Jimmy John's

1592 Gallatin Pike N, Madison
(615) 678-5834

Recent Reviews

Lena P

have a sign in the window closed at 3pm today. Maybe update the hours posted.

Atmosphere: 1

Food: 1

Service: 1

Kaitlin Karnes

Pulled up at 5:30 and tried to order, was told she could not take any orders until her coworker arrived at 630. I decided to wait, because it was something I really wanted. I am sitting in a parking spot and then see the worker get out of her car with pajama pants on and the headset on. She unlocked the store and then locked it and then allowed people to come up the door and pull on in and let people wait at the drive through and did not inform anyone else. (As I saw people I would tell them) This is the second time I have come by the Jimmy John's and the first time they were closed on a Sunday at 6pm. I understand that some places are still very short staffed, but can this not be posted somewhere? Or even on a peice of paper and put it on the door? Do better Jimmy John's.

Atmosphere: 1

Food: 1

Service: 1

Nolan Barbee

If I could give it 0 stars I absolutely would. Was told I couldn’t place an order until the persons co worker showed up at 6:30. I arrived at 5:30 and that is absolutely ridiculous and unprofessional.

Atmosphere: 1

Food: 1

Service: 1

Will D

After seeing Jimmy Johns ads on TV all day, I decided that’s what I wanted for dinner. I guess the ads worked? Or maybe I just love the food. JJ’s has the best bread, the best meats, and they use Hellman’s Mayo. I used to be the night manager of a JJ’s in college, and I think JJ’s makes the best cold subs money can buy. Period.I ordered online, and the website told me my order could not be placed, and that I should call the store directly. I called the store, and the phone just rang. I let it ring maybe 20 times, then hung up. “Maybe they’re just really busy?”… “I’ll just drive down there, it’s only about a mile away.”I then arrived to find the store closed at 5:30pm on a Saturday?I get it, it’s hard to staff restaurants sometimes, but can this please be reflected in the store hours posted online? This is the 4th or 5th time I’ve gone to this location during its normal hours of operation, but’s it’s closed. Not to mention the multiple times I’ve called (when someone actually did answer) and they tell me they don’t have any delivery drivers.One time I actually pulled up to the drive through at 7:40pm. I waited, no one came over intercom, and then someone peeked their head out of the back door (next to where you order) and tells me they’re closed?What is going on?Whoever owns this store, whether it be corporate or franchised, doesn't care.I won’t be back to this Jimmy Johns, because it’s not even consistently open, and/or the store’s hours are not posted correctly.What happened to Freaky Fast delivery, or for that matter, delivery at all?

Atmosphere: 1

Service: 1

Angie McKinnie

I came at 11am needing a catering order by 12pm. The restaurant was so nice and accommodating!! I was out by 1145... Thank you to the great staff and owner!!

Atmosphere: 5

Food: 5

Service: 5

Victoria Martin

Ordered my food and got canceled not even a min later. Never got a email text or anything. Found out by checking my bank account and seeing the money was refunded to my account. Mind you it’s in the middle of the day. 4:00pm? But they close at 9. Might as well shut the whole store down in general. Go to the one in

Atmosphere: 1

Food: 1

Service: 1

Christopher Snyder

The only restaurant in the area that never has their dining room open. They want everyone to go through the drive-through but that’s not convenient. If you want business, you need to have your dining room open. Poor service, rude staff, try someplace else.

Atmosphere: 1

Food: 3

Service: 1

adam witkowski

Why only drive through? I walked in to the store, everything seemed fine inside, but I was told I’d have to leave, get in my car, then order through the drive through window. This is at 3:30 in the afternoon by the way.

Atmosphere: 1

Service: 1

Gen Brown

You never know when they will be open as there are times when I have gone during business hours and they have been closed. They apparently close at 3 on Saturdays but online says 9 pm.

Nizanz

Walked towards the counter. At the counter the Girl said nothing to me before I ordered. I was waiting on her to get ready to not be rude. But, she’s just a racist retard. Word? She looked up like she hates white people after I ordered. She’s black btw. Trendy to hate whites I get it. I’ll never be back here. It’s hella niggerish. Lazy bad attitude typical inner city jigs. Avoid this location. Hard R’s. These future doctors and joggers need to find other work if you value the future of this establishment.

Atmosphere: 1

Food: 3

Service: 1

Justin Keller

Jimmy John's. Good sandwich place, this location is the worst. They pick and choose when to be open. Not sure if its a staffing issue or management, but i've been multiple times to find a note on the door stating they are closed today, apologies.

Atmosphere: 1

Food: 4

Service: 1

Megan V.

They are closed in the middle of the day about 80% of the time. The app will let you order and pay for food though, you just won't be able pick it up.

Shelbye

The dining room was closed at 6pm so we had to go through the drive through. We were the only people there and waited almost 20 minutes. They didn’t speak when they finally handed out the food. We were also never asked for our rewards info, so we missed a $55 order being added.

Atmosphere: 1

Food: 1

Service: 1

Mike Mason

I pulled up to the order window and nothing was said. After waiting, I finally said "hello I'd like to order" and an older woman responded with "you're gonna have to wait. We don't have any meat." I asked "so you don't have any meat at all?" and she responded "we don't have turkey." So I said that's ok and when I ordered a Beach Club she interrupted and said "I SAID WE DONT HAVE TURKEY". So I said "that's fine if you'll let me finish I was going to say with ham instead." This woman was extremely rude to me and I will never be going back to this location. To top it off, I ordered an unwich and of course it was made with bread. I'm not on a gluten free diet but if I was the sandwich would have been inedible. This woman should be fired immediately for how she treats people. There's a difference between a "bad day" and what happened.

Atmosphere: 1

Food: 3

Service: 1

Peter Zahh

Wrong store hours despite "verifying 4 weeks ago"

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