I was in a bad mood very tired from work and was feeling quite hungry, I headed down to chick-fil- a, and got served by such a joyful individual her name was Rebecca? If i remember correctly, she just truly made my night with her customer servic, she’s did sound bland or bored like she hated her Job she seemed like she really wanted to be there, her whole persona and vibe truly made my night
This Chick-fil-A is open until 10pm, close to the airport and the staff was very polite. I picked up grilled and spicy chicken meals w/ lemonade and they were delicious. Thank you!
Came here on my 30min lunch break, took my whole 30 and then some just to get my food that tasted like dish soap. Bad cut of meat too. No apologies or anything for the wait. Wish I never made this mistake.
Jailey
this is literally the slowest cfa in nashville and even if you wait in line for 30+ minutes for breakfast they won’t serve you if you get to the speaker at 10:33.
Sam Boyd
Got an unsweet tea (ordered a sweet) this morning. Took it back, still not very sweet. This evening, my ice cream cone literally tasted like soap, so I threw it out immediately and did not finish it. This location is hit or miss on customer service, but those today were excellent.
Chloe Wilson
We just went through the drive through to pick up our mobile order. When we got our bag, we checked it to make sure every item was in there. To our surprise, we were missing 2 items. When we pulled up to the window we were asked if something was left out. We politely said yes and let them know which items (mac & cheese and cookie). The staff member said okay and turned into the kitchen. He came out a second time and asked for the order number. We gave it to him. I also started to pull things out of the bag (just to double check we did not miss it). After that, he turned into the kitchen and said “that’s the one!.” Then a different staff member came out a third time and asked for our bag back… then came out a moment later with our original bag and a second bag with the 2 missing items.
To us, it seemed like they did not believe us! Which is weird considering we pulled the items out of the bag and proved the order number/ receipt. Had us feeling very uncomfortable and unlike chick-fil-a service! I almost wanted to ask for a fresh order as I assumed the staff member rummaged through our bag to ensure we were actually missing the items… dissapointing! :(
Atmosphere: 3
Food: 5
Service: 2
maria herrera
This place is descriminative arrogant bad service 👎👎😕
Estefany Avila
Extremely rude they told my mom they couldn’t understand her, she was clearly asking for a vanilla shake. She got to the window and they told her “they dont sell shakes, maybe Five guys” Chick-fil-A is literally promoting their banana pudding shake everywhere. Complete BS I was in the phone with her I heard the entire interaction.
In the morning especially there’s a cashier that’s rude and short with you I come to this location a lot but I’ve noticed lately the Mac and cheese has tasted weird I’m not sure if it’s being made wrong or if the recipe was changed but it’s not as good and that’s at all of the 3 locations I go to not just 1. This specific location though lately has been very confusing. They changed the pick up area but yet some people can still go to the old pick up area but it just doesn’t make sense and you stand there FOREVER waiting. It didn’t used to be that way. When it’s hot or cold and they don’t have the fans or heaters on it’s unbearable.
Parking: The parking lot is always packed it’s so hard to get in and out you have to park next door at Walgreens or mapco and walk over
Kid-friendliness: This specific location does not have a play area like the others it’s not as kid friendly
Ridiculously slow
Atmosphere: 1
Food: 4
Service: 1
Help I'm stuck in line and can't get out
I was in a bad mood very tired from work and was feeling quite hungry, I headed down to chick-fil- a, and got served by such a joyful individual her name was Rebecca? If i remember correctly, she just truly made my night with her customer servic, she’s did sound bland or bored like she hated her Job she seemed like she really wanted to be there, her whole persona and vibe truly made my night
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Sauce, Spicy Chicken
This Chick-fil-A is open until 10pm, close to the airport and the staff was very polite. I picked up grilled and spicy chicken meals w/ lemonade and they were delicious. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Grilled Chicken
Came here on my 30min lunch break, took my whole 30 and then some just to get my food that tasted like dish soap. Bad cut of meat too. No apologies or anything for the wait. Wish I never made this mistake.
this is literally the slowest cfa in nashville and even if you wait in line for 30+ minutes for breakfast they won’t serve you if you get to the speaker at 10:33.
Got an unsweet tea (ordered a sweet) this morning. Took it back, still not very sweet. This evening, my ice cream cone literally tasted like soap, so I threw it out immediately and did not finish it. This location is hit or miss on customer service, but those today were excellent.
We just went through the drive through to
pick up our mobile order. When we got our bag, we checked it to make sure every item was in there. To our surprise, we were missing 2 items. When we pulled up to the window we were asked if something was left out. We politely said yes and let them know which items (mac & cheese and cookie). The staff member said okay and turned into the kitchen. He came out a second time and asked for the order number. We gave it to him. I also started to pull things out of the bag (just to double check we did not miss it). After that, he turned into the kitchen and said “that’s the one!.” Then a different staff member came out a third time and asked for our bag back… then came out a moment later with our original bag and a second bag with the 2 missing items.
To us, it seemed like they did not believe us! Which is weird considering we pulled the items out of the bag and proved the order number/ receipt. Had us feeling very uncomfortable and unlike chick-fil-a service! I almost wanted to ask for a fresh order as I assumed the staff member rummaged through our bag to ensure we were actually missing the items… dissapointing! :(
Atmosphere: 3
Food: 5
Service: 2
This place is descriminative arrogant bad service 👎👎😕
Extremely rude they told my mom they couldn’t understand her, she was clearly asking for a vanilla shake. She got to the window and they told her “they dont sell shakes, maybe Five guys” Chick-fil-A is literally promoting their banana pudding shake everywhere. Complete BS I was in the phone with her I heard the entire interaction.
Service: 1
Restaurantji Recommends
In the morning especially there’s a cashier that’s rude and short with you I come to this location a lot but I’ve noticed lately the Mac and cheese has tasted weird I’m not sure if it’s being made wrong or if the recipe was changed but it’s not as good and that’s at all of the 3 locations I go to not just 1.
This specific location though lately has been very confusing. They changed the pick up area but yet some people can still go to the old pick up area but it just doesn’t make sense and you stand there FOREVER waiting. It didn’t used to be that way. When it’s hot or cold and they don’t have the fans or heaters on it’s unbearable.
Parking: The parking lot is always packed it’s so hard to get in and out you have to park next door at Walgreens or mapco and walk over
Kid-friendliness: This specific location does not have a play area like the others it’s not as kid friendly
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Spicy Chicken Sandwich, Grilled Chicken, Cobb Salad, Hash Browns, Chicken Noodle Soup
Drive through is slowing down to a traffic jam. Need to get it sorted. It's definitely not working efficiently.
Service: 2
Hayden helped us tonight, we told him we wanted extra pickles and he sure delivered. Will coming back to shake the mans hand. Great service.
Atmosphere: 5
Food: 5
Service: 5
Nice place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Lemonade
We wish they had large menu signs by where they take orders.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Grilled Chicken Sandwich
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