Dunkin'
400 21st Ave S, Nashville
(615) 724-1909
Recent Reviews
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Bonnie is a rock star, thank you for the great service!
Atmosphere: 5
Food: 5
Service: 5
Chemically saturated food. Donuts seem very chemically enhanced also. A far cry from anything fresh.
Atmosphere: 2
Food: 2
Service: 4
I feel like there is always something wrong with this location. Nitro brew doesn’t work, orders are messed up, syrups are out. Should be a great location but overall is neglected due to various operational issues. Also very tight inside.
Atmosphere: 2
Food: 3
Service: 3
Bonnie was the most patient and kind worker! She was super helpful in answering my questions about the seasonal donuts and what my selection was. Donuts were super fresh. Thank you again to Bonnie!!!
Atmosphere: 5
Food: 5
Service: 5
My husband goes here daily ( works in the area) Mariah always gives him a free extra donut and he brings home to our donut loving son. Give this girl a raise & a cup of water lol.
My go to
Atmosphere: 5
Food: 5
Service: 5
I ordered the sourdough sausage and egg breakfast sandwich and the sausage and egg tasted like perfume and when I called the girl just acted like she didn’t care and only said okay I will definitely not be ordering anything else from here
Food: 1
Service: 1
Hailey Davis was our server. She makes our coffee just perfect!!
Atmosphere: 5
Food: 5
Service: 5
I used to frequent this Dunkin' and the service was always quick and top notch. However, recently when I've been coming in it seems to take a lot longer for my order to be filled and on multiple occasions, they have been out of an item that I wanted to order. I understand that this happens sometimes due to supply shortages/deliveries but recently it has been happening a lot more frequently. There have also been some issues with ordering in the app where items will be in stock but won't show up. When in stock, the food/coffee is always up to Dunkin' standards and the staff are friendly enough, however, the lack of supply has me wanting to not return to this Dunkin' location.
Atmosphere: 4
Food: 2
Service: 4
Did not receive my entire order. It was 2 iced coffee and 2 breakfast items. Pretty easy.
Food: 3
Service: 1
Restaurantji Recommends
I adore this location! The staff are always friendly, my mobile orders are always perfect and ready quickly. They have busy times so expect the normal waits if not mobile ordering. Out of all the locations this place is my go to every time, thanks guys/gals everyone!
Atmosphere: 5
Food: 5
Service: 5
I like Dunkin, but this one was really lackluster. The donuts were overly greasy, the staff seemed to be annoyed about the customers and the shop also did not have a welcoming appeal. Not a really great experience.
Parking: Parking in front of the store.
Atmosphere: 2
Food: 2
Service: 2
They really need to get their ceilings fixed. It is leaking bad & I know i personally won’t be back until they get it fixed.
Atmosphere: 1
I don’t understand why the manager on the shift would be the rudest person in the building. Was very judgmental and rude. The drinks and food are as good as dunkin can be but it’s always the same manager lady giving the worst customer service. This needs to be fixed !
Atmosphere: 1
Food: 3
Service: 1
This place really needs to get the ceilings fixed. It's not the first time I've been there & the ceilings were leaking really bad. The employees were very friendly it's just the ceilings I'm complaining about. Someone is gonna end up hurt if not fixed.
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