Papa Johns Pizza

I had a very disappointing experience with this Papa John’s. The delivery took over an hour to arrive. By the time the pizza was delivered, it was completely cold and hard, making it almost inedible. Additionally, the drink I ordered was missing from the delivery.

When I called to address the issue, the staff member who answered did not speak English, which made the communication difficult and time-consuming.

I hope the restaurant will improve its delivery service and ensure better communication with customers in the future.

Atmosphere: 1

Food: 1

Service: 1

Idk who is managing that place but needs more training! I got a pizza and cheese bread barely any cheese on it for $28 definitely wouldn’t recommend anyone going there! The cheese bread legit tasted like chips 😡 corporate will be receiving a call from me! Learn how to measure it stuff out! That’s how u lose customers!!!

This store is the worst I spent 80 $just so I wouldn't receive my order I had ordered 3pozza 2 cheese bread n I only got 1 pizza and the pizza I had was al floped over I I called the pizza place and they said they were going to redo my order I waited till midnight and I never received it I called the next day and the manager in charge was really rude he said I can have a refund work in my order and I said I would take the order and he said he couldn't do it right now I would have to wait an hour n 30 minutes just to call back and place my order so I just decided to go down there and receive my refund it was crazy ridiculous

Is it acceptable to have a pizza delivered ICE COLD 2 hours AFTER the initial 45 minute wait?

Took 2 hours 45 minutes for the pizza to arrive to me when quoted 45 minutes initially for delivery.

The least you should have done was to ensure the idiot fifth grader who delivered the pizza had a pizza bag when they picked it up from y’all.

Stop using DoorDash for damn deliveries and go back to employees delivering.

Food: 1

Service: 1

Went in for a personal pizza. They were really nice and it was done in less than 15min. There’s no seating inside of course but you can stand and wait or sit in your car. I appreciate the service and pizza was fresh and hot

Atmosphere: 4

Food: 5

Service: 5

Ordered a pizza and drink at 815pm.

At 9, I got back to back calls from someone who didn't speak any English. I'm pretty confident it was my delivery driver asking for my address. Eventually, be hung up.

30 minutes later I called the store and they told me their system said the pizza was delivered. They told me they wouldn't remake my order and that in 3-5 business days, I should get a refund.

Terrible service all around. Do not recommend.

Service: 1

If I could give less than 0 I would. To put this in perspective I placed the order right after I got off of work. It was a typical delivery process until the delivery driver stated that they only gave him half my order. I was instructed to call the store and have the other half sent out. I called and Donovan ( Operations Manager) then proceeded to state that he will resend the order out. An hour goes by and I don’t receive an update. I then call back and another manager states that he forgot to call and say I’m out of range. Keep in mind I already called the Bell Road location and they stated Nolensville is my designated store. I was then told to accept a refund (3-7 days for it to reflect on my account) and place another order at Bell road since he was too busy with current orders. Which is out of my range. I’m only met with unprofessional behavior, lack of empathy, and lack of accountability. I’m sad that I have to leave a review with such dissatisfaction but Donovan’s professionalism or lack there of has now completely turned me away from Papa John’s all together. I do hope more training of the staff and knowledge is shared

Atmosphere: 1

Food: 1

Service: 1

Do not use if you live at N apartment as they will use people that don’t know how to reach out to let you in. Instead they will just return your order and create a huge time sink and inconvenience

Atmosphere: 1

Service: 1

45 minutes later still no pizza and nobody will answer the phone $40 down the drain. I preordered this at 5:30pm to be delivered at 7:45pm. This was the 3rd strike with this location. Several other orders were messed up or delayed or burnt. They have no problem accepting payment but refuse to fix any issues

Atmosphere: 1

Food: 1

Service: 1

These idiots never picked up phone, I guess what u get with children. Bought from

Atmosphere: 1

Food: 1

Service: 1

Horrible. Scammed me out my money when I ordered at midnight and they closed at 1. Took my order and said they were otw and never came. When it hit one it said they canceled the order. Store was closed so I couldn’t even call them to let them know what happened. I hope someone contacts me for a refund at the least..

Rude and just hung up on me talking about it's only 2 of them he will see me when I get there lol.. no he won't not getting nothing from them

Never will order from here again. I ordered, and it said 810 pm delivery. I waited and waited, finally they updated at 825 saying 902 pm delivery potentially. Ridiculous. I tried to call and cancel the other and got put on hold for 15 minutes and finally hung up because no one was returning to pick up the phone.

Atmosphere: 1

Food: 1

Service: 1

It is a miracle that they continue to have customers despite the terrible service they are providing lately. The customer service and food are the worst I have ever seen. Save your money and order elsewhere.

Atmosphere: 1

Food: 1

Service: 1

This papa John’s has been going so far down in quality and service. Idk if it’s because the owner is just being too cheap to increase pay for quality workers or what the deal is but nearly everytime I order there’s something wrong. Wether it’s cold when I get it or burnt to a crisp or just a sloppy mess altogether in how it was made. Idk what the deal is but I can say I’m done with them after the pie I just received. Literally don’t even want to eat it with how badly made it is not to mention completely cold by the time it made it to me. Save your money or buy elsewhere trust me.

Atmosphere: 1

Food: 1

Service: 1