Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 2963 S Church St, Murfreesboro, Tennessee, 37127, US
Telephone: (615) 728-3177
Price range: $
Rating: 1.6

$ • Mexican, Fast Food

Hours:
2963 S Church St, Murfreesboro
(615) 728-3177

Menu Order Online

About Chipotle Mexican Grill

Chipotle Mexican Grill receives mixed reviews highlighting both significant strengths and recurring issues. Many customers praise the fantastic, friendly, and attentive service, with specific commendation for hardworking staff even when the restaurant is extremely busy and short-staffed. The store is noted as clean, well-organized, and welcoming.

However, consistent problems are reported with the food and portions. Multiple reviews mention that the food is often cold and chips are stale, greasy, and lacking salt. A major concern across several reviews is noticeably small portion sizes, with specific mentions of very little rice or beans in a burrito, unfull burrito bowls, and incomplete servings of items like guacamole. Online and pickup orders are particularly faulted for shorted portions, with suggestions to order in person to see the amount served and ask for more. Missing items, like an entire bag of chips, and incorrect orders, such as omitted double protein, are also noted.

Pickup service experiences delays, with customers sometimes waiting past the ready time or in the drive-through without timely acknowledgment from employees, even when orders are prepared. Despite these operational challenges, some customers find the food delicious and the experience unique, employing strategies to improve their meals. The overall sentiment is a hope that the location will improve its consistency in food quality, portion size, and pickup service to match the positive aspects of its staff and environment.