So, I had the worst experience with Jets Pizza Antioch. This past Monday evening, around 7 p.m., we ordered a supreme pizza ($35.00) to be delivered to a couple of senior citizens. We were told it would be delivered in 30 minutes. At 10 pm it had not been delivered. We called the Antioch location, which is where we placed the order. They argued with me that it had been delivered. I repeatedly informed her that the elderly couple had not received it for their dinner. Since it had not been received, I requested a refund, which was refused. I asked for the manager and owner, and that requested was refused. I spent time searching the internet for a cooperate number, no luck. ON TUESDAY EVENING, an old dried pizza was left on the porch. I still would like a refund because the pizza was not delivered as scheduled. Can anyone help me contact the owner?
Food: 1
Service: 1
LaShonda
Thought I would try the Antioch location today Mon. Evening 11/25/24.😞Everything was o.k. just the guy tht made my order was real-pushy!!!!😞He “talked” me into gttn the (turbo stix) instead of the “regular” bread sticks!!!😞 Nt tht good!🤷🏼♀️ He needs to take a break fr the jet’s ovens & maybe go deliver the pizzas Js🤷🏼♀️ Too Hyper & ANNOYING!!!!
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Jet 10
Lance Horne
Lisa was great and friendly
Atmosphere: 5
Food: 5
Service: 5
Ethan Horne
It is under new management so if anyone had bad to middle opinion in the past they will be meet with better service and better food.
Atmosphere: 5
Food: 5
Service: 5
Chrissy Lowe
JAY! Was awesome host, and made my food just as I Asked 🤤
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jet 10
Cheryl Parker
I used to go to this location about a year ago I stopped going because my order was always wrong and it was messed up I noticed that there's a new store manager there I believe his name is Robert and he is an amazing manager he has turned that store around my order since I've been back has never been wrong the staff is polite the staff is always courteous and they say thank you do I need anything else the restaurant is clean and so is the bathroom before I wouldn't even use the bathroom now I'll use the bathroom there if I'm waiting for my pizza also I have listened to that store and give advice to his employees that is nice to hear them not being yelled at for being taught if they were doing something wrong he speaks to them and not at them he teaches them if they're doing it no we're supposed to do with this way and this is the reason he explains the reason why it's got to be done that way other managers and other locations I've seen Yale scream and I mean their employees but this gentleman is amazing so whoever hired him for this location y'all did a good job keephim there me and my friends and family have gone back we went from going once every 6 months to go in at least twice a week now manager Mr Robert you're doing an amazing job keep up the good go to work I sure do appreciate you and thank you for always making sure my pizza is accurate
Atmosphere: 5
Food: 5
Service: 5
Phat Talk
The Manager Robert is the best. He makes sure you get exactly what you expect from jets and thats quality pizza!
Atmosphere: 5
Food: 5
Service: 5
Joel Becker
Very delicious, good service.
Brenda Scott
They forgot our bread, brought the wrong pop and then had to re-deliver the bread...the door dash guy they assigned to deliver didn't speak English so he didn't even know to check that our order was correct. Didn't offer a discount and still charged us for the delivery! Didn't seem to care at all that they screwed our order up.
Food: 1
Service: 1
Brintney White
Jets in Antioch, TN is always amazing!! Guys are always so friendly and on point. Quick service! Absolutely love them!! Food is always hot and delicious!! Never a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken, Large Super Special, Small Super Special, Boneless Chicken Wings, Jet's Detroit-Style Deep Dish Pizza Slice, Build Your Own Cheese Detroit-Style Deep Dish Duo with One Topping, 4 Corner Jet 10, NY Style Super Special
Outstanding customer service from the staff working on Dec 27, 2023 around 730 PM. There was a delay with the delivery and they made sure the pizza was fresh (and delicious) when I got it and made sure to apologize for the delay and make it right. Great service and great food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jet 10
Matt
Awesome customer service and delicious pizza gets ????? from me!
Sean Jenkins
Great service and excellent environment. Definitely recommend this location for sure.
Atmosphere: 5
Food: 5
Service: 5
Joe
Waitid for a order that wasn't made. Second time at this location. DONT WASTE YOUR TIME.
Atmosphere: 1
Food: 5
Service: 1
Joshua Frierson
We have dined at this restaurant several times and normally, our food is great but this time they let us down. These boneless chicken wings look nothing like advertised on the internet or coupons or how we have previously received them. When I asked if they could be tossed, I was told “sauce is in the bottom of the container” wow! So much for good customer service.
So, I had the worst experience with Jets Pizza Antioch. This past Monday evening, around 7 p.m., we ordered a supreme pizza ($35.00) to be delivered to a couple of senior citizens. We were told it would be delivered in 30 minutes. At 10 pm it had not been delivered. We called the Antioch location, which is where we placed the order. They argued with me that it had been delivered. I repeatedly informed her that the elderly couple had not received it for their dinner. Since it had not been received, I requested a refund, which was refused. I asked for the manager and owner, and that requested was refused. I spent time searching the internet for a cooperate number, no luck.
ON TUESDAY EVENING, an old dried pizza was left on the porch.
I still would like a refund because the pizza was not delivered as scheduled.
Can anyone help me contact the owner?
Food: 1
Service: 1
Thought I would try the Antioch location today Mon. Evening 11/25/24.😞Everything was o.k. just the guy tht made my order was real-pushy!!!!😞He “talked” me into gttn the (turbo stix) instead of the “regular” bread sticks!!!😞 Nt tht good!🤷🏼♀️ He needs to take a break fr the jet’s ovens & maybe go deliver the pizzas Js🤷🏼♀️ Too Hyper & ANNOYING!!!!
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Jet 10
Lisa was great and friendly
Atmosphere: 5
Food: 5
Service: 5
It is under new management so if anyone had bad to middle opinion in the past they will be meet with better service and better food.
Atmosphere: 5
Food: 5
Service: 5
JAY! Was awesome host, and made my food just as I Asked 🤤
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jet 10
I used to go to this location about a year ago I stopped going because my order was always wrong and it was messed up I noticed that there's a new store manager there I believe his name is Robert and he is an amazing manager he has turned that store around my order since I've been back has never been wrong the staff is polite the staff is always courteous and they say thank you do I need anything else the restaurant is clean and so is the bathroom before I wouldn't even use the bathroom now I'll use the bathroom there if I'm waiting for my pizza also I have listened to that store and give advice to his employees that is nice to hear them not being yelled at for being taught if they were doing something wrong he speaks to them and not at them he teaches them if they're doing it no we're supposed to do with this way and this is the reason he explains the reason why it's got to be done that way other managers and other locations I've seen Yale scream and I mean their employees but this gentleman is amazing so whoever hired him for this location y'all did a good job keephim there me and my friends and family have gone back we went from going once every 6 months to go in at least twice a week now manager Mr Robert you're doing an amazing job keep up the good go to work I sure do appreciate you and thank you for always making sure my pizza is accurate
Atmosphere: 5
Food: 5
Service: 5
The Manager Robert is the best. He makes sure you get exactly what you expect from jets and thats quality pizza!
Atmosphere: 5
Food: 5
Service: 5
Very delicious, good service.
They forgot our bread, brought the wrong pop and then had to re-deliver the bread...the door dash guy they assigned to deliver didn't speak English so he didn't even know to check that our order was correct. Didn't offer a discount and still charged us for the delivery! Didn't seem to care at all that they screwed our order up.
Food: 1
Service: 1
Jets in Antioch, TN is always amazing!! Guys are always so friendly and on point. Quick service! Absolutely love them!! Food is always hot and delicious!! Never a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken, Large Super Special, Small Super Special, Boneless Chicken Wings, Jet's Detroit-Style Deep Dish Pizza Slice, Build Your Own Cheese Detroit-Style Deep Dish Duo with One Topping, 4 Corner Jet 10, NY Style Super Special
Restaurantji Recommends
Outstanding customer service from the staff working on Dec 27, 2023 around 730 PM. There was a delay with the delivery and they made sure the pizza was fresh (and delicious) when I got it and made sure to apologize for the delay and make it right. Great service and great food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jet 10
Awesome customer service and delicious pizza gets ????? from me!
Great service and excellent environment. Definitely recommend this location for sure.
Atmosphere: 5
Food: 5
Service: 5
Waitid for a order that wasn't made. Second time at this location. DONT WASTE YOUR TIME.
Atmosphere: 1
Food: 5
Service: 1
We have dined at this restaurant several times and normally, our food is great but this time they let us down. These boneless chicken wings look nothing like advertised on the internet or coupons or how we have previously received them. When I asked if they could be tossed, I was told “sauce is in the bottom of the container” wow! So much for good customer service.
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