Krispy Kreme

1901 Gallatin Pike N, Madison
(615) 859-6967

Recent Reviews

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Don

First of all we were shocked at the fact that the Krispy Kreme light was on because this location hasn't been on point in a long time. Second when we get to the speaker the guy immediately said if we was going to be ordering glazed donuts it might not be that good because they're not going or rolling he sounded unsure of everything, and then he said no it's okay they are good so we proceeded with our order and when we ordered some of the glazed he once again said that I'm not sure I want to order those so I said well what's the problem with them I mean what what's your opinion of them because after the fact that this location has been having some problems and the light is on and then the guy is unsure of the donuts so that's why I asked him what was going on with the donuts because he sounded unsure once again so we just ended up driving off. So if this review is hard to understand that's what I was experiencing from the man on the speaker. Y'all need to do something about this location, obviously y'all have already lost a lot of trust from the community becuz our 1st reaction to the light being on was what's wrong the light is on and nobody is in line , I said go I want a silk pie and some glazed my partner said are u sure I said yes, well I already explained that incident but as for more problems and if this don't sound familiar to the owner and it gets corrected he isn't going to have a running store, people would sit behind the shop getting in and out of cars it doesn't take much to know wuts going on, we use to have to call and see why the light hasn't been on and they wud tell me and my partner that they had hot donuts but they just didnt turn the light on to keep from being busy, then they started just keeping the place closed, and one time I seen workers in there and other people trying to go inside so we went up to the door as well the young man that cMe and unlocked the door was stressed looking and served us anyways and they were cold but we didnt care. Another man rang us up and a baby roach crawled by the donut window and this has been happening for a year that I have noticed. Whatever y'all is doing in there it's noticeable so I would do otherwise.

Atmosphere: 1

Food: 1

Service: 1

Suns Atmosphere

11/21/24 @ 7:02 AM this place only been open for an hour. Why did the donuts 🍩 taste like they were being shipped to Kroger on the middle aisle in the frozen section. The lady with the green outfit on she had on glasses as well this morning wasn’t polite. Now I’m at a restroom 💩 my life out it hurts so bad! 😭

Food: 1

Service: 1

Recommended dishes: Doughnut

KK

Very nice staff and the lemon cream pie donut is amazing.

Atmosphere: 5

Food: 5

Service: 5

joseph petry

Always fresh donuts and the employees are awesome.

Atmosphere: 5

Food: 5

Service: 5

Iretta Washington

Nice hot Donuts, All the staff smiling and greeting you. I felt special

Atmosphere: 5

Food: 5

Service: 5

Tj Bates

Worst drive through experience. Rudest non customer service person at the speaker to the window. What a joke. I’m done with this place. Always a lack of friendliness here and most Krispy Kreme’s.

Atmosphere: 1

Food: 3

Service: 1

Donald

I got half dozen glazed and half dozen cream filled with chocolate frosting and the kids working there was making pocket money selling old Halloween shit.

Atmosphere: 1

Food: 1

Service: 1

Sam Casarez

Finally a Krispy Kreme with parking. Staff is great with great service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Glazed Doughnuts, Doughnut

Crelious Sadler

Worst place ever only display donuts, odd shaped donuts, frosting donuts old, told most of the donuts we wanted were display donuts??? Only decaffeinated coffee,
Cashier just watching cars go through decided we didn't need anything, after all !!!

Atmosphere: 2

Food: 1

Service: 2

615 Hq

Customer service was and is horrible!

Atmosphere: 1

Food: 1

Service: 1

Seth Baker

Says it's open until 11 pm and as me and my family pulled up, they started closing at 9:15

Atmosphere: 1

Food: 1

Service: 1

tim hymer

best Donuts on the planet in my opinion!

Atmosphere: 5

Food: 5

Service: 5

Jarrett Stuckey

Placed an online order and went inside to collect. The order was being prepared and I waited about 2-3 minutes before it was "ready"...I reviewed the receipt on the box and on the app and what I received was not fully correct (also come to find out the 3 pack Ghostbusters was incorrect as well).

I had to go over the complete order with the employee behind the counter in order to get it correct. Further, the stay puft marshmallow man donut looked like a 5 year old did it.

To be honest, the donuts tasted like sloppy seconds from yesterday and were just touched up or reglazed. Do not go here; this is an atrocious excuse for a Krispy Kreme store.

Atmosphere: 1

Food: 1

Service: 1

Geremy Gonzalez

The person who took my order was very nice and funny and he made my day he kinda looked like lil tecca to

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Glazed Doughnuts

Shane Honeycutt

"We close" 5pm Sun 9/15. Maybe short staffed but they would not say anything more than "we close" Idk.

Atmosphere: 1

Food: 1

Service: 1

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