Dairy Queen Grill & Chill

1209 Gallatin Pike S, Madison
(615) 868-0037

Recent Reviews

Nadia Simmons

I stopped here for dinner on my way home. My food was not good at all. The best thing about the meal was the french fries that I had to ask be remade because they were cold initially. The sandwich was subpar and was not fresh at all. If I stop here in the future, it will only be for dessert because the food sucks.

Food: 1

Tonya Rene

It's always a waste of gas going to this one. They are the least friendly of the DQs in the metro.

Atmosphere: 1

Food: 2

Service: 1

Frances Sprott

The food was great the customer service was great very friendly

Atmosphere: 5

Food: 5

Service: 5

James Wysocki

The past 2 times I've been to this location, I observed them not cooking the food properly made my burger and put in the microwave to warm up or cook. Second time I came in they served me half a meal with freezer burnt chicken strips. Definitely need to do better at this location, proper food prep is the

Food: 1

Service: 1

Jon N.

I guess this is a lunch/early dinner Dairy Queen. Stopped by this location at 7:55pm, 2 people walked up to the door and it was locked so I went through the drive thru and was told the store was closed. My app said it was supposed to close at 11pm but I guess they decided against that.

Alexandria Finney

THIS LOCATION DOESNT STAY OPEN TILL 10 CAME TO LOCATION AT 9:20 and the workers inside are laughing while we trying to open the

Atmosphere: 1

Food: 1

Service: 1

Steve Greer

Quick service, friendly and accommodating employees. And you can never go wrong with a DQ chili dog.

Atmosphere: 5

Food: 5

Service: 5

Pouyan Kalantari

chicken strips are good and they have various ice cream options and blizzards are delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Crispy Chicken Sandwich Combo, Onion Rings

LovingJESUS

Had a fantastic time, the food was great as we the customer service phenomenal???

Atmosphere: 4

Food: 5

Service: 5

Jeffrey Hoover

There has recently been a lot of improvements made at this location. It far exceeds any other location in recent years.Parking: They've recently underwent a great many improvements in their parking areas including ease and convenience.Wheelchair accessibility: It has two handicap wheelchair accessible

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Peanut Butter Parfait, Crispy Chicken Sandwich Combo, Onion Rings, Cheeseburger

Elaine Williams

This Dairy Queen has struggled as other businesses with staffing and challenging turn into and out of traffic.However, in the last month, I have noticed they invested in making this the safe, inviting place individuals and families remember. They have painted and spotless dining area.This past Sunday I called about an ice cream cake. The young man was busy but courteous. Rather than lose my business by being abrupt, he invited me to come in and look at the ice cream cakes. When I got there I questioned if he was the manager/franchise owner because he was so professional, courteous and customer service focused. I complimented them on all the work they have done. He smiled SO big and said they wanted to do it for their customers.Recently, I have noticed more courteous employees, your order is accurate and fast service at the drive through window.My only problem is trying to stay away from this Dairy Queen and their delicious ice cream treats!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dilly Bar

Jay S.

the service at this Dairy Queen on Gallatin Pike S in Nashville is the worst I've ever encountered at a Dairy Queen. This store is where manners go to die.

Parker Holton

Just stopped by this Dairy Queen asking about the national burger day discount. The employees literally yelled “NO” and were extremely rude about the situation. Very poor customer service from these workers.

Service: 1

Michelle Smith

Please be mindful if someone orders a dipped cone especially through the driver thru....PLEASE PLEASE PLEASE make sure the chocolate is covering the top of the cone. Otherwise the ice cream melts first between the almost gotten to cone and the super thin amount of chocolate you are using to dip it with. . It should be dipped twice. Just saying ?

Atmosphere: 5

Food: 3

Service: 4

Recommended dishes: M

Nicole

Like, stop taking your sweet time to take orders. It's like.. they want you to get tired of waiting and drive off.

Atmosphere: 4

Food: 4

Service: 4

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