I've lived near this Kroger for a decade & I try to give them business, but almost always regret attempts. The produce area is well kept because there's a good produce manager. The rotisserie chickens in the deli are fantastic. There are cashiers who've been there a while who are trying. But management doesn't really seem to understand the problems. I have no interest in scanning my own cart full of groceries, especially when there's little room for more than two of my reusable grocery bags. And if I'm providing my own labor, I'm going to require an employee discount. That said - there are ten lanes of registers, but only one is staffed and open - make this make sense. And none of them have an employee bagging groceries. Pick up the trash in the parking lot, before it blows into the adjacent neighborhoods. Finally that security guard doesn't inspire confidence when all he's looking at is his phone.
Mr M.
Go if you want to use a bathroom without toilet paper, water, soap and paper towels! Awesome
Emma C.
I have had to come back to the pharmacy 8 times in the past week because they take so long to fill medication. It took them 3 days to refill one thing. You also have to sit and wait for them to acknowledge you are there.
Kevin L.
It must have been EBT card reload day here! It was chaos. If you're used to shopping at Publix, ya may want to choose another destination. It was a rough experience. Smelled like old lady perfume and body odor. Stressful shopping to say the least.
Haley M.
Always out of everything and poor customer service. I'd recommend going to any other store nearby.
Keith B.
This Kroger is fine. Don't let the hipsters that have left reviews dissuade you. They are probably clutching their purses because the area is impoverished and have a diverse population.
Journey M.
the shelves here are always empty, but it does the job.
Heather B.
Nothing wrong with this little grocery/liquor store! We were staying 1/2 mile away, walked & never felt unsafe. Same sales as Pick n Save
Kevin C.
Looking at this store from the outside, just know that the left side of the store is oddly laid out. We walked in, and there was a big area with seasonal items stocked just inside the store close to the doors on the left side. I thought that this was the far left side of the store, but, nope, there are still more aisles hidden behind the shelving units. Weird. Lots of parking available, but you need to watch out for cars speeding in the parking lot, especially at night, which is when it's more difficult to notice whenever it's raining that the parking lot closer to the Kroger gas station is not squared off like people (including me) expect it to be. We were on a mission to look for some provisions that would tide us over during our hotel stay of 3 nights. We had everything that we needed in the hotel, so we could pick up just about anything. However, most of the things we wanted to get were in the frozen food section, and much of that department was very low in inventory. Oh well ... One of the things that I needed to get was a gallon of distilled water, which wasn't where the rest of the bottled water were. While we were going through the self checkout process, we asked the employee who was monitoring everyone if they carried gallon containers of distilled water, and she said, "Yes, of course, it's at the front of the store. I'll get it for you." And she walked away to retrieve a gallon. However, she was delayed by another employee, and they spent about 5 minutes talking. At the same time, our self checkout register stopped accepting anything we scanned, so we had to wait for an employee anyway, and it turned out that there was only one employee who was covering the self-checkout area. *sigh* She finally came back with the water, and then cleared the register issue so that we could finish checking out and leave. Our experience shopping and checking out wasn't a good one.
Jim Aycock
I have shopped at this Kroger almost exclusively for 10 years. I have a Kroger card. I prefer self checkout because everything I buy makes it into the bag, whereas when I go through cashier lines, various items won’t be in the bag when I get home. That is very frustrating. I just shopped at my Kroger for the last time unless you can convince why I should continue. Customer in front of me at self checkout had a big buggy with many of the same items I had. I was using a small buggy, same amount of items I usually get. You can check my Kroger account to verify this. Kroger employee refused, refused to let me self checkout saying I had too many items and had to go through cashier line. There is a New Publix about 1/8 mile from this store. Why should I continue shopping at Kroger Melrose if I can’t use the self checkout? I expect a reply.
Absolutely the worst Grocery store in Downtown Nashville. Shelves are always empty, self checkout never has bags, self checkout #3 always glitches after every item scanned but yet they always keep it open and force you to use it when there is a long line. When you try and use a traditional checkout the staff are always rude and hostile.
Janice Sims
Not good selection of Birthday cakes
Travis H.
Highly advise not coming to this Kroger location. Defiantly don't bring women or children. Me and my fiancé were sitting in the parking lot going over a quick list of what all we need when we had a man who I'm assuming is homeless come up and urinate on a tree about 3 feet in front of us. He did not even attempt to cover his genitals or stop when I started honked the horn and yelling at him to put his penis away in the middle of this parking lot. After he finished he went back to his blanket on the curbside like nothing happened. We hadn't been there a minute with car still running before he came and urinated. I go tell the police officer and he tells me "yeah that keep doing that" and does absolutely nothing about it. We left without getting any groceries.
Paige A.
Stay far away from this Kroger, especially if you are a girl. It's not safe (the police officer on site proves this point). Every time I go there, there are people on drugs in the parking lot (sometimes ambulances if someone has OD'd) or creepy men that have harassed/followed me around the store. I refuse to go back there ever again. The store also just feels so dirty...
I've lived near this Kroger for a decade & I try to give them business, but almost always regret attempts. The produce area is well kept because there's a good produce manager. The rotisserie chickens in the deli are fantastic. There are cashiers who've been there a while who are trying. But management doesn't really seem to understand the problems. I have no interest in scanning my own cart full of groceries, especially when there's little room for more than two of my reusable grocery bags. And if I'm providing my own labor, I'm going to require an employee discount. That said - there are ten lanes of registers, but only one is staffed and open - make this make sense. And none of them have an employee bagging groceries. Pick up the trash in the parking lot, before it blows into the adjacent neighborhoods. Finally that security guard doesn't inspire confidence when all he's looking at is his phone.
Go if you want to use a bathroom without toilet paper, water, soap and paper towels! Awesome
I have had to come back to the pharmacy 8 times in the past week because they take so long to fill medication. It took them 3 days to refill one thing. You also have to sit and wait for them to acknowledge you are there.
It must have been EBT card reload day here! It was chaos. If you're used to shopping at Publix, ya may want to choose another destination. It was a rough experience. Smelled like old lady perfume and body odor. Stressful shopping to say the least.
Always out of everything and poor customer service. I'd recommend going to any other store nearby.
This Kroger is fine. Don't let the hipsters that have left reviews dissuade you. They are probably clutching their purses because the area is impoverished and have a diverse population.
the shelves here are always empty, but it does the job.
Nothing wrong with this little grocery/liquor store! We were staying 1/2 mile away, walked & never felt unsafe. Same sales as Pick n Save
Looking at this store from the outside, just know that the left side of the store is oddly laid out. We walked in, and there was a big area with seasonal items stocked just inside the store close to the doors on the left side. I thought that this was the far left side of the store, but, nope, there are still more aisles hidden behind the shelving units. Weird. Lots of parking available, but you need to watch out for cars speeding in the parking lot, especially at night, which is when it's more difficult to notice whenever it's raining that the parking lot closer to the Kroger gas station is not squared off like people (including me) expect it to be. We were on a mission to look for some provisions that would tide us over during our hotel stay of 3 nights. We had everything that we needed in the hotel, so we could pick up just about anything. However, most of the things we wanted to get were in the frozen food section, and much of that department was very low in inventory. Oh well ... One of the things that I needed to get was a gallon of distilled water, which wasn't where the rest of the bottled water were. While we were going through the self checkout process, we asked the employee who was monitoring everyone if they carried gallon containers of distilled water, and she said, "Yes, of course, it's at the front of the store. I'll get it for you." And she walked away to retrieve a gallon. However, she was delayed by another employee, and they spent about 5 minutes talking. At the same time, our self checkout register stopped accepting anything we scanned, so we had to wait for an employee anyway, and it turned out that there was only one employee who was covering the self-checkout area. *sigh* She finally came back with the water, and then cleared the register issue so that we could finish checking out and leave. Our experience shopping and checking out wasn't a good one.
I have shopped at this Kroger almost exclusively for 10 years. I have a Kroger card. I prefer self checkout because everything I buy makes it into the bag, whereas when I go through cashier lines, various items won’t be in the bag when I get home. That is very frustrating. I just shopped at my Kroger for the last time unless you can convince why I should continue. Customer in front of me at self checkout had a big buggy with many of the same items I had. I was using a small buggy, same amount of items I usually get. You can check my Kroger account to verify this. Kroger employee refused, refused to let me self checkout saying I had too many items and had to go through cashier line. There is a New Publix about 1/8 mile from this store. Why should I continue shopping at Kroger Melrose if I can’t use the self checkout? I expect a reply.
Restaurantji Recommends
Not good selection of Birthday cakes
Absolutely the worst Grocery store in Downtown Nashville. Shelves are always empty, self checkout never has bags, self checkout #3 always glitches after every item scanned but yet they always keep it open and force you to use it when there is a long line. When you try and use a traditional checkout the staff are always rude and hostile.
Not good selection of Birthday cakes
Highly advise not coming to this Kroger location. Defiantly don't bring women or children. Me and my fiancé were sitting in the parking lot going over a quick list of what all we need when we had a man who I'm assuming is homeless come up and urinate on a tree about 3 feet in front of us. He did not even attempt to cover his genitals or stop when I started honked the horn and yelling at him to put his penis away in the middle of this parking lot. After he finished he went back to his blanket on the curbside like nothing happened. We hadn't been there a minute with car still running before he came and urinated. I go tell the police officer and he tells me "yeah that keep doing that" and does absolutely nothing about it. We left without getting any groceries.
Stay far away from this Kroger, especially if you are a girl. It's not safe (the police officer on site proves this point). Every time I go there, there are people on drugs in the parking lot (sometimes ambulances if someone has OD'd) or creepy men that have harassed/followed me around the store. I refuse to go back there ever again. The store also just feels so dirty...