Firehouse Subs Berry Hill

I had a very disappointing experience at this Firehouse Subs location.
From the moment I walked in, there was no greeting and bare minimum communication from the staff when you ask questions. Almost as if they’re blatantly showing you that they don’t care to speak to you.
So the lack of customer service was evident!

However, when I finally received my sandwich, I was shocked to find it dry and unappetizing which is something I never experienced at this location.
I asked if it could be corrected, but instead of being helped, I was met with rudeness.
This kind of service is exactly why delivery services will continue to flourish as time passes by.
There’s just no reason to deal with poor in-store experiences especially when you’re a longtime customer.

Atmosphere: 2

Food: 2

Service: 1

Went in for a to go order ...
Had a short wait...
Staff was helpful and just good people...
Very likeable ....
Enjoyed everything about it ..

Kid-friendliness: I'm about 50/50 on that....

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 5

Service: 5

They have gluten free bread
Food was served hot

Dietary restrictions: Gluten free

Kid-friendliness: Yes

Wheelchair accessibility: Yes

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips, Brisket Sandwich

Morgan is excellent. She has great customer service. I was working and ordering through Doordash, but it doesn't give you the option to add notes. I called the restaurant and asked Morgan to add a few things to my order, and she did everything I asked. Ask for Morgan, and she’ll get the JOB done!

Food: 5

Service: 5

Recommended dishes: Turkey Sub, Chips

This was my first time at Firehouse Subs, but won't be my last! The staff was friendly & my order was prepared quickly & was waiting when I picked it up. The food was great! I was highly impressed. They put Subway to shame. Keep up the great work!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Submarine Sandwich, Pepperoni Pizza Meatball Sub

Very rude and unprofessional

Firehouse Subs are the best subs in the Nashville area.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Sub, Brownie, Italian, Hero Sub

Sometimes the food is excellent and some times it's disappointing

Atmosphere: 5

Food: 4

Service: 5

Gave me food poisoning. Food was not thoroughly cooked. Learned that after I vomited. All employees had AirPods in too, as if to make it fully clear that they are not really listening or invested in their job.

Atmosphere: 1

Food: 1

Service: 1

There's no such thing as perfect but dangit if they don't try. Justin and the team portrayed excellence, from the moment I walked in to the moment I walked out I was presented with what a authentic and genuine display of customer service looks and feels like.
As a professional cook with over a decade of experience, the execution of the sandwich shows that attention and care was put into each step regardless of simplicity and/or complexity.
Would and will visit again. 9/10 (because no anime was on the TV screens haha)

Happy Holidays everyone,

Atmosphere: 5

Food: 5

Service: 5

Sandwich fell apart had to eat turkey and cheese and everything else and then bite of the bread and sent out without napkins

Food: 2

I had a great experience.. the food.. the service..and the really cute new cashier they have made my day better..I will be a regular there from now on

Atmosphere: 5

Food: 5

Service: 5

Went to your berry hill location,went in around ten thirty not crowded,made an order for 12 inch meatball sub,3 this week.ill not set foot back in this location,it took 23 minutes to get my order and noticed this location will fill uber,door dash orders before serving customers standing in this bussiness...more attention should be given to your customers standing physically in your business. This is crap,and shabby bussiness to make physical in store customers wait til all delivery orders are given out.At little under 14.00 for 12 inch sub you'd think it be little more speedy for in-house customers....like say it won't take many more complaints and youll be finding some better employees not pimping customers for delivery tips instead of tak8ng care of in store physical customers......food good service if low class 100%.

Atmosphere: 1

Food: 3

Service: 1

Fast friendly service. Got full after that sub and chili.

Atmosphere: 5

Food: 5

Service: 5

I like Firehouse Subs but I won't be going back to this one anytime soon. It's just too long of a wait. I tried online ordering but when I arrived at the pickup time the ticket was just hanging on the counter so I still waited 25 minutes to get the sandwich that should have been ready to go. There are others that I work with that feel the same way as I do also!

Atmosphere: 5

Food: 5

Service: 2

Recommended dishes: Turkey Sub, Firehouse Meatball, Brisket Sandwich, NY Steamer