Papa Johns Pizza

4004 Hillsboro Pike, Nashville
(615) 385-7272

Recent Reviews

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Marlena Hernandez

They would get more tips if they were friendlier and better at customer service. I couldn’t even get a smile last night from the guy who took his time to let me in from the freezing cold as slow as he possibly could. Last time I was in there a girl in there who was bubbly and friendly and eager to help someone. It was later in the night when I ordered but the pizza sauce and topping was mostly on the end on the pizza leaving the crust and the top dry. It was a lot to be desired with service and quality last night. Should have gotten couple cheeseburgers for a couple bucks instead 11/31/25

Atmosphere: 1

Food: 2

Service: 2

C

The white guy with the long hair that made my pizza didn't have on gloves when he made my pizza. When I asked him to wear gloves he said they didn't have any and that he would just wash his hands. He also didn't wash them for 20 seconds and then went on to say that no papa johns employees ever wear gloves. He said he has worked at multiple papa johns and that non of them wear gloves. This is a health concern. I will definitely not be back and I will never eat at a papa johns ever again. Im highly disappointed.

Atmosphere: 1

Food: 1

Service: 1

Sarah Sommer

Did a pickup order and it was quick and easy.

Atmosphere: 4

Food: 3

Service: 4

Steven mcdonald

This comment is about this Papa John's specifically because like many 'faster' food establishments it can be a coin toss based of employees and especially management on the shift.

I had the pleasure of meeting the General Manager Francisco on Friday, who spent some time going out into the community to promote his specific location,. This prompted me to make an online order at that location the next day.

The order was made SURPRISINGLY quick (around 5-10 minutes after ordering which I'm sure varies between peek times), and was correct, hot, and ready when I picked it up.

I attribute this all to Francisco who was there and actually remembered who I was from the day before. I had a bit of a difficult time entering a promotion code, mentioned it, and he was quick to resolve the issue with no hesitation.

He was the only worker there; except one who made deliveries, and I appreciate his dedication and all around positiveness.

It's always a delight to go in somewhere where they actually LIKE their job, and you can 100% tell he does.

Thank you for the BBQ chicken pizza, my team is enjoying it currently!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Extra Large New York Style Pizza, Cheesesticks, BBQ Chicken Bacon Pizza

Elijah Smith

They know what to do. Fr fr

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizzas Wings

Mukhammadjon Nurunbekov

Super slow,

Atmosphere: 1

Food: 1

Service: 1

Lee Ann

Ordered for delivery- order taker was nasty rude. Said also there are no online deals or cannot
do delivery.

Atmosphere: 1

Food: 1

Service: 1

Joe Crane

This place is an absolute disgrace. They ran out of drivers so I went down to pick up a pizza after they told my wife it was done and waiting on us. I get down there and lo and behold no pizzas. The one thing this place does excel out is pure incompetency!!!

Atmosphere: 1

Food: 1

Service: 1

Malay Shah

The staff was super nice when I picked up my order and welcoming.

Service: 5

Cheryl Hanvey

Ordered by calling the phone number thru automated voice response. Both orders were correct and completed at the time provided.

Wheelchair accessibility: Wheelchair accessible

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 14 Inch Epic Stuffed Crust Create Your Own Pizza

Lily Evans

absolutely terrible experience trying to get a pizza from here on ubereats. i simply cannot understand how it takes 2 hours to cook two pizzas. please don’t bother trying.

Haley Fleming

I came in and seen both employees not using not gloves they were touching everything with their hands and how do we know if they washed their hands that is so unsanitary and Iwill never eat there and I will advise no one else do

Atmosphere: 1

Food: 1

Service: 1

Sophia

Takes forever to get your pizza from this store. Do not order from here!!!!!!!

Atmosphere: 1

Food: 1

Service: 1

Sophie

Takes forever to get your pizza from this store. Do not order from here!!!!!!!

Atmosphere: 1

Food: 1

Service: 1

R G

This store WILL get your order wrong. You are better off ordering from anyone, anywhere else.

Food: 1

Service: 1

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