Dunkin'

5205 Old Hickory Blvd Suite110, Hermitage
(615) 358-9476

Recent Reviews

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Kaylondra Robinson

Before even ordering, the lady was irritated because everyone wanted dunkin today. My drink wasn’t the only one incorrect. People were coming in from drive through because she messed up their order. I asked for it to be corrected and it was made the exact same way. I will not be visiting this location again. They need retraining or better workers with positive attitudes !

Atmosphere: 1

Food: 2

Service: 1

Amy Thompson

staff were very busy but barely put any effort in redeeming themselves when i went inside to get my order corrected. i was waiting and was ignored. one girl said i will be helped. she never helped me and continued to do other things. another employee asked what was wrong and gave me attitude and rushed me to tell him what i needed. he still got my order wrong. terrible staff that day. i’d rather go to another location.

Atmosphere: 1

Food: 3

Service: 1

Justin Paul

Mya is so sweet and has excellent customer service skills!

Lion

I'm here for BLK PEPPERBCN SW, strawberry refresher, and French cullar wow! that gentleman who took my order he was awesome 6:54 07/09/025

Atmosphere: 5

Food: 5

Service: 5

Meagan Ford

Hard to leave one star! I thought they closed at 10pm... after a 16 hour shift wanted a coffee. Drove up at 855pm and lights off locked.

K Wells

Not awesome by any means

Atmosphere: 3

Food: 3

Service: 3

Sara A

How did bro get my munchkins order wrong? All u had to do was grab them??

Dana Thaxton

Grilled cheese was a little overcooked on one side but my coffee was great

Atmosphere: 5

Food: 4

Service: 5

Cassie Bonnet

Stopped here for coffee and some donuts. The two girls working were amazing to say the least. Knowing they were packed with customers and down employees they served us with a smile on their faces. It may have taken a little longer than we expected but with only two employees handling drive thru, done in orders and delivery orders they both deserve some grace today. Job well done ladies.

Atmosphere: 5

Food: 5

Service: 5

Nicole U

They don’t understand anything.
Order an unsweetened tea, gets sweet tea.
When someone’s diabetic they can not have sweet tea.
This location is useless as this has happened more than 3 times.

Atmosphere: 1

Food: 1

Service: 1

Samantha Martens

Hard to give 1 star. Disgusting staff service and if you call that food or beverage smh

TDB

They CLOSE at 8PM. NOT 10PM! Why this location decided to confirm those hours on google knowing they close at 8 is crazy! We were just there behind another car and the gentleman stated he had been waiting for 20 mins.

Alex A

Very chill The associate was Very nice letting me try their new flavors as well as packaging my order with care

Atmosphere: 4

Food: 5

Service: 4

Rebecca

They don’t know how to make their own menu items. The last 4 times I went to this Dunkin they made my sandwich wrong EVERY time. And I don’t even ask anything special. When I Order the chicken croissant sandwich, they NEVER put the cheese which it’s supposed to come with. And now I ordered it again and they didn’t even put the chicken! They put egg 🤦‍♀️ so incompetent. And this all happens even with the manager there.

Lukas Silva

This location is AWFUL. Every single time I've gotten food here, they get something wrong. Either an item is missing, it's the wrong item, everything is wrong... Just awful, awful, awful. Seems like nobody cares. I love Dunkin's food, but not at this location.

Atmosphere: 1

Food: 1

Service: 1

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