My favorite spot in town! They are always so friendly and helpful. The food is always fresh! I go out of my way for Panda Express because it’s so good!
The noodles and super greens always hit the spot. :))
Atmosphere: 5
Food: 5
Service: 5
Stuart Currie
Wasn't bad but not impressed.
Atmosphere: 3
Food: 4
Service: 5
Carrie Borrayo
Went to have lunch at 11:15 Got the noodles which were cold and tasted uncooked with onions so large you could wrap them around you wrist. The orange chicken was a bunch of scraps from the bottom of the bag that they just coated and you could barely chew them. I took it back and they told me all they could do was make me a new plate. Why would I want a new plate with the same crap. Very disappointed. Will never go back
Dawn Krawczyk
Beautifully remodeled or new store in the appearance. Staff was not friendly to go out of their way in any manner to be polite, smile or laugh. We walked up to the buffet style serving choices and noticed several patches of burnt noodles. We made comments to each other about making sure we don’t get burnt noodles, she asked if she could help us, we asked about some of the items that were empty, which several of them were, she ignored us and appeared not to hear us, which made us wonder why she even asked what we would like to order. We waited several minutes and then asked again. She said yes somewhere coming up we said OK because there’s not even a label made for it so we were concerned that it may be out for the evening. My husband mentioned that he will be wanting some noodles, but if she could avoid the burnt one, so then she starts mixing the burnt noodles that were in several locations within the platter into the mixture. She did not ask if we wanted it to go or For here and then started putting everything on an actual cardboard plate in which we stopped her inside this order is to go. We then ordered all of our items and instead of the heaping spoonful that is advertised every spoonful was lacking and had extra room for more and definitely was not heaping! My husband ordered the bigger plate in which you got an additional side of sweet fire chicken. I ended up grabbing the container from the cashier after she finished opening each one to see what it was, which I thought was disgusting and unprofessional to do near a cash register, and I’ve never seen them before panda express! Normally they mark on the top with the item is, and on top of that this lady was one of the two ladies that filled our containers so she should not have needed to open them right near the cash register in an unsanitary area after she’s touching, cash register buttons! Furthermore, when I opened up the size container it was 3/4 of the way full. That container should’ve been a heaping spoonful in which normally the person who fills it is struggling to get the container to close, it definitely should not have only been 3/4 of the way full. To say the least, we will never eat at this panda express again! That experience was just horrible because when I asked if they shrink the container size or why it wasn’t super full, why their portioning was the way it was why they mixed in the burnt noodles, the staff Began to argue with us instead of apologizing or trying to fix anything and one male staff member who was tall with glasses I believe his name was John or something like that went on to explain to us that he has worked there for eight years in which we didn’t even think this location existed for the past eight years I believe it was recently built, but anyways! This was the most horrible experience. We have had at panda express yet….. we will just wait and order panda express only when we go to Knoxville now. We have eaten at that location several times and never had an issue, this was our 3rd to 5th trip to this current location and the way we are treated and the quality of food this time around killed it for us!
Atmosphere: 5
Food: 2
Service: 1
Daejo G
The broccoli and beef is basically just a lot of raw broccoli with sauce. I literally had to take it home to finish cooking the broccoli 🥦
CMD. Proton
Quick and good portions compared to some other locations.
science curious
Always love panda express
Atmosphere: 5
Food: 5
Service: 5
Ever Zoysia
Unsanitary! A bug was found in the fried rice that came with my sesame chicken order while it was being eaten.
Kari Snodgrass
Will told us the spicy orange chicken would be spicy and it damn sure was but, not so much you couldn't enjoy it. Very delicious meals. First time trying this restaurant and Will explained it very well to both of us. He was very helpful. We definitely will go back!!
Atmosphere: 5
Food: 5
Service: 5
chris s
Very horrible experience I actually walked away without the items I purchased.. this branch needs a new manger/ and customer service representative.. I have been eating pander 6 years and purchase it all over the untied states and this is by far the worst experience ever.. 💫
This home Remodeling professional visit there. they have good dinner
Kevin Brown
I've ate here since they opened an now they stopped preparing Kung pow chicken without peanuts by request. I guess I will have to go to the one in Sevierville from now on. Even manager on the hand said they would not do it when they've done it before several times
Atmosphere: 5
Food: 3
Service: 3
Martina
Went at 4pm and there were no cars in the parking lots and none in the drive thru. Had a pre-ordered mobile order for 2 people. Every single time I get food here I have to wait 15 minutes for someone to answer at the menu and then every time I am asked to park and wait 15-20 minutes on them to “make more food”. The pre-planning and execution of the service at this place is TERRIBLE and the worst service of any Panda Express I have ever been too.
Atmosphere: 3
Food: 4
Service: 1
William Sutherland (Bill)
Rice gets dried out before you can finish your meal
Atmosphere: 5
Food: 4
Service: 5
Savannah Teague
Best customer service I have ever received.. these guys are awesome food is always fresh and fast and service is always amazing!!!
My favorite spot in town! They are always so friendly and helpful. The food is always fresh! I go out of my way for Panda Express because it’s so good!
The noodles and super greens always hit the spot. :))
Atmosphere: 5
Food: 5
Service: 5
Wasn't bad but not impressed.
Atmosphere: 3
Food: 4
Service: 5
Went to have lunch at 11:15
Got the noodles which were cold and tasted uncooked with onions so large you could wrap them around you wrist.
The orange chicken was a bunch of scraps from the bottom of the bag that they just coated and you could barely chew them.
I took it back and they told me all they could do was make me a new plate.
Why would I want a new plate with the same crap.
Very disappointed. Will never go back
Beautifully remodeled or new store in the appearance. Staff was not friendly to go out of their way in any manner to be polite, smile or laugh. We walked up to the buffet style serving choices and noticed several patches of burnt noodles. We made comments to each other about making sure we don’t get burnt noodles, she asked if she could help us, we asked about some of the items that were empty, which several of them were, she ignored us and appeared not to hear us, which made us wonder why she even asked what we would like to order. We waited several minutes and then asked again. She said yes somewhere coming up we said OK because there’s not even a label made for it so we were concerned that it may be out for the evening. My husband mentioned that he will be wanting some noodles, but if she could avoid the burnt one, so then she starts mixing the burnt noodles that were in several locations within the platter into the mixture. She did not ask if we wanted it to go or For here and then started putting everything on an actual cardboard plate in which we stopped her inside this order is to go. We then ordered all of our items and instead of the heaping spoonful that is advertised every spoonful was lacking and had extra room for more and definitely was not heaping! My husband ordered the bigger plate in which you got an additional side of sweet fire chicken. I ended up grabbing the container from the cashier after she finished opening each one to see what it was, which I thought was disgusting and unprofessional to do near a cash register, and I’ve never seen them before panda express! Normally they mark on the top with the item is, and on top of that this lady was one of the two ladies that filled our containers so she should not have needed to open them right near the cash register in an unsanitary area after she’s touching, cash register buttons! Furthermore, when I opened up the size container it was 3/4 of the way full. That container should’ve been a heaping spoonful in which normally the person who fills it is struggling to get the container to close, it definitely should not have only been 3/4 of the way full. To say the least, we will never eat at this panda express again! That experience was just horrible because when I asked if they shrink the container size or why it wasn’t super full, why their portioning was the way it was why they mixed in the burnt noodles, the staff Began to argue with us instead of apologizing or trying to fix anything and one male staff member who was tall with glasses I believe his name was John or something like that went on to explain to us that he has worked there for eight years in which we didn’t even think this location existed for the past eight years I believe it was recently built, but anyways! This was the most horrible experience. We have had at panda express yet….. we will just wait and order panda express only when we go to Knoxville now. We have eaten at that location several times and never had an issue, this was our 3rd to 5th trip to this current location and the way we are treated and the quality of food this time around killed it for us!
Atmosphere: 5
Food: 2
Service: 1
The broccoli and beef is basically just a lot of raw broccoli with sauce. I literally had to take it home to finish cooking the broccoli 🥦
Quick and good portions compared to some other locations.
Always love panda express
Atmosphere: 5
Food: 5
Service: 5
Unsanitary! A bug was found in the fried rice that came with my sesame chicken order while it was being eaten.
Will told us the spicy orange chicken would be spicy and it damn sure was but, not so much you couldn't enjoy it. Very delicious meals. First time trying this restaurant and Will explained it very well to both of us. He was very helpful. We definitely will go back!!
Atmosphere: 5
Food: 5
Service: 5
Very horrible experience I actually walked away without the items I purchased.. this branch needs a new manger/ and customer service representative.. I have been eating pander 6 years and purchase it all over the untied states and this is by far the worst experience ever.. 💫
Atmosphere: 4
Food: 3
Service: 1
Restaurantji Recommends
This home Remodeling professional visit there. they have good dinner
I've ate here since they opened an now they stopped preparing Kung pow chicken without peanuts by request. I guess I will have to go to the one in Sevierville from now on. Even manager on the hand said they would not do it when they've done it before several times
Atmosphere: 5
Food: 3
Service: 3
Went at 4pm and there were no cars in the parking lots and none in the drive thru. Had a pre-ordered mobile order for 2 people. Every single time I get food here I have to wait 15 minutes for someone to answer at the menu and then every time I am asked to park and wait 15-20 minutes on them to “make more food”. The pre-planning and execution of the service at this place is TERRIBLE and the worst service of any Panda Express I have ever been too.
Atmosphere: 3
Food: 4
Service: 1
Rice gets dried out before you can finish your meal
Atmosphere: 5
Food: 4
Service: 5
Best customer service I have ever received.. these guys are awesome food is always fresh and fast and service is always amazing!!!
Atmosphere: 5
Food: 5
Service: 5
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