This was a last minute trip to Nashville and we were so happy to find this hotel ! The rooms were very clean, Tammy at the front desk was very welcoming and sweet when we checked in. The closeness to downtown is perfect!! Flippo made our breakfast experience delightful every morning.. Great hotel!! AAA+++
SJC30215
Our experience was disappointing. After 4pm we checked into our room and found that it was not ready. Our second room was okay but had not been vacuumed or dusted recently. It needed toilet tissue and the TV quit working early in the evening. They had no extra rooms or TVs (and the phone could not seem to reach the front desk, so each item meant another trip downstairs). The manager/ operator just complained about his staff not working and offered nothing. The noisy a/c and one of the keys not working didn't help our opinion. The location was good for us, away from city traffic yet easy enough to get downtown. The breakfast bar and attendant were great.
rwr01
We like Best Western for consistency and reasonable pricing. This one fell short on consistency. The light bulbs in the room were a mixture of stark white and warm white (not nice). The bathroom had a dodgy 3 bulb fitting with a bulb removed (it flashed on and off when screwed back in). The extraction fan in the bathroom didn’t work. Shower temp control backing plate was loose against the wall and swivels when temp lever is moved. No hand towels in bathroom and none available (“at the laundry”). No shampoo nor conditioner (had to ask for them). Only one bar of soap in the bathroom. Otherwise, okay, and hot breakfast wasn’t bad (powdered scrambled eggs, thin sausage patties, biscuits and gravy, home fries, waffles, muffins, juices and coffee). The room had a perfumey odor on entry.
DeeKay122365
Upon arrival there were no washcloths in the room, the ice machine was broken, the TV had no signal. Front Desk lady told us to come to the front desk to get washcloths and she also reset the router for the TV. Breakfast was below expectations - non-dairy creamer for the coffee, no hot chocolate, eggs were rubbery, sausage and bacon were cooked in the microwave - overcooked and hard, no bowls to mix the instant oatmeal with water - had to use a coffee cup. The next morning, no clean towels available. The towels we did have were extremely rough and scratchy. The lever in the bathtub to move the water up to the shower was broken. We were able to get it to work, however, then it was stuck in the "shower" position. On our 2nd night, we were wakened by a fire alarm at 4am. We immediately vacated the hotel. The fire trucks came, checked out the hotel and left. We were never told by anyone on the hotel staff that it was safe to return inside the hotel and what the issue was. We were told by many of the staff that the hotel is under new ownership and recently re-opened. In my opinion, this hotel does not meet Best Western's standard for a Best Western Plus hotel.
skapenga
We usually love Best Western Plus, but this was a disappointment. The building was nice, but our room was not prepared. The beds were made and clean (we assume). But the bathroom had hair on the floor. There was no soap, little toilet paper, no shampoo/conditioner/lotion, no wash clothes, no hand towels, no shower rug. The woman at the desk was kind and did her best to help the guests who were missing stuff. She said only 1 housekeeper showed up. I feel bad, but I also think that when paying full price customers should at least have those bare minimum things in their rooms. We could have slept in our car and saved the money. On the bright side, the hot breakfast was great! :)
psmith198
I am actually inside my room right now writing this. I doubt the staff would even care enough to fix everything I found wrong with my room based on them not even following the rules of wearing a face covering. When I walked into the lobby from outside, there were children running around. I am certain the children belong to the staff because they were running into staff areas behind the front desk and were not told to not go back there by the staff working the desk. Both staff behind the desk were not wearing face coverings. Also saw another guest come into the lobby from down the hall and they were not wearing a face covering and were also not told to put one on. The bathroom had only one big towel and a bath mat for the floor. No face towels, no hand towels. Facial tissue holder was empty, no tissues. Toilet paper was almost empty, but they had the decency to leave another roll to put on the holder. Hair on the bottom of the tub, hair on the edge of the tub. Spot was on the corner of the tub that outlined in dirt/watermark that was from a previous guest's personal shampoo bottle, which shows that staff did not clean the room. The refrigerator was not working, so I checked to see if it was simply unplugged and when I went to plug it in I found trash behind the refrigerator. A flamin hot cheeto and plastic wrap from a pack of cigarettes. Perhaps the previous guests smoked in the room? The coffee condiment pack was opened, cups provided are loose styrofoam and not wrapped like other Best Westerns have. There was a silverware pack next to the coffee condiment pack, but it was opened. There was a plastic fork laying next to the coffeemaker that had obviously been used because there was dried coffee on the bottom of it. $57+tax per night to stay here, but what good is a good rate if the place is dirty and not properly setup. I'll finish my stay because what doesn't kill me makes me stronger, but this place does not deserve their business license.
AndreaG0812
We walked in our room and were greeted by trash on the dresser, styrofoam cup between the pillows, dead bug in the closet, urine in the toilet, open soap on the counter, leaking bathroom pipe that created a puddle under the sink, and no towels. Front desk offered to move us to a different room but then only had a room with one bed and we had 4 people. One person working and the hotel was booked (100+ rooms I think). She was somewhat nice but not too concerned or interested in helping. It was around midnight and we had been driving all day, so we slept in the dirty room anyway. When I spoke to the front desk person in the morning she offered no apology or any sign that she cared at all, but she did refund our stay. Breakfast was good.
nm2392021
My first 2-night stay was okay, it was somewhat clean. The bathtub was not clean/scrubbed (Layer of black dirt on tub) & floor was not sweeped. Other than that everything else was fine, no issues at all it was a peaceful stay, good location. 2nd time staying 2 nights the lady had issues checking me into the room I had booked online. So she put me in a suite. I went in and the carpet was completely dirty filthy. The fridge didn't work , and bathtub was clogged / drained very slow. On the other side of the suite there was cleaner splashed on the floor unmopped. Table was dusty. I told the front desk about it, she said she would send someone in the morning to clean but no one came. The only thing clean was the bed which was comfortable. I wished they would actually clean the rooms properly and It would've been a perfect stay.
563terih
There are so many good things to say about this hotel, I hope I don't forget any. Here goes.... 1. The employees were so friendly, very helpful, and work very hard. One of the housekeepers had told us her birthday was tomorrow (our 2nd day of our stay) and that she was not going to be there but the next day we came out of our room and there she was. We asked about it and she said that they were short handed that day and got called in to work. She was still smiling and was so cheerful even though she had gotten called in - we sang happy birthday to her and wished her a happy birthday. 2. Because they have a banquet room, they were able to figure out a way to serve a hot breakfast and do it safely. Tables were able to be spaced appropriately. Our breakfast server was Flippo. He was awesome. He played music to make the breakfast a special one and a great start to our day. We talked with him and learned alot about him during our stay. 3. The hotel was nicely decorated and very clean. 4. Our room was very comfortable, clean, and had everything that we needed. 5. Beds were very comfortable and we all got a great nights sleep. 6. Our room rate was very reasonable and we definitely got our monies worth. I would definitely stay here again.
This was a last minute trip to Nashville and we were so happy to find this hotel ! The rooms were very clean, Tammy at the front desk was very welcoming and sweet when we checked in. The closeness to downtown is perfect!! Flippo made our breakfast experience delightful every morning.. Great hotel!! AAA+++
Our experience was disappointing. After 4pm we checked into our room and found that it was not ready. Our second room was okay but had not been vacuumed or dusted recently. It needed toilet tissue and the TV quit working early in the evening. They had no extra rooms or TVs (and the phone could not seem to reach the front desk, so each item meant another trip downstairs). The manager/ operator just complained about his staff not working and offered nothing. The noisy a/c and one of the keys not working didn't help our opinion. The location was good for us, away from city traffic yet easy enough to get downtown. The breakfast bar and attendant were great.
We like Best Western for consistency and reasonable pricing. This one fell short on consistency. The light bulbs in the room were a mixture of stark white and warm white (not nice). The bathroom had a dodgy 3 bulb fitting with a bulb removed (it flashed on and off when screwed back in). The extraction fan in the bathroom didn’t work. Shower temp control backing plate was loose against the wall and swivels when temp lever is moved. No hand towels in bathroom and none available (“at the laundry”). No shampoo nor conditioner (had to ask for them). Only one bar of soap in the bathroom. Otherwise, okay, and hot breakfast wasn’t bad (powdered scrambled eggs, thin sausage patties, biscuits and gravy, home fries, waffles, muffins, juices and coffee). The room had a perfumey odor on entry.
Upon arrival there were no washcloths in the room, the ice machine was broken, the TV had no signal. Front Desk lady told us to come to the front desk to get washcloths and she also reset the router for the TV. Breakfast was below expectations - non-dairy creamer for the coffee, no hot chocolate, eggs were rubbery, sausage and bacon were cooked in the microwave - overcooked and hard, no bowls to mix the instant oatmeal with water - had to use a coffee cup. The next morning, no clean towels available. The towels we did have were extremely rough and scratchy. The lever in the bathtub to move the water up to the shower was broken. We were able to get it to work, however, then it was stuck in the "shower" position. On our 2nd night, we were wakened by a fire alarm at 4am. We immediately vacated the hotel. The fire trucks came, checked out the hotel and left. We were never told by anyone on the hotel staff that it was safe to return inside the hotel and what the issue was. We were told by many of the staff that the hotel is under new ownership and recently re-opened. In my opinion, this hotel does not meet Best Western's standard for a Best Western Plus hotel.
We usually love Best Western Plus, but this was a disappointment. The building was nice, but our room was not prepared. The beds were made and clean (we assume). But the bathroom had hair on the floor. There was no soap, little toilet paper, no shampoo/conditioner/lotion, no wash clothes, no hand towels, no shower rug. The woman at the desk was kind and did her best to help the guests who were missing stuff. She said only 1 housekeeper showed up. I feel bad, but I also think that when paying full price customers should at least have those bare minimum things in their rooms. We could have slept in our car and saved the money. On the bright side, the hot breakfast was great! :)
I am actually inside my room right now writing this. I doubt the staff would even care enough to fix everything I found wrong with my room based on them not even following the rules of wearing a face covering. When I walked into the lobby from outside, there were children running around. I am certain the children belong to the staff because they were running into staff areas behind the front desk and were not told to not go back there by the staff working the desk. Both staff behind the desk were not wearing face coverings. Also saw another guest come into the lobby from down the hall and they were not wearing a face covering and were also not told to put one on. The bathroom had only one big towel and a bath mat for the floor. No face towels, no hand towels. Facial tissue holder was empty, no tissues. Toilet paper was almost empty, but they had the decency to leave another roll to put on the holder. Hair on the bottom of the tub, hair on the edge of the tub. Spot was on the corner of the tub that outlined in dirt/watermark that was from a previous guest's personal shampoo bottle, which shows that staff did not clean the room. The refrigerator was not working, so I checked to see if it was simply unplugged and when I went to plug it in I found trash behind the refrigerator. A flamin hot cheeto and plastic wrap from a pack of cigarettes. Perhaps the previous guests smoked in the room? The coffee condiment pack was opened, cups provided are loose styrofoam and not wrapped like other Best Westerns have. There was a silverware pack next to the coffee condiment pack, but it was opened. There was a plastic fork laying next to the coffeemaker that had obviously been used because there was dried coffee on the bottom of it. $57+tax per night to stay here, but what good is a good rate if the place is dirty and not properly setup. I'll finish my stay because what doesn't kill me makes me stronger, but this place does not deserve their business license.
We walked in our room and were greeted by trash on the dresser, styrofoam cup between the pillows, dead bug in the closet, urine in the toilet, open soap on the counter, leaking bathroom pipe that created a puddle under the sink, and no towels. Front desk offered to move us to a different room but then only had a room with one bed and we had 4 people. One person working and the hotel was booked (100+ rooms I think). She was somewhat nice but not too concerned or interested in helping. It was around midnight and we had been driving all day, so we slept in the dirty room anyway. When I spoke to the front desk person in the morning she offered no apology or any sign that she cared at all, but she did refund our stay. Breakfast was good.
My first 2-night stay was okay, it was somewhat clean. The bathtub was not clean/scrubbed (Layer of black dirt on tub) & floor was not sweeped. Other than that everything else was fine, no issues at all it was a peaceful stay, good location. 2nd time staying 2 nights the lady had issues checking me into the room I had booked online. So she put me in a suite. I went in and the carpet was completely dirty filthy. The fridge didn't work , and bathtub was clogged / drained very slow. On the other side of the suite there was cleaner splashed on the floor unmopped. Table was dusty. I told the front desk about it, she said she would send someone in the morning to clean but no one came. The only thing clean was the bed which was comfortable. I wished they would actually clean the rooms properly and It would've been a perfect stay.
There are so many good things to say about this hotel, I hope I don't forget any. Here goes.... 1. The employees were so friendly, very helpful, and work very hard. One of the housekeepers had told us her birthday was tomorrow (our 2nd day of our stay) and that she was not going to be there but the next day we came out of our room and there she was. We asked about it and she said that they were short handed that day and got called in to work. She was still smiling and was so cheerful even though she had gotten called in - we sang happy birthday to her and wished her a happy birthday. 2. Because they have a banquet room, they were able to figure out a way to serve a hot breakfast and do it safely. Tables were able to be spaced appropriately. Our breakfast server was Flippo. He was awesome. He played music to make the breakfast a special one and a great start to our day. We talked with him and learned alot about him during our stay. 3. The hotel was nicely decorated and very clean. 4. Our room was very comfortable, clean, and had everything that we needed. 5. Beds were very comfortable and we all got a great nights sleep. 6. Our room rate was very reasonable and we definitely got our monies worth. I would definitely stay here again.
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