: 5
Food: 1
Service: 1
Tyler Folger
Great views and experience! But expect to pay money to ride the elevator up. Even if you have dinner reservations. Make sure you're a little early because there may be a line.
Atmosphere: 5
Food: 5
Service: 5
Mario Ray
We went to this place for my birthday and things were going well on until it was time for the bill. And the manager Nicole forced us to pay an adult fee for a children's meal basically she said that since she didn't see us place the order that there's no way she would have known. She listens to nothing you say and treats you as a common criminal. As if you would steal 4.00 on a 250.00 bill. I wont be back anytime soon. Until she is no longer employed.
Atmosphere: 5
Food: 4
Service: 1
Keith Ransom
Well we took a chance on eating at , The Lookout Restaurant in the Bass Pro Pyramid, since we were here to experience the view, and were quite disappointed with the dining during lunch time First as we entered the Lookout we were immediately told dining was only offered as a reservation, but as we were leaving I doubled checked and they said they could seat us, so that was odd Then several long periods of waiting, for a server, then for a drink order, then for a food order, the. It was 45 mins for our food to come out and an additional 10 mins for one of our orders The food was definitely not worth the money, it wasn’t awful, but the portions were small, the food was mostly bland and dry, and warm not hot to the touch, so some was sitting while others were being prepared and for the kids over priced food, the subpar Mac n cheese which came with supposedly fresh fruit but ended up a bowl of canned mandarin oranges thrown in a bowl, which you can’t even convince the kid to eat it cause they know it’s not fresh The staff was barely attentive and drinks lacked refills and ice Maybe the dinner staff is better, maybe not Do yourself a favor check out the balcony and go back down stairs to WalBurgers and avoid the 20+% gratuity upcharge.
Atmosphere: 5
Food: 2
Service: 2
Daily Kickz
Not a lot to say about the restaurant if you came based on the hype. We had to pay to get to the restaurant only to get a subpar experience. It’s very old and final destination vibes at this point. I appreciate the one time experience but I will not be participating again.
Waited at the bar for 20 minutes to be serviced. Two bartenders working, one male and female with long light pink nails. Neither of them helped us. Everyone around us who sat after us, got serviced before us. Got tired of seeing this multiple times and left. Neither greeted us or said they would be right with us. Both seemed to have an attitude and rude. Would not recommend this place. Went down to Wahlburgers and were greeted immediately.
Atmosphere: 1
Food: 1
Service: 1
Excellent!
The hostess was very helpful when making reservations and getting our desired table for the night.
Anna was friendly and provided great service.
Our food and cocktails were amazing. The Red Fish with crab is life changing!!
Also loved that a photographer was available to do a nice photo on the look out deck in front of the bridge.
Overall, fantastic experience. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
I LOVED this place. The price does seem like a lot, but you get your moneys worth. The bourbon wings were our appetizer. They are so delicious. Make sure you ask for a couple extra plates to come with it, though. My wife ordered the bourbon salmon, and I got the bourbon glazed pork chop. The food was phenomenal, and the view was gorgeous. The pork was very juicy and the bourbon glaze was so good. The flavors were so perfect. My wife said the salmon was a stretch for her to order, but she was far from disappointed. I also tried a bite and it was very flavorful and juicy. The sweet tea is homemade every day according to our waitress, and it tasted amazing.
Finally, I was to thank our waitress, Dominique. She was so sweet and definitely made the experience worth it. She kept our drinks full and made us smile. If you are reading this, Dominique, thank you for serving us!
Atmosphere: 5
Food: 5
Service: 5
Food was amazing. The red fish and crab was delicious. Our server Anna did a great job and was polite, attentive, and fast. We had a great time at the lookout.
Atmosphere: 5
Food: 5
Service: 5
The food was okay, at best. The service was terrible- slow is an understatement. The views were cool, but we paid separately for that anyway.
Atmosphere: 2
Food: 3
Service: 1
Bypass the restaurant The Lookout!!! Waited over 30 minutes to get someone to come to the table or to even acknowledge we were there! the waiter finally took our order and still waited almost 15 more minutes to get drinks. After being in this restaurant for over an hour and watching staff hangout/walking in circles not interested in wanting to do their job, we wanted to walk out. Food was Meh. Definitely pay $8.00 to do the lookout over the city amazing view but bypass the restaurant! This place could make real money if they if they would re-evaluate/dismiss current staff.
Atmosphere: 3
Food: 1
Service: 1
Service was not on its game the night I came. It was hard to get a menu let alone served and the restaurant was barely half full on a Saturday. You must have a reservation to sit anywhere but the bar. A salad takes about 30 minutes to be brought out. Water also tastes of a chemical I couldn’t put my finger on, not dish soap but a chemical for sure.
I would recommend sitting next to some nice Texans that make wonderful conversation while waiting about 45 minutes for their meal.
Atmosphere: 4
Food: 2
Service: 1
amazing views and
unique experience of dining at the top of the Bass Pro Shop pyramid
Atmosphere: 5
Food: 5
Service: 5
The food was flavorless and not good at all! The prices are too high for the quality of food and service they offer. The waitress disappeared for about 10 minutes after we got our food and condiments were needed. Since gratuity was automatically added, there was no good customer service. My sister’s fish was terrible and she only took 2 bites. The lettuce had pink cheese and the wings were a little under cooked. The menu is not what appears online. It has been watered down. I won’t be back!
Atmosphere: 3
Food: 2
Service: 2
My visit to The Lookout at Big Cypress Lodge was such a thrilling experience! The adventure started with a nerve-wracking ride up the tallest freestanding elevator in the country, soaring 300 feet to the top. As someone who’s a bit scared of heights, I was hesitant at first, but the ride was surprisingly smooth and worth the trip once I stepped out onto the observation deck. It's also free to ride for hotel guests but all others get charged a fee.
The design of the restaurant is really creative. I loved the floating metal fish artwork overhead, which gave the whole space a whimsical, underwater feel. The circular bar with its beautiful fish tank centerpiece was a major wow factor too The furniture and decor have a modern yet rustic vibe that really fits the overall lodge atmosphere. The designers really knew what they were doing!
The food was good. We started with the shrimp appetizer however, which was so spicy it set our mouths on fire! Thankfully, the cocktails were top-notch and helped cool things down. I especially loved their espresso martini, it was rich and smooth made just right.
After dinner, we walked around the observation area. The panoramic views were breathtaking. It was really peaceful, and perfect for taking in Memphis from above. I also appreciated how safe it felt, with reinforced glass and secure railings that made it easy to enjoy the view without worry.
Overall, it was a fantastic dining experience that blended adventure, good food, and stunning scenery. If you’re visiting Memphis, The Lookout at Big Cypress Lodge is absolutely worth a visit especially if you want something unique and unforgettable.
Atmosphere: 5
Food: 4
Service: 4
Restaurantji Recommends
My husband and I were excited to try this restaurant due to the many recommendations. I would say the atmosphere was pretty cool. That's about it. Our waitress seemed very annoyed that she had to wait on us the entire time. By the time we received our food (pesto chicken sandwich and smoked club sandwich with fries) our food was cold. It was definitely sitting under the heat lamp for quite some time. The avocado in our sandwich was rock hard! The chicken sandwich was very dry and was very difficult to get the waitress's attention to refill our drinks as she would ignore us when walking past. Somebody needs to tell her that she would make more money in tips if she had a better personality. We are very good tippers, even when the bill is not that high. Unfortunately she received our bare minimum. I would not recommend this place for dining!
Atmosphere: 5
Food: 1
Service: 1
Great views and experience! But expect to pay money to ride the elevator up. Even if you have dinner reservations. Make sure you're a little early because there may be a line.
Atmosphere: 5
Food: 5
Service: 5
We went to this place for my birthday and things were going well on until it was time for the bill. And the manager Nicole forced us to pay an adult fee for a children's meal basically she said that since she didn't see us place the order that there's no way she would have known. She listens to nothing you say and treats you as a common criminal. As if you would steal 4.00 on a 250.00 bill. I wont be back anytime soon. Until she is no longer employed.
Atmosphere: 5
Food: 4
Service: 1
Well we took a chance on eating at
, The Lookout Restaurant in the Bass Pro Pyramid, since we were here to experience the view, and were quite disappointed with the dining during lunch time
First as we entered the Lookout we were immediately told dining was only offered as a reservation, but as we were leaving I doubled checked and they said they could seat us, so that was odd
Then several long periods of waiting, for a server, then for a drink order, then for a food order, the. It was 45 mins for our food to come out and an additional 10 mins for one of our orders
The food was definitely not worth the money, it wasn’t awful, but the portions were small, the food was mostly bland and dry, and warm not hot to the touch, so some was sitting while others were being prepared and for the kids over priced food, the subpar Mac n cheese which came with supposedly fresh fruit but ended up a bowl of canned mandarin oranges thrown in a bowl, which you can’t even convince the kid to eat it cause they know it’s not fresh
The staff was barely attentive and drinks lacked refills and ice
Maybe the dinner staff is better, maybe not
Do yourself a favor check out the balcony and go back down stairs to WalBurgers and avoid the 20+% gratuity upcharge.
Atmosphere: 5
Food: 2
Service: 2
Not a lot to say about the restaurant if you came based on the hype. We had to pay to get to the restaurant only to get a subpar experience. It’s very old and final destination vibes at this point. I appreciate the one time experience but I will not be participating again.
Atmosphere: 2
Food: 2
Service: 3
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