Went in lobby to place order at 3:30pm. Employee said you can't place an order, we closed. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
R L
I placed a to-go order in the Wendy's Mobile app to use the $1 Dave Single Coupon. I went inside and told them I placed the order, then waited in the dining area. 15 minutes later I went up and asked them what was going on, they told me they had not received my order yet. I pulled up the app and showed them the receipt that showed the order, the date, and the time the order was placed. They told me they still could not do anything. I tried to contact customer support to see what the problem was. While I was waiting for the live chat I showed them the credit card charge to prove that the order had been placed. The manager said "I don't care, I won't do anything until it shows on the screen". I used to work in fastfood. If a costumer's mobile order got messed up we would remake it because it was not worth squabbling about. I had proof of purchase, this manager did not care. After 30 minutes I asked again if he could not just make my $7.68 order because I wanted to go home. He responded with "are you going to order something or just stand there". I left afterwards. I'm still waiting on chat.NEVER COME HERE. THE MANAGER IS UNHELPFUL, RUDE, AND CONDESCENDING.
Atmosphere: 1
Food: 1
Service: 1
VaKeisha Wright
I try to give them a chance, however, my sandwich is never made right. After the VERY LONG wait, I had high hopes for them.
Atmosphere: 4
Food: 3
Service: 3
Inez Walton-Dietrich
Wendy's food is usually great. I went through the driveway thru late at night and not only was the food horrible but the young lady at the window was very rude. Needed to say, I will never go to that location late EVER again!
Atmosphere: 1
Food: 1
Service: 1
kris brooks
One of the better Wendy's I been to.
Atmosphere: 5
Food: 5
Service: 5
Eric Lofton
Baconator has no flavor. Hardee's has a Monster Double that crushes the Baconator
Carter Garrett
There was no sign on the door saying the lobby is closed so I walked in the rain to have to walk back to my car. I had to wait 20mins before getting to the speaker to order. Instead of letting me order they said "wait one second" and proceeded to make me wait 10mins with my window down in the rain. Once I got to the window to get my food the employee was rude.Wendy's needs to just shut this location down, the lobby is usually closed, they're always short staffed, and the staff is always obnoxious.
Atmosphere: 1
Food: 3
Service: 1
Erica Jackson
Rude manager embarrassing the new employees. Then, he getting attitudes with the customers and yelling at them. Very unprofessional.
Atmosphere: 2
Food: 3
Service: 1
Nick Bennett
This place is trash like I understand all fast food in Memphis is hit or miss but how are you going to give me burnt chicken nuggets and miss a whole meal y’all need your eyes checked or something cause that’s just
The manager at the location cuss me out. Call me all kinds of names disrespectful rude .and front of the employees
IC Photography
Drive thru was supposed to be open but the staff wouldn’t answer. They were all sitting in the lobby area doing nothing. At 0930 in the morning. Very disappointing.
Service: 1
866budj
I don't understand why the hours on the door and a sign in the window says dining room open at 6:30 but the door was locked and nobody offered to unlock it. If this dining room doesn't open until 9:00 or whatever time, the manager should take down the signs and change the hours on the door. The McDonalds down the street was happy to serve me though.
Stef Walt
At 7:30am the Wendy's on Winchester is usually not open because a truck has come in and there's no one to cook or the only thing that they have ready is sausage and biscuits. They are supposed to start serving breakfast at 6:00am. Terrible service.
Good food
Food: 5
Service: 5
Went in lobby to place order at 3:30pm. Employee said you can't place an order, we closed. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
I placed a to-go order in the Wendy's Mobile app to use the $1 Dave Single Coupon. I went inside and told them I placed the order, then waited in the dining area. 15 minutes later I went up and asked them what was going on, they told me they had not received my order yet. I pulled up the app and showed them the receipt that showed the order, the date, and the time the order was placed. They told me they still could not do anything. I tried to contact customer support to see what the problem was. While I was waiting for the live chat I showed them the credit card charge to prove that the order had been placed. The manager said "I don't care, I won't do anything until it shows on the screen". I used to work in fastfood. If a costumer's mobile order got messed up we would remake it because it was not worth squabbling about. I had proof of purchase, this manager did not care. After 30 minutes I asked again if he could not just make my $7.68 order because I wanted to go home. He responded with "are you going to order something or just stand there". I left afterwards. I'm still waiting on chat.NEVER COME HERE. THE MANAGER IS UNHELPFUL, RUDE, AND CONDESCENDING.
Atmosphere: 1
Food: 1
Service: 1
I try to give them a chance, however, my sandwich is never made right. After the VERY LONG wait, I had high hopes for them.
Atmosphere: 4
Food: 3
Service: 3
Wendy's food is usually great. I went through the driveway thru late at night and not only was the food horrible but the young lady at the window was very rude. Needed to say, I will never go to that location late EVER again!
Atmosphere: 1
Food: 1
Service: 1
One of the better Wendy's I been to.
Atmosphere: 5
Food: 5
Service: 5
Baconator has no flavor. Hardee's has a Monster Double that crushes the Baconator
There was no sign on the door saying the lobby is closed so I walked in the rain to have to walk back to my car. I had to wait 20mins before getting to the speaker to order. Instead of letting me order they said "wait one second" and proceeded to make me wait 10mins with my window down in the rain. Once I got to the window to get my food the employee was rude.Wendy's needs to just shut this location down, the lobby is usually closed, they're always short staffed, and the staff is always obnoxious.
Atmosphere: 1
Food: 3
Service: 1
Rude manager embarrassing the new employees. Then, he getting attitudes with the customers and yelling at them. Very unprofessional.
Atmosphere: 2
Food: 3
Service: 1
This place is trash like I understand all fast food in Memphis is hit or miss but how are you going to give me burnt chicken nuggets and miss a whole meal y’all need your eyes checked or something cause that’s just
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Didn't get what I
Atmosphere: 4
Food: 4
Service: 1
The manager at the location cuss me out. Call me all kinds of names disrespectful rude .and front of the employees
Drive thru was supposed to be open but the staff wouldn’t answer. They were all sitting in the lobby area doing nothing. At 0930 in the morning. Very disappointing.
Service: 1
I don't understand why the hours on the door and a sign in the window says dining room open at 6:30 but the door was locked and nobody offered to unlock it. If this dining room doesn't open until 9:00 or whatever time, the manager should take down the signs and change the hours on the door. The McDonalds down the street was happy to serve me though.
At 7:30am the Wendy's on Winchester is usually not open because a truck has come in and there's no one to cook or the only thing that they have ready is sausage and biscuits. They are supposed to start serving breakfast at 6:00am. Terrible service.