They gave me a spicy chicken patty that was fried yesterday and fried again today.. hard as a rock
Jamie Jackson
Leave work to purchase lunch for my staff. THIS IS A FRANCHISE AND EVERYTHING SHOULD BE THE SAME, per franchise contract. I don't know if owner/reginal manager is NOT popping in but it seems to be systemic @ 4390 Elvis Presley Memphis, TN & 880 Stateline Rd Southhaven, MS (10 minutes from each other) NOOOO lunch until 11am when is says online 10:30am. In addition, once you WAIT, they are pre-cooking food, it is COLD and old and not fresh at all. In this economy when you make a choice to go eat, then have to wait, then Not fresh is CRAZY!!!
Atmosphere: 1
Food: 1
Service: 1
Tabitha Sellmer
Went through th drive thru and entire order was wrong. Wasted 30$ for inedible food!
Atmosphere: 1
Food: 2
Service: 2
Brittney Leatrice
Horrible! Absolutely horrible customer service… wanted to give it no stars
Danni W
I ordered a large fry and 5 cookies! I asked Edna ( W the round glasses and small/tiny ponytail) at the window for a sauce so she told me $.33! She already had an attitude because we were using the app! I could literally hear her through the cracked window! So I gave her $.50 and asked for a receipt, i worked for Wendys previously so I know they Dont charge for sauces unlike other restaurants! She went talking her crap to the employees and then went to print this receipt for a sour cream for $.55 and slammed the window closed & never even gave me my change! Then I look at my LARGE FRY its half full! I couldn't take this pic fast enough to write this review! I also will be filing a formal complaint, there is no wayyyyy that she should be dealing with customers directly, certain people need to stick to behind the scenes like washing dishes! Absolutely unacceptable!
Atmosphere: 1
Service: 1
Jameka Isby
They young lady Jameka on the drive thru has great customer service and she moves very fast .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Baconator, Taco Salad, Hamburger
Yogi
I went to this particular location this morning at to get something to eat in drive through. While sitting there I noticed an employee standing in the window but no one said anything to me on the intercom. So I proceeded to drive to the window to inquire about my order being taken and a lady with black and blonde braids with her hair pulled back in a ponytail told me that they weren't open. Yet the sign on the window said that opening hours start at 6:30 and I pulled up at 6:41. I asked what time did they open and she told me 7:00. If that's the case the sign needs to be changed and she could use a little customer service training to inform people through the intercom about opening hours, because this was the same employee I saw before I approached the window. She also seemed comfortable with telling me a different time of store opening hours, which further let me know that this was not the first time they opened late.
Service: 1
Essie Hicks
Nasty, I watched the girl drop the food all over the counter 😡 and trust to try to give it back to me.They are super nasty .Look at the workers finger,they don't even look like they wash they hands.They are some real nasty people that work there and they make the place nasty to eat at.Still waiting on them to contact me about my refund.
Atmosphere: 1
Food: 1
Service: 1
Erika Palton
Fresh hot nuggets!!!
Atmosphere: 5
Food: 5
Service: 5
T Whitten
Food is always great and service is good considering staffing shortages. Love their frosty’s.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Jr Bacon Cheeseburger
Nothing special. Service coupd have been a little better. No smiles from anyone.
Atmosphere: 4
Food: 4
Service: 4
Kay Bates
Food was cold bread was hard as a brick!!! Manager with big twisted glasses and brown contacts was sooo rude to me
Atmosphere: 1
Food: 1
Service: 1
Bee Nard
Went through the drive thru and I must say the greeting was unwelcoming. I wouldn't say rude, but just unwelcoming. We ordered the Krabby Patty meal, Grilled chicken wrap, and Jr bacon cheese burger and everything was mid. The fries were the best tasting items. The grilled chicken wrap was barely wrapped and it seemed like they took a spoon and just dumped the wrap content inside. The bread on the burgers were harder than I'm use to which is crazy if everything is made fresh. This had to be an off day.
They gave me a spicy chicken patty that was fried yesterday and fried again today.. hard as a rock
Leave work to purchase lunch for my staff. THIS IS A FRANCHISE AND EVERYTHING SHOULD BE THE SAME, per franchise contract. I don't know if owner/reginal manager is NOT popping in but it seems to be systemic @ 4390 Elvis Presley Memphis, TN & 880 Stateline Rd Southhaven, MS (10 minutes from each other) NOOOO lunch until 11am when is says online 10:30am. In addition, once you WAIT, they are pre-cooking food, it is COLD and old and not fresh at all. In this economy when you make a choice to go eat, then have to wait, then Not fresh is CRAZY!!!
Atmosphere: 1
Food: 1
Service: 1
Went through th drive thru and entire order was wrong. Wasted 30$ for inedible food!
Atmosphere: 1
Food: 2
Service: 2
Horrible! Absolutely horrible customer service… wanted to give it no stars
I ordered a large fry and 5 cookies! I asked Edna ( W the round glasses and small/tiny ponytail) at the window for a sauce so she told me $.33! She already had an attitude because we were using the app! I could literally hear her through the cracked window! So I gave her $.50 and asked for a receipt, i worked for Wendys previously so I know they Dont charge for sauces unlike other restaurants! She went talking her crap to the employees and then went to print this receipt for a sour cream for $.55 and slammed the window closed & never even gave me my change! Then I look at my LARGE FRY its half full! I couldn't take this pic fast enough to write this review! I also will be filing a formal complaint, there is no wayyyyy that she should be dealing with customers directly, certain people need to stick to behind the scenes like washing dishes! Absolutely unacceptable!
Atmosphere: 1
Service: 1
They young lady Jameka on the drive thru has great customer service and she moves very fast .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Baconator, Taco Salad, Hamburger
I went to this particular location this morning at to get something to eat in drive through. While sitting there I noticed an employee standing in the window but no one said anything to me on the intercom. So I proceeded to drive to the window to inquire about my order being taken and a lady with black and blonde braids with her hair pulled back in a ponytail told me that they weren't open. Yet the sign on the window said that opening hours start at 6:30 and I pulled up at 6:41. I asked what time did they open and she told me 7:00. If that's the case the sign needs to be changed and she could use a little customer service training to inform people through the intercom about opening hours, because this was the same employee I saw before I approached the window. She also seemed comfortable with telling me a different time of store opening hours, which further let me know that this was not the first time they opened late.
Service: 1
Nasty, I watched the girl drop the food all over the counter 😡 and trust to try to give it back to me.They are super nasty .Look at the workers finger,they don't even look like they wash they hands.They are some real nasty people that work there and they make the place nasty to eat at.Still waiting on them to contact me about my refund.
Atmosphere: 1
Food: 1
Service: 1
Fresh hot nuggets!!!
Atmosphere: 5
Food: 5
Service: 5
Food is always great and service is good considering staffing shortages. Love their frosty’s.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Jr Bacon Cheeseburger
Restaurantji Recommends
Nothing special. Service coupd have been a little better. No smiles from anyone.
Atmosphere: 4
Food: 4
Service: 4
Food was cold bread was hard as a brick!!! Manager with big twisted glasses and brown contacts was sooo rude to me
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru and I must say the greeting was unwelcoming. I wouldn't say rude, but just unwelcoming. We ordered the Krabby Patty meal, Grilled chicken wrap, and Jr bacon cheese burger and everything was mid. The fries were the best tasting items. The grilled chicken wrap was barely wrapped and it seemed like they took a spoon and just dumped the wrap content inside. The bread on the burgers were harder than I'm use to which is crazy if everything is made fresh. This had to be an off day.
Food: 2
Service: 2
Always out of an item.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Classic Chicken Sandwich, Hamburger
Very satisfying!
Food: 4
Service: 4
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