Five Guys

2018 West End Ave, Nashville
(615) 320-3678

Recent Reviews

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Tequilla Miller

Food always great! Anytime you walk into a restroom and it smells like bleach, it makes me appreciate the place just a little more. Thank you for being clean and having great service!

Atmosphere: 5

Food: 5

Service: 5

Luke Balmer

Jamir was super great and brightened my day with his customer service!

Service: 5

misun Beard

I usually don’t like leaving bad reviews, but I felt the owner really needs to know about this. Especially if you’re not Black, please take note before eating here.

I’m Asian. When I came in, there wasn’t a single customer, so it wasn’t busy at all. Yet none of the staff greeted me — they all just stared at me. My order took forever, and they didn’t say a single word while taking it. I accidentally forgot to mention a burger topping, but they didn’t bother to ask or check.

After I finished ordering, I said “thank you,” but there was no response.
While I was eating, several new customers came in — all of them were Black — and the staff greeted them warmly.

I hate to think this way, but every employee there was Black, and they only greeted and smiled at Black customers. I honestly felt discriminated against because of my race. It was an extremely unpleasant experience.

Not all Black people are like that, of course, but most of the ones here showed terrible manners.
I will never come back to this place again.

Atmosphere: 1

Food: 5

Service: 1

Becky Hauder

We are staying for the night close by and the staff was so nice and fun! The whole environment was welcoming. The restaurant was so clean and the food was amazing! Congrats to the management and all the staff.

Atmosphere: 5

Food: 5

Service: 5

R

Incredibly rude & impossibly slow staff they could care less about your experience

Atmosphere: 1

Food: 1

Service: 1

Shikara P

The staff was extremely pleasant and had great customer service!!

Atmosphere: 5

Food: 4

Service: 5

Carolina Pennella

Best Five Guys Experience Ever!
Date of visit: 07/17/2025 at 1:05 PM

I just wanted to share the great vibes I experienced at this location. You don’t normally expect such warmth and enthusiasm at a fast food chain, but from the moment I walked in, I was greeted with a big smile and positive energy from the lady at the register.

She was friendly, playful, and genuinely excited to help us. She offered great suggestions, helped us decide what to order, and kept checking in to make sure we and the other customers were doing well. The rest of the crew was also incredibly kind and welcoming, making the whole experience stand out.

The place was clean, organized, and well-maintained — but what really made it special was the people. I’ve been to several Five Guys locations, but this one gave me by far the best experience.

I unfortunately didn’t catch her name, but based on my receipt, I believe it might have been Hajar T. — and I just want to thank her for her kindness. I was having a tough day, and her genuine care truly lifted my spirits. She made a difference!

Highly recommend this location if you’re looking for great food and great people.

Atmosphere: 5

Food: 5

Service: 5

Snoopy Schultz

Unusual to get cold fries. I guess there's always a first time.

Atmosphere: 5

Food: 3

Service: 5

Jude McLean

Excellent service and fast food as always!

Atmosphere: 5

Food: 5

Service: 5

Nate S

Amazing burgers. They left out a burger on a to go order and when I called they were awesome and told me to come in for a free meal.

Hillary Kyle

The guys that work here are so nice! They do a great job.

Atmosphere: 5

Food: 5

Service: 5

Gregory Loveless

An excellent spot to eat while on vacation. I give this Five Guys location a 10 out of 10.

Atmosphere: 5

Food: 5

Service: 5

Jackson

Wrong toppings on burger, missing an order of fries, smallest five guys portion of fries I’ve ever seen on the order of fries that was in the bag. I’m the moron for expecting more out of a five guys. Thanks for robbing me.

Update to your condescending and useless reply: No, I have no plans of coming back to this place.

Atmosphere: 3

Food: 4

Service: 1

Jessica Hall

Love this place!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Large French Fries

David Perez

Just delicious! Thanks!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Onions, Large French Fries

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