We bought a full sheet ice cream cake for a birthday. The cake was terrible! The ice cream was crunchy, and the cake had no taste at all. I tried to call the store and received a message that the phone was not in service? We took the cake back to the store the next day. The manager of the store was extremely rude. He would not refund our $60, and wouldn't even throw the cake away. His response when I asked if he could throw it away was, "you need to throw it away". I contacted the corporate office. They said they would contact the franchise owner, and have him call me. It's been almost 2 weeks with no phone call. Do not buy a cake at this location!
Atmosphere: 1
Food: 1
Service: 1
Christy Jackson
The manager of this store was very rude. We bought an ice cream cake for $60. The cake was absolutely terrible. Could not reach the store by phone, so returned to store. The manager would not refund our money!
Jeff Robinson (Paper)
Looks really good in there now. Hopefully the other baskins try to mimic this one. This location is way better than the others
Matt Vadell
Since this place re-opened, this Baskin Robbins has been absolutely terrible. The staff is incredibly lazy and completely unprofessional. The level of service is worse than fast food, and the quality of the product is below enjoyable. I hope this location simply does not make it.
Atmosphere: 2
Food: 1
Service: 1
Mike Kneeland
Taylor was super friendly and when my birthday free scoop voucher was not emailed to me like it is supposed to be she said don’t worry about it! Excellent customer experience. I’ll be
Atmosphere: 5
Food: 5
Service: 5
Nicole Roper
I've typically had a pretty good interaction service. Went there on 2/20 and ordered a Love Potion #31 shake. The 2 young ladies there were wonderful, and they were always kind from when we would see them at another location. I got my shake but noticed it tasted like the milk was bad. This location does not have a phone, which is super unprofessional...so I had a family member go into the store to see what I could do since I lived 25 minutes away. The young ladies said that they would tell the boss about this so I threw the shake away after also letting someone else taste it. Who confirmed that it tasted like the milk was expired. The next day when I went in the bus would not even acknowledge that the shake was bad and would not replace the shake and everytime I said something he would immediately shake his head and say it wasn't true. He never offered compensation and when I asked for it to be replaced he would not. He didn't at all acknowledge me as a customer or even apologize for there being money spent and it was wasted. I remember an incident similar last year and he wasn't very kind then either [to another customer]. I will not shop at or support this location anymore. I did call BR customer service as well.
Atmosphere: 4
Food: 2
Service: 2
Paper Corgi (PaperCorgi)
Looks really good in there now. Hopefully the other baskins try to mimic this one. This location is way better than the others
Kamryn Hughes
My boyfriend walked in to get me a milkshake and himself cone. The employee was on her phone and it was 30 min before close. She refused to make a shake. Very rude. Will not be coming back here again. Always had a pleasant experience at Baskin, but this was an awful experience. Having a previous family member own a location this is not what a Baskin Robbins should be.
David Harzman
Young girl around the counter offers zero customer service. 10/26
Atmosphere: 1
Food: 5
Service: 1
LadyD 77
Decided to stop in for a snack. Service was phenomenal..Ice Cream was delicious. So many options to choose from.
My family and I came during a rush and received excellent customer service. Thank you for y’all’s hard work.
Casey Brogan
Excellent customer service! Can't remember how long are the last time I was in Baskin-Robbins but the crew was patient and thorough updating me on the menu and new flavors. Kelsey & Guzelle thank you for your patience and Nick and Finn for your speedy service. 5 STARS
Anna Cesario
The girl was on her phone and had a earbud in which is very unprofessional while working and serving customers. Was kinda rude too. Definitely won't go back
Keith Hyman
DON'T EAT HERE. HIGH RISK!!!I walked out! The grey-haired man with a crew cut behind the counter coughed into his hand then proceeded to fill the order of the customer before me WITHOUT WASHING HIS HANDS. Like I said, I walked out after pointing this out to the other customers. He still made no move to wash his hands. Well, hell: I'll never go THERE again!
jennifer mcgrew
If you love ice cream or ice cream cakes. It is the place to go.
We bought a full sheet ice cream cake for a birthday. The cake was terrible! The ice cream was crunchy, and the cake had no taste at all. I tried to call the store and received a message that the phone was not in service? We took the cake back to the store the next day. The manager of the store was extremely rude. He would not refund our $60, and wouldn't even throw the cake away. His response when I asked if he could throw it away was, "you need to throw it away". I contacted the corporate office. They said they would contact the franchise owner, and have him call me. It's been almost 2 weeks with no phone call. Do not buy a cake at this location!
Atmosphere: 1
Food: 1
Service: 1
The manager of this store was very rude. We bought an ice cream cake for $60. The cake was absolutely terrible. Could not reach the store by phone, so returned to store. The manager would not refund our money!
Looks really good in there now. Hopefully the other baskins try to mimic this one. This location is way better than the others
Since this place re-opened, this Baskin Robbins has been absolutely terrible. The staff is incredibly lazy and completely unprofessional. The level of service is worse than fast food, and the quality of the product is below enjoyable. I hope this location simply does not make it.
Atmosphere: 2
Food: 1
Service: 1
Taylor was super friendly and when my birthday free scoop voucher was not emailed to me like it is supposed to be she said don’t worry about it! Excellent customer experience. I’ll be
Atmosphere: 5
Food: 5
Service: 5
I've typically had a pretty good interaction service. Went there on 2/20 and ordered a Love Potion #31 shake. The 2 young ladies there were wonderful, and they were always kind from when we would see them at another location. I got my shake but noticed it tasted like the milk was bad. This location does not have a phone, which is super unprofessional...so I had a family member go into the store to see what I could do since I lived 25 minutes away. The young ladies said that they would tell the boss about this so I threw the shake away after also letting someone else taste it. Who confirmed that it tasted like the milk was expired. The next day when I went in the bus would not even acknowledge that the shake was bad and would not replace the shake and everytime I said something he would immediately shake his head and say it wasn't true. He never offered compensation and when I asked for it to be replaced he would not. He didn't at all acknowledge me as a customer or even apologize for there being money spent and it was wasted. I remember an incident similar last year and he wasn't very kind then either [to another customer]. I will not shop at or support this location anymore. I did call BR customer service as well.
Atmosphere: 4
Food: 2
Service: 2
Looks really good in there now. Hopefully the other baskins try to mimic this one. This location is way better than the others
My boyfriend walked in to get me a milkshake and himself cone. The employee was on her phone and it was 30 min before close. She refused to make a shake. Very rude. Will not be coming back here again. Always had a pleasant experience at Baskin, but this was an awful experience. Having a previous family member own a location this is not what a Baskin Robbins should be.
Young girl around the counter offers zero customer service. 10/26
Atmosphere: 1
Food: 5
Service: 1
Decided to stop in for a snack. Service was phenomenal..Ice Cream was delicious. So many options to choose from.
Restaurantji Recommends
My family and I came during a rush and received excellent customer service. Thank you for y’all’s hard work.
Excellent customer service! Can't remember how long are the last time I was in Baskin-Robbins but the crew was patient and thorough updating me on the menu and new flavors. Kelsey & Guzelle thank you for your patience and Nick and Finn for your speedy service. 5 STARS
The girl was on her phone and had a earbud in which is very unprofessional while working and serving customers. Was kinda rude too. Definitely won't go back
DON'T EAT HERE. HIGH RISK!!!I walked out! The grey-haired man with a crew cut behind the counter coughed into his hand then proceeded to fill the order of the customer before me WITHOUT WASHING HIS HANDS. Like I said, I walked out after pointing this out to the other customers. He still made no move to wash his hands. Well, hell: I'll never go THERE again!
If you love ice cream or ice cream cakes. It is the place to go.
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