This is the best location in town and Shantera I believe was her name was amazing. She was attentive, friendly and super professional. This young lady deserves a raise! I had put in a pick up order instead of a curbside order but needed to stay in the car and she was so kind to bring our food out. And the food was perfect as well today. 12/10!! And Shantera was really super duper hospitable!
Atmosphere: 5
Food: 5
Service: 5
Alex Perez
Ended up here after this happened at Burger King….. (2/16/26 @ 6pm-ish) Ordered at the kiosk and as soon as I paid; the man behind the counter yells, “We don’t have sundaes; no sundaes!” He doesn’t call out my name or order-number to speak to me directly. Btw—Can’t they “lock” an item if it’s temporarily out??? I go over to the counter and politely ask to cancel my order. From here; I don’t know what happened…. As he attended to two other drive-thru orders (understandably), but I had to confirm TWICE if he cancelled my order. In my 10 min wait; I noticed the employee had a serious amount of dirt under his fingernails. I don’t know if he’s a mechanic by day and then works at Burger King at night or maybe just worked on his car before he came to work, but it was very noticeable (I don’t usually notice these things). He also had a white (maybe a white grease-pencil?) mark going from his left temple to his right temple outlining his hair-line across his forehead. I apologize if that’s a medical condition but what is that? It just didn’t seem appropriate for work and it was distracting, but maybe that’s just on me/my ignorance? When he finally canceled my order, and I tapped my card for my refund; the receipt printed out, he lifted it up and said, “$18.03, back on your card” and kept my receipt. He didn’t offer it to me; he wrapped it around in a circular motion and threw out both copies!?!? The whole time, there was never a “Welcome to Burger King” never a smile at any point in time, thank-you or an apology for not having a menu item. I gave him 100 X’s better customer service than I received by apologizing for being a bother (to which he said, “ I did tell you last-minute we were out sundaes”— Again, that item probably should’ve been “locked” and “last-minute” in my opinion, would’ve been before I paid for it) but I thanked him profusely for (finally) canceling my order. I left there asking myself why did I even bother walking over there from my hotel when Chick-fil-A was right next-door. This was my first “food/customer experience” of my first visit, ever, to Nashville!!! BUT…. I ended up going to Chick-fil-A and my experience was the total opposite! So I’d actually like to thank you, Burger King, because if it wasn’t for you, I wouldn’t have had a great dinner/customer experience with Chick-fil-A!!! *If there’s anyone at Burger King that cares at all; somebody please tell the CEO and/or “The King” that Chick-fil-A is whooping your *$$!!! Respectfully, Alex P. Former BK Customer
Atmosphere: 5
Food: 5
Service: 5
Adam Leyhue
since they don't serve beef, they treat customers as cattle. just herd you in, get your food, and get out. nothing really bad to say about it but absolutely nothing good
Atmosphere: 1
Food: 4
Service: 3
Alex Steves
Management needs to enforce parking for mobile curbside is ONLY for mobile curbside. Too many people park their cars in valuable spots during lunchtime and walk inside to get food when there's a line sitting in the street waiting for a parking spot that now is not being utilized
Atmosphere: 3
Food: 5
Service: 5
Carson Wright
Be prepared for your fry to be halfway empty when you get it. Literally my only complaint.
Atmosphere: 4
Food: 4
Service: 5
Jeff Hancock
The gold standard when it comes how any business should be run. The food is great and the staff perfect. They don't sell food, they sell an experience which in turn sells food.
Atmosphere: 5
Food: 5
Service: 5
M Newman
I'm done coming here. Always a disappointment. Poorly prepared food almost every time. Always something missing or wrong as well. No napkins, no condiments, the wrong drink or missing food item. Just picked up breakfast and the hash browns look like mashed potatoes, my diet Coke is a sweet tea, and my breakfast burrito has no condiments and a big hole in the side of it.
Atmosphere: 1
Food: 1
Service: 1
Gary Poindexter
Mike and his team were fantastic and did an amazing job! Quick and food was piping hot
Atmosphere: 5
Food: 5
Service: 5
DJNJD 6
I'm sick of these places speeding along the instituting of electronic financial tyranny by refusing to take cash. It is legal tender for ALL debts, public and private, and they should be legally held to taking it for payment as is the law. I love Chick-fil-A and I frequent its restaurants all over the country in my travels(probably 15 to 20 times per month). I'll mark any of them that refuse to take cash and I'll never go to those ones again. Electronic currency is a controlled currency, and the thought police can shut you off any time they want to. Have we not read 1984? Have we not read Revelation 13? Have we not learned the lesson of Canada's confiscation of their truck drivers' money?
This is the best location in town and Shantera I believe was her name was amazing. She was attentive, friendly and super professional. This young lady deserves a raise! I had put in a pick up order instead of a curbside order but needed to stay in the car and she was so kind to bring our food out. And the food was perfect as well today. 12/10!! And Shantera was really super duper hospitable!
Atmosphere: 5
Food: 5
Service: 5
Ended up here after this happened at Burger King…..
(2/16/26 @ 6pm-ish) Ordered at the kiosk and as soon as I paid; the man behind the counter yells, “We don’t have sundaes; no sundaes!” He doesn’t call out my name or order-number to speak to me directly. Btw—Can’t they “lock” an item if it’s temporarily out??? I go over to the counter and politely ask to cancel my order. From here; I don’t know what happened…. As he attended to two other drive-thru orders (understandably), but I had to confirm TWICE if he cancelled my order. In my 10 min wait; I noticed the employee had a serious amount of dirt under his fingernails. I don’t know if he’s a mechanic by day and then works at Burger King at night or maybe just worked on his car before he came to work, but it was very noticeable (I don’t usually notice these things). He also had a white (maybe a white grease-pencil?) mark going from his left temple to his right temple outlining his hair-line across his forehead. I apologize if that’s a medical condition but what is that? It just didn’t seem appropriate for work and it was distracting, but maybe that’s just on me/my ignorance? When he finally canceled my order, and I tapped my card for my refund; the receipt printed out, he lifted it up and said, “$18.03, back on your card” and kept my receipt. He didn’t offer it to me; he wrapped it around in a circular motion and threw out both copies!?!? The whole time, there was never a “Welcome to Burger King” never a smile at any point in time, thank-you or an apology for not having a menu item. I gave him 100 X’s better customer service than I received by apologizing for being a bother (to which he said, “ I did tell you last-minute we were out sundaes”— Again, that item probably should’ve been “locked” and “last-minute” in my opinion, would’ve been before I paid for it) but I thanked him profusely for (finally) canceling my order. I left there asking myself why did I even bother walking over there from my hotel when Chick-fil-A was right next-door. This was my first “food/customer experience” of my first visit, ever, to Nashville!!! BUT…. I ended up going to Chick-fil-A and my experience was the total opposite! So I’d actually like to thank you, Burger King, because if it wasn’t for you, I wouldn’t have had a great dinner/customer experience with Chick-fil-A!!! *If there’s anyone at Burger King that cares at all; somebody please tell the CEO and/or “The King” that Chick-fil-A is whooping your *$$!!!
Respectfully,
Alex P.
Former BK Customer
Atmosphere: 5
Food: 5
Service: 5
since they don't serve beef, they treat customers as cattle. just herd you in, get your food, and get out. nothing really bad to say about it but absolutely nothing good
Atmosphere: 1
Food: 4
Service: 3
Management needs to enforce parking for mobile curbside is ONLY for mobile curbside. Too many people park their cars in valuable spots during lunchtime and walk inside to get food when there's a line sitting in the street waiting for a parking spot that now is not being utilized
Atmosphere: 3
Food: 5
Service: 5
Be prepared for your fry to be halfway empty when you get it. Literally my only complaint.
Atmosphere: 4
Food: 4
Service: 5
The gold standard when it comes how any business should be run. The food is great and the staff perfect. They don't sell food, they sell an experience which in turn sells food.
Atmosphere: 5
Food: 5
Service: 5
I'm done coming here. Always a disappointment. Poorly prepared food almost every time. Always something missing or wrong as well. No napkins, no condiments, the wrong drink or missing food item. Just picked up breakfast and the hash browns look like mashed potatoes, my diet Coke is a sweet tea, and my breakfast burrito has no condiments and a big hole in the side of it.
Atmosphere: 1
Food: 1
Service: 1
Mike and his team were fantastic and did an amazing job! Quick and food was piping hot
Atmosphere: 5
Food: 5
Service: 5
I'm sick of these places speeding along the instituting of electronic financial tyranny by refusing to take cash. It is legal tender for ALL debts, public and private, and they should be legally held to taking it for payment as is the law.
I love Chick-fil-A and I frequent its restaurants all over the country in my travels(probably 15 to 20 times per month). I'll mark any of them that refuse to take cash and I'll never go to those ones again.
Electronic currency is a controlled currency, and the thought police can shut you off any time they want to. Have we not read 1984? Have we not read Revelation 13? Have we not learned the lesson of Canada's confiscation of their truck drivers' money?
Service: 1
Food fresh!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Chicken minis are 👏🏼🤌🏼 however why they put this crumb in here for me like that😂
Atmosphere: 5
Food: 5
Service: 5
They need at least 3 or 4 tables. Even if they are outside.
Atmosphere: 3
Food: 5
Service: 5
Salad wasn't fresh
Food: 2
Great services have an issue with my DoorDash order that was stolen and they help me recover my order 🙏
Atmosphere: 5
Food: 5
Service: 5
Great food served by great people!
Atmosphere: 5
Food: 5
Service: 5
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