Picked up a couple cartons of coffee for a meeting..very professional and friendly at 630 in the morning too!
Atmosphere: 5
Food: 5
Service: 5
UGUR GURGAR
The employees are disrespectful and grumpy.
Atmosphere: 1
Food: 1
Service: 1
Cassie Hill
There was cold foam on the side of my cup. I asked if I could get some napkins and she said there’s some in the bag. My bacon grilled cheese had bacon pieces not bacon slices. I’m sorry I went this location because it felt like they didn’t want to be bothered.
Atmosphere: 1
Food: 1
Service: 1
Matthew Johnson
I make my drink simple. Extra large coffee with 16 creams. Super simple. Tell me exactly why I have to drive back up there multiple times a month just to get my coffee fixed the right way. I'm not sure why but they legit make it seem like they mess up on purpose just so when you get back there they laugh at you in your face. I will never tip for people like that and they dont deserve to be working if that's how they really feel about working customer service. They dont service customers by any means and it blows my mind to see the same people every day and nothing changes.
Atmosphere: 1
Food: 1
Service: 1
Gary Duncan (Inspector of New Homes)
Very little seating
Atmosphere: 3
Food: 2
Service: 4
A
I’ve been coming to this Dunkin in Antioch for a while, but today made it clear this location needs new management. The staff was rude, unprofessional and acted like basic customer service was too much to ask. I asked a simple “what is it” about a menu item I had never seen before, and the girl screamed into the mic. The mic is already so low you can barely hear anything, so yelling was completely out of pocket.
And trust me, I get it. None of us want to deal with people asking questions all day. I don’t always want to deal with attitudes either. But there’s a difference between being tired and being disrespectful. You never know what someone is battling, and screaming at a customer over a simple question can be someone’s last trigger. People preparing food and drinks should understand the responsibility that comes with that.
There are so many new people moving into this area and nobody should have to deal with this level of energy from a place they’re giving their money to. I came in today ready to pay it forward for the person behind me, and instead I was met with unnecessary disrespect. I’m still choosing to keep my day positive, but this location seriously needs a reset. I was told a Maria is the manager.
Atmosphere: 1
Food: 2
Service: 1
Dianne (Little Hick)
I pretty much go through the drive-thru. Always have a good experience... If dissatisfied for any reason, they're always quick to rectify.. I've been a Dunkin customer for over 25+ years
Food: 5
Service: 5
Jake Brewer
Consistently bad, rude cashiers wrong order, dirty restaurant you pick.... Just asked to pay 3 different amounts and still got my order wrong ....this used to be my favorite location. Shameful! Edit: Today I got a drink that was half full
Atmosphere: 1
Food: 1
Service: 1
Lynda Desena
My food was cold and they didn’t give me the right thing
Absolutely wonderful sugar fix with a fresh shelving selection and plenty of options. I like that the bathroom is coded for safety and the bakers are in good spirits, even this close to lobby closing.
Atmosphere: 3
Food: 5
Service: 5
Mychael Johnson
Reggie was so thorough, professional and courteous. He made sure my drink was perfect! I will absolutely be back.
Coffee good
Atmosphere: 4
Food: 5
Service: 4
Picked up a couple cartons of coffee for a meeting..very professional and friendly at 630 in the morning too!
Atmosphere: 5
Food: 5
Service: 5
The employees are disrespectful and grumpy.
Atmosphere: 1
Food: 1
Service: 1
There was cold foam on the side of my cup. I asked if I could get some napkins and she said there’s some in the bag. My bacon grilled cheese had bacon pieces not bacon slices. I’m sorry I went this location because it felt like they didn’t want to be bothered.
Atmosphere: 1
Food: 1
Service: 1
I make my drink simple. Extra large coffee with 16 creams. Super simple. Tell me exactly why I have to drive back up there multiple times a month just to get my coffee fixed the right way. I'm not sure why but they legit make it seem like they mess up on purpose just so when you get back there they laugh at you in your face. I will never tip for people like that and they dont deserve to be working if that's how they really feel about working customer service. They dont service customers by any means and it blows my mind to see the same people every day and nothing changes.
Atmosphere: 1
Food: 1
Service: 1
Very little seating
Atmosphere: 3
Food: 2
Service: 4
I’ve been coming to this Dunkin in Antioch for a while, but today made it clear this location needs new management. The staff was rude, unprofessional and acted like basic customer service was too much to ask. I asked a simple “what is it” about a menu item I had never seen before, and the girl screamed into the mic. The mic is already so low you can barely hear anything, so yelling was completely out of pocket.
And trust me, I get it. None of us want to deal with people asking questions all day. I don’t always want to deal with attitudes either. But there’s a difference between being tired and being disrespectful. You never know what someone is battling, and screaming at a customer over a simple question can be someone’s last trigger. People preparing food and drinks should understand the responsibility that comes with that.
There are so many new people moving into this area and nobody should have to deal with this level of energy from a place they’re giving their money to. I came in today ready to pay it forward for the person behind me, and instead I was met with unnecessary disrespect. I’m still choosing to keep my day positive, but this location seriously needs a reset. I was told a Maria is the manager.
Atmosphere: 1
Food: 2
Service: 1
I pretty much go through the drive-thru. Always have a good experience... If dissatisfied for any reason, they're always quick to rectify.. I've been a Dunkin customer for over 25+ years
Food: 5
Service: 5
Consistently bad, rude cashiers wrong order, dirty restaurant you pick.... Just asked to pay 3 different amounts and still got my order wrong ....this used to be my favorite location. Shameful!
Edit: Today I got a drink that was half full
Atmosphere: 1
Food: 1
Service: 1
My food was cold and they didn’t give me the right thing
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great service, fast service.
I recommend!
Atmosphere: 5
Food: 5
Service: 5
⚠️ There was a fly in my coffee!
Atmosphere: 1
Food: 1
Service: 1
Good coffee and quick service. We'll be back soon
Food: 5
Service: 5
Absolutely wonderful sugar fix with a fresh shelving selection and plenty of options. I like that the bathroom is coded for safety and the bakers are in good spirits, even this close to lobby closing.
Atmosphere: 3
Food: 5
Service: 5
Reggie was so thorough, professional and courteous. He made sure my drink was perfect! I will absolutely be back.
Atmosphere: 5
Food: 5
Service: 5
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