Dunkin'
5205 Old Hickory Blvd Suite110, Hermitage
(615) 885-7764
Recent Reviews
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You guys need to update your closing hours on google and on your website! Store hours say you close at 8pm not 10pm.
Service: 1
Lady all by her self telling customers she is going to quit so I bet the service/food will be great…
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Iced Latte
Every other Dunkin, egg and cheese croissants with extra egg and a coco mocha latte takes about 2-5 minutes, here, half an hour with basically no one in line! Wastes my time and made me late for work. Terrible location.
I have given this location my last chance. I’ve ordered chocolate ice cream only to find out they’re out of that flavor. I’ve asked for a milkshake and their machine is broke. I’ve stopped by to get an ice cream cone 30 minutes before they close and they’re closed. Tonight I went through the drive through to order ice cream. The person tells me thru the speaker at the drive thru that their drive thru is broken and told me to come in. So if you’re telling me it’s broken thru the speaker, can you just not make an ice cream cone and give it to me thru the window. This location is the worst Dunkin location I’ve ever been to. It is run so poorly I really don’t see how they keep the doors open. I will not be going back.
Atmosphere: 2
Food: 5
Service: 3
The staff here is very rude and inadequate. I advise you not to go there.
Atmosphere: 1
Food: 1
Service: 1
Can't make orders through the drive. Have to go inside if you want anything other than a mobile order.
Atmosphere: 1
Food: 1
Service: 1
Trust me - do not go here. Customer service and product is non-existent. I don’t even know how this place is still in business. Seems like a sinking ship.
Poor customer service. I stood there thirty minutes wanting a lemonade and nobody thought to take my order. The second time I went here today there was a drug addict that stole one of my lemonade’s and they almost didn’t give me the lemonade I paid for.
Kid-friendliness: There’s a roaming drug addict that loves to hangout here
Atmosphere: 1
Food: 1
Service: 1
Absolutely love Dunkin. Vanilla donut iced latte is my favvvvv…. Rewards member and all. Only thing I would say they could improve at is moving with a purpose. Sometimes they’re real busy and they just move like they don’t have a purpose. Other than that, I’d always recommend but if you’re in a rush, go to Starbucks.
Always an excuse to why they don’t serve people through the drive-thru. This is the only location that does it smh ?♀️
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Told it would be a 15-20 minute wait after standing there for 10 minutes being stared at. She said “it’ll be a 15-20 minute wait if you care so much.”
Terrible service. Literally no one in the drive thru line and 3 of them standing there looking stupid. Never coming back to a dunkin. Starbucks 100x worth the price
Atmosphere: 1
Food: 3
Service: 1
For coffee , go to Dutch Bros . More exspensive sure but the trade off is coffee made exactly the same way everytime , you're never going to wait 20 minutes to have your order taken , the employees are infinitely nicer , they never run out of anything , online orders don't take precedence over in person guests and their management knows how to manage .
The food was great, It's easy to miss when you're looking for this location. The drive through employee did not seem enthused with answering questions, related to the menu. You can get Baskin Robins ice cream treats at this location..
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: 1 6 Ice Cream Cake, Cookie Cake, Egg & Cheese, Sausage Egg & Cheese, Doughnut, Egg and Cheese, Iced Latte
Enjoy their coffee and tea.
Atmosphere: 4
Food: 4
Service: 4
food is always great but they constantly send my doordash order with items missing and its extremely frustrating
Food: 5
Service: 2
Recommended dishes: Croissant, Egg and Cheese
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