Toots West

4213 Franklin Rd, Murfreesboro
(615) 962-9009

Recent Reviews

Terri Gammon

The food was great & service.It's just gotten too expensive to eat out everywhere.And I love to give a good server a good

Atmosphere: 5

Food: 5

Service: 5

Teodora Zoeva

Great food, generous portions and great atmosphere.Their burgers are amazing.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Toot's Burger, Buffalo Tenders

Nicholas Redick

A good spot to enjoy some grub a nice open bar room layout. Prices seem to be increasing. This place doesn't have the level of customer service that the original Toots has, and no more frog legs! :(

Pauline Perefege

Came for the Ruben sandwich special at 3. You were out. Very disappointed.

Atmosphere: 3

Food: 4

Service: 3

Mike Frankovich

I have been hearing nothing but glowing reviews, and to be honest, I am anything but impressed. We were seated right away (2 adults, 2 kids). I thought something was up when just getting a drink order in took way longer than it should have.I ordered a 6 piece chicken basket with tots, an extra side of tots, and an order of the fried avocado bites. My cousin ordered a chicken sandwich, no cheese, and fries. One kid ordered mac and cheese with fries, and the other a chicken strip kids' meal.It went downhill from here. Not only did the server disappeared for I don't know how long, but the rare occasion she would blow by she would tell us she was checking on our food. Sadly, I am pretty sure that was not happening.While we waited, quite patiently, several tables that were seated after us not only got their food but paid their bills, left, and the tables were filled with new patrons. Who also got their food before us.Now, according to our server, who once I asked to speak to a manager, stated the order got lost. She said she would have a manager come to the table, and the manager was a no-show either. Eventually, the server brought the manager over. She was quite apologetic, promised to comp our meals, and stated that our food had been given to the wrong people. So, yea, there's that.Eventually, they brought our food. There was no extra order of tots, cheese on the chicken sandwich, and we had to ask for drink refills.Listen, I get that the place was a little busy, and I certainly understand things going awry at times. To say that no one appeared to know what was going on at any particular point in time would be rather generous. Different stories, servers that clearly need training, or a less busy shift, and the ising on the cake? The one girl, I have no idea what her function is, who kept yelling into her headset, grumpily deriding coworkers, and stuck with a permanent dour expression.I will not lie to you. The chicken strips and the tater tots were pretty damned good. Even the fried avocado bites were pretty decent. I am hard-pressed to say it was even close enough to overcome what can only be described as one of the most miserable dining experiences I have had in a very long time.Will I go back? Despite this location being literally 5 minutes from my house, probably not. I may go to one of your other locations to see if I have a better experience. I just don't know for sure.UPDATE: Within a few hours, at most, of posting this review, which also posted to the location via an online comment card, their District Manager, contacted me via email. I received a very nice apology, was told my comments would be used for training, and that I would be sent some gift certificates as a way to entice me to give it another try. I turned down the gist certificates, as I do not give comments or reviews with the thought of getting anything for it. I also stated that, due to the quick response and nice email, I would give them another try. I will update this review at that time.Update #2: I should have updated this a while back, but I rarely look back at my old reviews. My bad on this one. Toot's has become a regular place to eat for me. Since the initial experience, all of my servers have been fantastic, no matter if I am at a table, sitting in the bar area, or sitting at the bar. The food is still wonderful, and as of late, I have getting the sweet potato fries/wedges (which are dang good). ?Anyway, I have, rightfully, updated my ratings from 1 to 4 stars. Thanks Toot's staff for changing my mind.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Sweet Potato Wedges

JC Ridgeway

Amazing buffalo tenders meal and has plenty of food for the price! Very good place.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Buffalo Chicken

Gena M. Burns-Harrison

Toot's West is so close and a great addition to our West community. They have great food and we love their specials. We enjoy the chicken, catfish, and shrimp baskets, chopped steak and veggies, onion rings, appetizer sampler, and their sweet tea.They have a wonderful, winning team.The parking lot is generous and well planned.We are happy to recommend Toot's West!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Appetizer Sampler, Onion Rings, Catfish Basket, Curly Fries

taytay bodita

The catfish was pretty bland but everything else was fantastic. Our server was awesome! I wish I could remember her name. She's blonde with a Medusa piercing. Probably in her early 20s. We all loved her.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Side Curly Fries

Ralitsa Carter

Night two for work in Murfreesboro. Toots was another option in the vicinity of our hotel. We wanted more of a sit down place and it fit the need.Had the bacon cheeseburger and fries onion rings, with a drink.The atmosphere was pretty lively as there was a game on. Plenty of TVs made it a great place to be for Thursday night football ?The service was great and attentive.Overall a great place and would come back.Parking: Huge lot, which wraps all around the building. No issues finding spots.

Atmosphere: 5

Food: 5

Service: 5

A Castle

Food was served quick and hot. Very tasty.The only problem is the seating along the windows. It's almost impossible to get into the seats with someone behind you. The tables have legs on each corner preventing you from sliding in.What a poor design trying to cram as many tables in to have more customers.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

Melissa Clark

I really don't know where to start, so I'll just say it was the best I've had in a long time! The food was great, our server was great, and we totally enjoyed our time there. We felt like it was our birthday, and laughed like we were kids??✌️!

Atmosphere: 5

Food: 5

Service: 5

Jim Owens

Food really not that good and way overpriced. Many more opportunities elsewhere to

Atmosphere: 4

Food: 2

Service: 5

scott hayes

Best place in town!!!

Atmosphere: 5

Food: 5

Service: 5

KY Lady

I had the beef sliders and sweet potato wedges. Both were great. My server was friendly and checked on me several times to see if I needed anything.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sweet Potato Wedges

Junior Pugh

My visit was great. I ordered Togo food and Trinity and Sophia were amazing!!! They were very busy but we’re on top of everything and made sure the talked to everyone.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Shrimp Basket, Onion Rings

Load More