Crumbl - Hillsboro Village

Great cookies amazing staff

Amazing

Quick service

Love my cookies and definitely love my points.

Awesome customer service

Such a sad and expensive disappointment! Crumbl Cookies use to be a treat. Yes, an expensive treat, but they were big~ so the cookies were worth the splurge. Not the case at this location. This was our first time at this Crumbl. First of all, there is no consistency in the sizing of the cookies. When I received my box the cookie sizes were vastly different. They don’t show you your cookies beforehand like they do at other locations. ☹️ So you don’t know that some of your cookies might be on the smaller size. I wish we had taken a picture of the chocolate with peanut butter chips. It was the size of a large thin pancake. Picture a disk frisbee. Regrettably, that was the one my son was most excited to try. After breaking a piece off, he paused and told me that it was really, really hard. I tried a bite. It was hard all the way thru. Actually, not only over baked, it tasted like it was missing something. I walked it back in and expressed our concerns with the cookie flop. We had seen a review of that cookie online and it had looked delicious 🤤. The young woman told me that it was baked correctly. I was so disappointed and asked her to just throw it away for me. The older woman in the shop offered me another one which I declined. She then said that I could select any cookie to replace that one. Overall, the employees were kind and friendly. The cookies however are not up to Crumbl Cookies standard nor are they following the sizing guidelines for the cookies. 1 ⭐️ review is based on overall smaller size of cookies, appearance, taste, and high price. It is not meant to reflect poorly on the staff. They are most likely following baking protocols that have been established for them.

absolutely loved it there!

Asked the “crew lead” to change her gloves after handling our money, before she handled our cookies, and she acted like we were the problem for asking for clean gloves. Heaven forbid we would have asked her to wash her hands.

This location USED TO be how Crumbl should be. They greet you when you walk in the door and say, “Hi! Welcome to Crumbl! (with a smile).” They call out your name and show you your cookie before you leave with it. And THANK YOU or say HAVE A NICE DAY. They make the cookies CORRECTLY. At least, that’s how it was before I moved away 2 years ago.

Fast forward to this summer - Now, no one looks at you or speaks to you when you walk in the door. And there are quite a few attitudes, and people that won’t even look you in the eye when they hand you your cookie, as if I’m an inconvenience or burden. Excuse me sweetie, but I (the customer) AM the reason why you have a job!

I’ve been dealing with it because Nashville isn’t known for good customer service, and this is the closest Crumbl to me. But! What I won’t deal with is the FIVE DOLLAR cookie I paid for not being made correctly! I, now, have a SECOND cookie that wasn’t made right from this location in the last 2 months, and I have only been living back in Nash for 3 months . BOTH cookies didn’t have the inside filling that they are supposed to have. So I’m done with this location! I will drive to west Nash to get my Crumbl fix.

The owner of this location needs to do some serious “remodeling” (if you know what I mean) because it’s probably the worst in the area at this point. I know because I’ve been to the west location, Brentwood, Franklin, and Hermitage.

*And if the owner is reading this, I know that you own the west location too. So my not going to your 21st Ave store won’t hurt your pocket. But how many other people have just stopped going all together because of how bad the 21st Ave location is? Or don’t go as frequently. I’m sure there are a few maybe more. Regardless, I won’t be back. I’m done paying $5 for a cookie that isn’t made correctly and dealing with attitude(s).

* I gave 2 stars since not everyone at this location lacks good customer service. There are a few good exceptions, but the bad employees definitely outweigh the good ones.

Love crumbl!

Lousy customer service . Would not come to counter to wait on us. Rude staff. Do not recommend.

Love the cookies, always clean in there and friendly staff

I love Crumbl cookies, for so many reasons. First of all this store closes at midnight so I have plenty time to get them, each week. The flavors are different, which makes me engage with them, they are super sweet, but perfect for my sweet tooth.

The employees are so sweet! I always love their cookies

The workers here are very friendly and the environment around not only the store, but the community is very nice also. They are fast and efficient even with hundreds of orders and they are very nice people!