I had a phone interview that they set up and their automated chat bot kept reminding me. I was ready and they never called.
Jenn Sauceda Flores
My 2 pizzas got delivered and they look like multiple pizzas were put together to make them. Pizzas are supposed to be round and these were all different sizes not even close to round. Worst presentation. Looks like they are pulling a chuck-e-cheese and recycling old pizzas.
Ebony Harvey
Rude and unhelpful staff.
Sheri James-Morehead
I love the sandwiches and pizza
Michelle McCoy
The driver didn’t give my daughter her salad. We called right away and the driver was supposed to turn around and get it to us. No one comes, so then we called and they said they’ll have one sent out. After waiting over an hour with no salad, we called back and all they have to say is “sorry, here’s a credit for the salad.” So now my daughter doesn’t have dinner. And it’s too late because she has to get to bed for soccer the following day. Don’t order delivery.
Jacob Horsley
Ordered Pizza from here for Delivery. It was wrong and was told they would take my name and number for a credit on a future order. Called tonight to find out there were no notes put on my account and was told they couldn’t honor the previous mistake. Will be sending corporate my order info and photo I took of the wrong pizza along with the negative statements overheard through the phone about it. Also the manager refused to get on the phone with me. I have no problem with someone making a mistake and then making it right but when I’m told it would be fixed then told that was a lie I cannot honor that.
Hunter Bondz
The last time I was at marcos pizza the employees were talking really loudly about there wild bedroom adventures. while there were kids in the lobby. I ordered delivery this time and they forgot every single sauce. nobody answers the phone either. been on hold for 15 minutes already.
Oshkosh, WI
#AnywhereElseForPizza
Weston Virchow
I’m making this complaint because if I was an owner of a pizza franchise, then I would want to know what my employees are doing. At 8:34, I made an online order 165344378. The estimated pick up time was 8:54 PM, so we went to the Marcos in Spanish Fork at about 9:05 PM. I went in and nobody would come up to the desk and two guys said they were off the clock. Finally, a girl came to The desk and asked if she could help. I told her that I had an online order and she asked for my name and couldn’t find it so then I gave her the order number and she then told me that it got canceled. I asked her how it could’ve got canceled because I didn’t cancel it. There was a girl sitting eating some cheese sticks at one of the tables and said that she was the one who canceled it and I asked her, why would she cancel it and she said they were behind and her tooth was hurting. When I got there, there was nobody making any pizzas and just a bunch of Teenagers messing around in the back. The girl sitting down eating her cheese bread happened to be the manager at the time. And I asked her why she would cancel somebody’s order if she knew they were going to come and pick it up. She said she didn’t have enough staff and that she just had to cancel the Order. In my opinion, you don’t just cancel someone’s order because you can’t keep up. If anything it might be a little bit later than expected, but there was no confirmation email or anything letting me know that the order was canceled. The store doesn’t close until 12 PM, so why would you cancel Orders?That is not how you do business and she just kept saying well my tooth hurt as she was eating her cheese sticks, which is very ironic as she canceled our food and she had time to fix her own. This place is very unprofessional and don’t think I will be going back. And I’m gonna share my experience with others as well to let them know of the chaos that goes on at this pizza place. if zero was an option… I would give this place zero out of five stars! What a joke! I hope someone will fix this problem. If I owned this part of the franchise, I would not want a manager like this just canceling potential revenue because she can’t keep up!!
Orlania Delgado
Very bad customer service, no matter how good the food is.
Phew! The pizzas not only pack a ton of flavor but have some fill! Gorgeous presentation btw. 20/10, will go again.
Atmosphere: 5
Food: 5
Service: 5
Robert Milford
Just Love Marcos and the Service ! I get pepperoni and sausage and it's always really good. The Sausage is Amazing . When I saw them building this location right by me , I was like I'm never going to lose Weight ??
Atmosphere: 5
Food: 5
Service: 5
Michael Osborne
We love Marco's Pizza. We usually go once a week. I get the gluten free crust which is good for my fibromyalgia. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Mrs.P
So I stopped by one night last week and it was late it was like 1055 pm I guess they have a new gentleman with dreds and I apologized for coming so late i had got stuck at work and he said mam we are open till 11pm and if those doors are open n it’s 1101 and im here i will make your order as long as at 1101 the ovens weren’t cut off yet but at 1059 i most definitely make it because it takes time to heat up, however I will accommodate it if oven is on. I appreciate your business and this gentleman customer service. Impeccable!!!! Thank you sir !!!
Vegetarian options: You can pretty much customize your order to your preference and they will accommodate it
Absolutely friggin PHENOMENAL place!!! Love the food!!! Love the service!!! If you want a good pizza, call these guys!!! Will definitely be stopping by here again!!!
I had a phone interview that they set up and their automated chat bot kept reminding me. I was ready and they never called.
My 2 pizzas got delivered and they look like multiple pizzas were put together to make them. Pizzas are supposed to be round and these were all different sizes not even close to round. Worst presentation. Looks like they are pulling a chuck-e-cheese and recycling old pizzas.
Rude and unhelpful staff.
I love the sandwiches and pizza
The driver didn’t give my daughter her salad. We called right away and the driver was supposed to turn around and get it to us. No one comes, so then we called and they said they’ll have one sent out. After waiting over an hour with no salad, we called back and all they have to say is “sorry, here’s a credit for the salad.” So now my daughter doesn’t have dinner. And it’s too late because she has to get to bed for soccer the following day. Don’t order delivery.
Ordered Pizza from here for Delivery. It was wrong and was told they would take my name and number for a credit on a future order. Called tonight to find out there were no notes put on my account and was told they couldn’t honor the previous mistake. Will be sending corporate my order info and photo I took of the wrong pizza along with the negative statements overheard through the phone about it. Also the manager refused to get on the phone with me. I have no problem with someone making a mistake and then making it right but when I’m told it would be fixed then told that was a lie I cannot honor that.
The last time I was at marcos pizza the employees were talking really loudly about there wild bedroom adventures. while there were kids in the lobby. I ordered delivery this time and they forgot every single sauce. nobody answers the phone either. been on hold for 15 minutes already. Oshkosh, WI #AnywhereElseForPizza
I’m making this complaint because if I was an owner of a pizza franchise, then I would want to know what my employees are doing. At 8:34, I made an online order 165344378. The estimated pick up time was 8:54 PM, so we went to the Marcos in Spanish Fork at about 9:05 PM. I went in and nobody would come up to the desk and two guys said they were off the clock. Finally, a girl came to The desk and asked if she could help. I told her that I had an online order and she asked for my name and couldn’t find it so then I gave her the order number and she then told me that it got canceled. I asked her how it could’ve got canceled because I didn’t cancel it. There was a girl sitting eating some cheese sticks at one of the tables and said that she was the one who canceled it and I asked her, why would she cancel it and she said they were behind and her tooth was hurting. When I got there, there was nobody making any pizzas and just a bunch of Teenagers messing around in the back. The girl sitting down eating her cheese bread happened to be the manager at the time. And I asked her why she would cancel somebody’s order if she knew they were going to come and pick it up. She said she didn’t have enough staff and that she just had to cancel the Order. In my opinion, you don’t just cancel someone’s order because you can’t keep up. If anything it might be a little bit later than expected, but there was no confirmation email or anything letting me know that the order was canceled. The store doesn’t close until 12 PM, so why would you cancel Orders?That is not how you do business and she just kept saying well my tooth hurt as she was eating her cheese sticks, which is very ironic as she canceled our food and she had time to fix her own. This place is very unprofessional and don’t think I will be going back. And I’m gonna share my experience with others as well to let them know of the chaos that goes on at this pizza place. if zero was an option… I would give this place zero out of five stars! What a joke! I hope someone will fix this problem. If I owned this part of the franchise, I would not want a manager like this just canceling potential revenue because she can’t keep up!!
Very bad customer service, no matter how good the food is.
the pizza is good but the brownies are great.
Atmosphere: 2
Food: 4
Service: 4
Restaurantji Recommends
Phew! The pizzas not only pack a ton of flavor but have some fill! Gorgeous presentation btw. 20/10, will go again.
Atmosphere: 5
Food: 5
Service: 5
Just Love Marcos and the Service ! I get pepperoni and sausage and it's always really good. The Sausage is Amazing . When I saw them building this location right by me , I was like I'm never going to lose Weight ??
Atmosphere: 5
Food: 5
Service: 5
We love Marco's Pizza. We usually go once a week. I get the gluten free crust which is good for my fibromyalgia. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
So I stopped by one night last week and it was late it was like 1055 pm I guess they have a new gentleman with dreds and I apologized for coming so late i had got stuck at work and he said mam we are open till 11pm and if those doors are open n it’s 1101 and im here i will make your order as long as at 1101 the ovens weren’t cut off yet but at 1059 i most definitely make it because it takes time to heat up, however I will accommodate it if oven is on. I appreciate your business and this gentleman customer service. Impeccable!!!! Thank you sir !!!
Vegetarian options: You can pretty much customize your order to your preference and they will accommodate it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stake Pizza, Garlic Parmesan Boneless Wings, Cinnasquares, Philly Bowl
Absolutely friggin PHENOMENAL place!!! Love the food!!! Love the service!!! If you want a good pizza, call these guys!!! Will definitely be stopping by here again!!!
Atmosphere: 5
Food: 5
Service: 5
Loading...