Jimmy John's in Murfreesboro

“If you claim this location gets your order wrong “every time” I highly doubt that’s the case. While the menu can be a bit chaotic and challenging to read for some.. it’s not the staffs fault people simply don’t read the menu. “I wanted a foot long” (didn’t read the menu) “ I didn’t want Mayo on this” (not even a glance at the menu) “I’ll do a build my own” (HELLO?..where does it even say that?🥴 It doesn’t..READ THE MENU LOL) I worked in the dining hall on campus and order Jimmy John’s about twice a week for lunch for at least a year now and every time, I watch some confused person order their sandwich totally wrong, then get mad at the staff for their own mistake. Somehow, my food is always made correct, fast and delicious. How peculiar. When they’re slammed it might take a few extra minutes(GASP!), you might even have to grab your own bag and napkins(Passes out) The “help yourself” method threw me off at first too but definitely nothing to get upset about. I’m pretty sure it is just another way for them to speed up the process of YOU getting your sandwich. They are also toasting sandwiches now which, you guessed it, adds a bit of time.

Can’t say much about long delivery times except, that you’re ordering lunch from a campus location at lunch time 🤷🏻‍♀️ They also changed the slogan from “freaky fast” to “freaky fresh”. Just FYI.

Being in the food industry myself, this stuff irks me. I will say I’ve seen a couple honest mistakes. Customer orders a #16 staff heard #15 , another time a customer said “let me a TUNA” (exact words lol) staff heard “let me get a TWO” again honest mistake, easy fix. Maybe you’re dealing with a new employee, or maybee, the customer is just having a bad day, and that’s okay too.

Have patience and learn how to scream and cry and throw a fit internally like a normal person. The way some people overreact about something so minuscule is very odd to say the least. Especially when the staff at this location has always been nothing but genuinely kind and helpful. Anyway, this rant is over. Keep up the good work Jimmy Johns you guys are freaky incredible! 👏 and to your customers: Take my advice you guys will be fine I promise ❤️“

“The food is good, but they need better training when it comes to customer service. You always greet the customer when he/she walks in, don’t just stand behind the register and stare at the customer, greet the customers, make the customer feel welcome. The management must do a better job with training the employees on customer satisfaction.“